Multi-Tech Systems MT5600DSVD manual Upgrade Overview, Identify the Modem Firmware

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MultiModemDSVD User Guide

E Upgrading the Modem

Appendix E: Upgrading the Modem

Introduction

Your modem is controlled by semi-permanent software, called firmware, which is stored in flash memory. Firmware is nonvolatile; that is, it remains stored in memory when the modem is turned off. However, it can be changed by either the manufac- turer or the user as bugs are fixed or new features are added.

Since the firmware in your modem is stored in flash memory, you can upgrade it yourself in a few minutes by using the following procedures.

Upgrade Overview

The upgrade procedure consists of the following steps, which are described in greater detail in the following sections.

1.Identify the model number and firmware version of your modem.

2.Identify the current version of the firmware at the Multi-Tech Web site or BBS. If your modem already has the current firmware, there is no need to update it.

3.Download the upgrade file for your modem.

4.Extract the firmware .HEX file and the appropriate flash upgrade program from the file you downloaded.

5.Document and clear your stored parameters.

6.Upgrade the modem’s firmware using the .HEX file and the flash upgrade program.

7.Restore your parameters.

Step 1: Identify the Modem Firmware

You must know the model number and firmware version of your Multi-Tech modem to know whether or not you should update it.

1.Run your favorite terminal program. If you are using Windows 95, Windows 98, Windows NT, or Windows 2000, you can use HyperTerminal.

2.In the program’s terminal window, type AT&F. Even if you cannot see the AT&F command on your screen, be sure to type it completely, and then press ENTER. If the modem does not respond with OK, repeat the AT&F command.

3.Now type ATI3, press ENTER, and record your results. The firmware version should appear first in the response, which should look similar to the following:

V2.210-V90_DS

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Contents Page Record of Revisions Introduction AT Commands, S-Registers & Result Codes Appendix E Upgrading the Modem Introduction Introduction FeaturesProduct Description Data What Is in Your Modem Package? Related ManualsInstallation Safety Warnings What You Will NeedWe supply You supplyChange the Speaker Jumper Mount the FeetOpening the Modem Changing the Speaker Jumper Location of speaker jumperRS232 Connection Connect the Modem to Your SystemLine Connection Power Connection Power-On TestPhone Connection Microphone ConnectionInstalling the Modem Driver Install the Modem DriverRemoving Your Old Modem Driver Install and Configure Your Software Operation Front Panel Configuring the Modem Connecting to the InternetTo install and run Dial-Up Networking in Windows 95 or To dial your Internet access providerDial-Up Networking Dial-Up Networking in Windows 95/98Dial-Up Networking in Windows Me To install Dial-Up NetworkingDial-Up Networking in Windows NT Select Start Settings Network and Dial-up Connections Dial-Up Networking in WindowsFax Operation To Originate a Voice Call in Speakerphone ModeVoice Operation To Originate a Dsvd Call Using the Headset To Answer a Voice Call in Speakerphone ModeTo Answer a Dsvd Call Using the Headset References AT Commands Registers Result Codes AT Commands AT Command Summary Echo Command Mode Characters DS=y Dial Stored Telephone NumberHook Control Information RequestMonitor Speaker Volume Monitor Speaker ModeDisplay Legacy Parameters Modulation HandshakeReturn Online to Data Mode Result Codes Enable/DisablePulse Dialing Select RegisterModem Reset Connect Message ControlResult Code Selection Long Space DisconnectError Correction Modes Data Carrier Detect DCD ControlData Terminal Ready DTR Control Modem-Initiated Flow ControlLoad Factory Settings 42bis Data Compression22bis Guard Tone Control Telephone Jack ControlCommunications Mode Asynchronous Communications ModeTest Commands Pulse Dial Make/Break RatioDisplay Current Configuration Store Current ConfigurationSelect Profile for Hard Reset Display Last Connection StatisticsLine Signal Level Line Signal QualityZy=x Store Telephone Number Data Compression ControlPCM Code Selection \An Maximum MNP Block Size\Bn Transmit Break \Kn Break Control\Nn Error Correction Mode Selection \Vn Single Line Connect MessageModulation Selection SubparametersMNP Extended Services Distinctive Ring Control Command #CID=n Caller IDFlash Memory Download Voice Commands Command $SBn Serial Port Baud RateCommand +++ATCR Escape Sequence Command -SMS=nData/DSVD ModeDsvd Enable/Disable Command #BDR=n Baud Rate SelectCommand #CLS=n Data, Fax, or Voice/Audio Select Command #MDL? Identify ModelRegister Unit Range Default Description RegistersS32 S37 Register Unit Range Default Description S86 Result Codes Terse Verbose DescriptionProtocol ALT +FCERROR Solving Problems None of the Indicators Light Modem Does Not Respond to Commands LightModem Dials But Cannot Connect Modem4Disconnects While Online File Transfer4Is Slower Than It Should Be Modem4Cannot Connect When AnsweringData Is Being Lost Modem4Doesn’t Work with Caller ID There Are Garbage4 Characters on the MonitorFax and Data4Software Can’t Run at the Same Time Appendixes Appendix a Regulatory Compliance FCC Part 68 TelecomFCC Part Industry CanadaFax Branding Statement Canadian Limitations NoticeInternational Modem Restrictions EMC, Safety, and R&TTE Directive ComplianceNew Zealand Telecom Warning Notice South African Notice Appendix B Technical Specifications MultiModemDSVD User Guide Technical Specifications Voice Compression Test procedure Local Analog Loopback Test V.54 LoopRemote Digital Loopback Test V.54 Loop Figure C-2. Remote digital loopback testLocal Digital Loopback Test V.54 Loop Figure C-3. Local digital loopback testMultiModemDSVD User Guide Loopback Tests Limited Warranty Online Warranty RegistrationService North American ProductsTechnical Support International ProductsOrdering Accessories Internet SitesUpgrade Overview Identify the Modem FirmwareDownload the Upgrade File Extract the Upgrade FilesIdentify the Current Firmware Version Clear Your Stored ParamentersUpgrade the Modem’s Firmware Restore Your ParametersIndex MultiModemDSVD User Guide Index MultiModemDSVD User Guide Index MultiModemDSVD User Guide Index