Multi-Tech Systems MT5600DSVD Identify the Current Firmware Version, Download the Upgrade File

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MultiModemDSVD User Guide

E Upgrading the Modem

Step 2: Identify the Current Firmware Version

Identify the current version of the firmware at the Multi-Tech Web site. If your modem already has the current firmware, there is no need to update it.

1.Using your favorite Web browser, go to http://www.multitech.com/SUP- PORT/MultiModemDSVD/firmware.asp.

2.Scroll down the table to your modem model number.

3.Look at the firmware version number for your modem (the first number after the model number).

4.If the firmware version number matches the firmware version number found in “Step 1: Identify the Modem Firmware,” your modem has the current firmware version, and does not need to be updated.

5.If the firmware version number is greater than the firmware version number found in “Step 1: Identify the Modem Firmware,” your modem has an older firmware version. Continue with “Step 3: Download the Upgrade File.”

Warning: The first digit of the new firmware must match the first digit of the old firmware, or the modem may not work properly. E.g., if your current firm- ware version is 4.16, replace it only with 4.xx firmware, not 6.xx firmware.

Step 3: Download the Upgrade File

1.If you are not already at the MultiModemDSVD Firmware page of the Multi- Tech Web site, follow the procedure in “Step 2: Identify the Current Firmware.”

2.Download the upgrade file for your modem by clicking its name, and save the file in a temporary folder on your hard disk.

3.In the same section of the Web page, find the Flash Wizard utility for your oper- ating system, and download it to the same folder.

Step 4: Extract the Upgrade Files

1.Install the Flash Wizard utility by double-clicking the file name in Windows Explorer.

2.Extract the upgrade files by double-clicking the upgrade file name. The extract- ed files include a .HEX file, which contains the upgrade data, and a Readme file.

3.Copy the upgrade .HEX file into the Flash Wizard folder, which, in a default in- stallation, is at C:\Program Files\MultiTech Systems\Flash Wizard\.

Step 5: Clear Your Stored Paramenters

Before you flash your modem, you should record the parameters that are currently stored in it, so you can reprogram it after flashing. After you have recorded them, send the AT&F command to the the modem to clear the stored parameters.

1.Run your favorite terminal program. If you are using Windows 95, Windows 98, Windows Me, Windows NT, or Windows 2000, you can use HyperTerminal.

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Contents Page Record of Revisions Introduction AT Commands, S-Registers & Result Codes Appendix E Upgrading the Modem Introduction Product Description FeaturesIntroduction Data Related Manuals What Is in Your Modem Package?Installation What You Will Need Safety WarningsWe supply You supplyOpening the Modem Mount the FeetChange the Speaker Jumper Location of speaker jumper Changing the Speaker JumperLine Connection Connect the Modem to Your SystemRS232 Connection Power-On Test Power ConnectionPhone Connection Microphone ConnectionRemoving Your Old Modem Driver Install the Modem DriverInstalling the Modem Driver Install and Configure Your Software Operation Front Panel Connecting to the Internet Configuring the ModemTo dial your Internet access provider To install and run Dial-Up Networking in Windows 95 orDial-Up Networking Dial-Up Networking in Windows 95/98Dial-Up Networking in Windows NT To install Dial-Up NetworkingDial-Up Networking in Windows Me Dial-Up Networking in Windows Select Start Settings Network and Dial-up ConnectionsVoice Operation To Originate a Voice Call in Speakerphone ModeFax Operation To Answer a Dsvd Call Using the Headset To Answer a Voice Call in Speakerphone ModeTo Originate a Dsvd Call Using the Headset References AT Commands Registers Result Codes AT Commands AT Command Summary DS=y Dial Stored Telephone Number Echo Command Mode CharactersHook Control Information RequestMonitor Speaker Mode Monitor Speaker VolumeDisplay Legacy Parameters Modulation HandshakeResult Codes Enable/Disable Return Online to Data ModePulse Dialing Select RegisterConnect Message Control Modem ResetResult Code Selection Long Space DisconnectData Carrier Detect DCD Control Error Correction ModesData Terminal Ready DTR Control Modem-Initiated Flow Control42bis Data Compression Load Factory Settings22bis Guard Tone Control Telephone Jack ControlAsynchronous Communications Mode Communications ModeTest Commands Pulse Dial Make/Break RatioStore Current Configuration Display Current ConfigurationSelect Profile for Hard Reset Display Last Connection StatisticsLine Signal Quality Line Signal LevelZy=x Store Telephone Number Data Compression Control\An Maximum MNP Block Size PCM Code Selection\Bn Transmit Break \Kn Break Control\Vn Single Line Connect Message \Nn Error Correction Mode SelectionSubparameters Modulation SelectionMNP Extended Services Flash Memory Download Command #CID=n Caller IDDistinctive Ring Control Command $SBn Serial Port Baud Rate Voice CommandsCommand +++ATCR Escape Sequence Command -SMS=nData/DSVD ModeCommand #BDR=n Baud Rate Select Dsvd Enable/DisableCommand #CLS=n Data, Fax, or Voice/Audio Select Command #MDL? Identify ModelRegisters Register Unit Range Default DescriptionS32 S37 Register Unit Range Default Description S86 Terse Verbose Description Result CodesProtocol ALT +FCERROR Solving Problems None of the Indicators Light Light Modem Does Not Respond to CommandsModem Dials But Cannot Connect Modem4Disconnects While Online Data Is Being Lost Modem4Cannot Connect When AnsweringFile Transfer4Is Slower Than It Should Be Fax and Data4Software Can’t Run at the Same Time There Are Garbage4 Characters on the MonitorModem4Doesn’t Work with Caller ID Appendixes FCC Part 68 Telecom Appendix a Regulatory ComplianceIndustry Canada FCC PartCanadian Limitations Notice Fax Branding StatementNew Zealand Telecom Warning Notice EMC, Safety, and R&TTE Directive ComplianceInternational Modem Restrictions South African Notice Appendix B Technical Specifications MultiModemDSVD User Guide Technical Specifications Voice Compression Local Analog Loopback Test V.54 Loop Test procedureFigure C-2. Remote digital loopback test Remote Digital Loopback Test V.54 LoopFigure C-3. Local digital loopback test Local Digital Loopback Test V.54 LoopMultiModemDSVD User Guide Loopback Tests Online Warranty Registration Limited WarrantyService North American ProductsInternational Products Technical SupportInternet Sites Ordering AccessoriesIdentify the Modem Firmware Upgrade OverviewExtract the Upgrade Files Download the Upgrade FileIdentify the Current Firmware Version Clear Your Stored ParamentersRestore Your Parameters Upgrade the Modem’s FirmwareIndex MultiModemDSVD User Guide Index MultiModemDSVD User Guide Index MultiModemDSVD User Guide Index
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