Multi-Tech Systems MT5600DSVD manual Limited Warranty, Online Warranty Registration, Service

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MultiModemDSVD User Guide

D Warranty, Service, and Technical Support

Appendix D: Warranty, Service, and Technical Support

Limited Warranty

Multi-Tech Systems, Inc. (MTS) warrants that this product will be free from defects in material or workmanship for a period of five years from the date of purchase or, if date of purchase is not provided, five years from the date of shipment, unless other- wise limited or prohibited by law.

MTS MAKES NO OTHER WARRANTY, EXPRESSED OR IMPLIED, AND ALL IM- PLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICU- LAR PURPOSE ARE HEREBY DISCLAIMED.

This warranty does not apply to any products that have been damaged by lightning storms, water, or power surges, or that have been neglected, altered, abused, used for a purpose other than the one for which they were manufactured, repaired by the customer or any party without MTS’s written authorization, or used in any manner inconsistent with MTS’s instructions.

MTS’s entire obligation under this warranty shall be limited (at MTS’s option) to repair or replacement of any products that prove to be defective within the warranty peri- od, or, at MTS’s option, issuance of a refund of the purchase price. Defective prod- ucts must be returned by Customer to MTS’s factory with transportation prepaid.

MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES AND UNDER NO CIRCUMSTANCES WILL ITS LIABILITY EXCEED THE PURCHASE PRICE FOR DEFECTIVE PRODUCTS.

Online Warranty Registration

If you have access to the World Wide Web, you can register your Multi-Tech prod- uct online at the following URL:

http://www.multitech.com/register/

Service

North American Products

In the event that service is required, products may be shipped, freight prepaid, to our Mounds View, Minnesota, factory. Please send modems that require repairs to the following address:

Multi-Tech Systems, Inc.

2205 Woodale Drive

Mounds View, MN 55112

Attn: Repairs, Serial #______

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Contents Page Record of Revisions Introduction AT Commands, S-Registers & Result Codes Appendix E Upgrading the Modem Introduction Introduction FeaturesProduct Description Data Related Manuals What Is in Your Modem Package?Installation What You Will Need Safety WarningsWe supply You supplyChange the Speaker Jumper Mount the FeetOpening the Modem Location of speaker jumper Changing the Speaker JumperRS232 Connection Connect the Modem to Your SystemLine Connection Power-On Test Power ConnectionPhone Connection Microphone ConnectionInstalling the Modem Driver Install the Modem DriverRemoving Your Old Modem Driver Install and Configure Your Software Operation Front Panel Connecting to the Internet Configuring the ModemTo dial your Internet access provider To install and run Dial-Up Networking in Windows 95 orDial-Up Networking Dial-Up Networking in Windows 95/98Dial-Up Networking in Windows Me To install Dial-Up NetworkingDial-Up Networking in Windows NT Dial-Up Networking in Windows Select Start Settings Network and Dial-up ConnectionsFax Operation To Originate a Voice Call in Speakerphone ModeVoice Operation To Originate a Dsvd Call Using the Headset To Answer a Voice Call in Speakerphone ModeTo Answer a Dsvd Call Using the Headset References AT Commands Registers Result Codes AT Commands AT Command Summary DS=y Dial Stored Telephone Number Echo Command Mode CharactersHook Control Information RequestMonitor Speaker Mode Monitor Speaker VolumeDisplay Legacy Parameters Modulation HandshakeResult Codes Enable/Disable Return Online to Data ModePulse Dialing Select RegisterConnect Message Control Modem ResetResult Code Selection Long Space DisconnectData Carrier Detect DCD Control Error Correction ModesData Terminal Ready DTR Control Modem-Initiated Flow Control42bis Data Compression Load Factory Settings22bis Guard Tone Control Telephone Jack ControlAsynchronous Communications Mode Communications ModeTest Commands Pulse Dial Make/Break RatioStore Current Configuration Display Current ConfigurationSelect Profile for Hard Reset Display Last Connection StatisticsLine Signal Quality Line Signal LevelZy=x Store Telephone Number Data Compression Control\An Maximum MNP Block Size PCM Code Selection\Bn Transmit Break \Kn Break Control\Vn Single Line Connect Message \Nn Error Correction Mode SelectionSubparameters Modulation SelectionMNP Extended Services Distinctive Ring Control Command #CID=n Caller IDFlash Memory Download Command $SBn Serial Port Baud Rate Voice CommandsCommand +++ATCR Escape Sequence Command -SMS=nData/DSVD ModeCommand #BDR=n Baud Rate Select Dsvd Enable/DisableCommand #CLS=n Data, Fax, or Voice/Audio Select Command #MDL? Identify ModelRegisters Register Unit Range Default DescriptionS32 S37 Register Unit Range Default Description S86 Terse Verbose Description Result CodesProtocol ALT +FCERROR Solving Problems None of the Indicators Light Light Modem Does Not Respond to CommandsModem Dials But Cannot Connect Modem4Disconnects While Online File Transfer4Is Slower Than It Should Be Modem4Cannot Connect When AnsweringData Is Being Lost Modem4Doesn’t Work with Caller ID There Are Garbage4 Characters on the MonitorFax and Data4Software Can’t Run at the Same Time Appendixes FCC Part 68 Telecom Appendix a Regulatory ComplianceIndustry Canada FCC PartCanadian Limitations Notice Fax Branding StatementInternational Modem Restrictions EMC, Safety, and R&TTE Directive ComplianceNew Zealand Telecom Warning Notice South African Notice Appendix B Technical Specifications MultiModemDSVD User Guide Technical Specifications Voice Compression Local Analog Loopback Test V.54 Loop Test procedureFigure C-2. Remote digital loopback test Remote Digital Loopback Test V.54 LoopFigure C-3. Local digital loopback test Local Digital Loopback Test V.54 LoopMultiModemDSVD User Guide Loopback Tests Online Warranty Registration Limited WarrantyService North American ProductsInternational Products Technical SupportInternet Sites Ordering AccessoriesIdentify the Modem Firmware Upgrade OverviewExtract the Upgrade Files Download the Upgrade FileIdentify the Current Firmware Version Clear Your Stored ParamentersRestore Your Parameters Upgrade the Modem’s FirmwareIndex MultiModemDSVD User Guide Index MultiModemDSVD User Guide Index MultiModemDSVD User Guide Index