Multi-Tech Systems MT5600DSVD manual Technical Support, International Products

Page 74

MultiModemDSVD User Guide

D Warranty, Service, and Technical Support

A Returned Materials Authorization (RMA) is not required. Return shipping charg- es (surface) will be paid by MTS. Please include inside the shipping box a description of the problem, a return shipping address (must have street address, not P.O. Box), a telephone number, and if the product is out of warranty, a check or purchase order for repair charges.

Extended two-year overnight replacement agreements are available for selected products. Please refer to our Overnight Replacement Agreement at http:// www.multitech.com/PROGRAMS/orc/ for details on rates and coverages. Please direct your questions regarding technical matters, product configuration, verification that the product is defective, etc., to our Technical Support department at 800 972-2439.

Please direct your questions regarding repair expediting, receiving, shipping, bill- ing, etc., to our Repair Accounting department at 800 328-9717 or 763 785-3500.

Repairs for damages caused by lightning storms, water, power surges, incorrect installa- tion, physical abuse, or user-caused damages are billed on a time-plus-materials basis.

International Products

Your distributor should contact Amex, Inc., for information about repairs for your Multi-Tech product:

Amex, Inc.

2724 Summer Street NE

Minneapolis, MN 55413

U.S.A.

Tel: +612 331-3251

Fax: +612 331-3180

Please direct questions regarding technical matters, product configuration, verifica- tion that the product is defective, etc., to our Technical Support department nearest you, listed at http://www.multitech.com/COMPANY/offices/DEFAULT.ASP. When call- ing the U.S., please direct questions regarding repair expediting, receiving, shipping, billing, etc., to our Repair Accounting department at +763 785-3500.

Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or user-caused damages are billed on a time-plus- materials basis.

Technical Support

Multi-Tech Systems has an excellent staff of technical support personnel available to help you get the most out of your Multi-Tech product. If you have any questions about the operation of this unit, please call 800 972-2439 (USA and Canada) or 763 785-3500 (international and local). Please have modem information available. You can also contact Technical Support by e-mail at the following addresses:

U.S., Canada & Europe: support@multitech.com

France: support@multitech.fr

India: support@multitechindia.com

U.K.: support@multitech.co.uk

69

Page 73 Page 75
Image 74
Page 73 Page 75
Contents Page Record of Revisions Introduction AT Commands, S-Registers & Result Codes Appendix E Upgrading the Modem Introduction Product Description FeaturesIntroduction Data What Is in Your Modem Package? Related ManualsInstallation We supply Safety WarningsWhat You Will Need You supplyOpening the Modem Mount the FeetChange the Speaker Jumper Changing the Speaker Jumper Location of speaker jumperLine Connection Connect the Modem to Your SystemRS232 Connection Phone Connection Power ConnectionPower-On Test Microphone ConnectionRemoving Your Old Modem Driver Install the Modem DriverInstalling the Modem Driver Install and Configure Your Software Operation Front Panel Configuring the Modem Connecting to the InternetDial-Up Networking To install and run Dial-Up Networking in Windows 95 orTo dial your Internet access provider Dial-Up Networking in Windows 95/98Dial-Up Networking in Windows NT To install Dial-Up NetworkingDial-Up Networking in Windows Me Select Start Settings Network and Dial-up Connections Dial-Up Networking in WindowsVoice Operation To Originate a Voice Call in Speakerphone ModeFax Operation To Answer a Dsvd Call Using the Headset To Answer a Voice Call in Speakerphone ModeTo Originate a Dsvd Call Using the Headset References AT Commands Registers Result Codes AT Commands AT Command Summary Hook Control Echo Command Mode CharactersDS=y Dial Stored Telephone Number Information RequestDisplay Legacy Parameters Monitor Speaker VolumeMonitor Speaker Mode Modulation HandshakePulse Dialing Return Online to Data ModeResult Codes Enable/Disable Select RegisterResult Code Selection Modem ResetConnect Message Control Long Space DisconnectData Terminal Ready DTR Control Error Correction ModesData Carrier Detect DCD Control Modem-Initiated Flow Control22bis Guard Tone Control Load Factory Settings42bis Data Compression Telephone Jack ControlTest Commands Communications ModeAsynchronous Communications Mode Pulse Dial Make/Break RatioSelect Profile for Hard Reset Display Current ConfigurationStore Current Configuration Display Last Connection StatisticsZy=x Store Telephone Number Line Signal LevelLine Signal Quality Data Compression Control\Bn Transmit Break PCM Code Selection\An Maximum MNP Block Size \Kn Break Control\Nn Error Correction Mode Selection \Vn Single Line Connect MessageModulation Selection SubparametersMNP Extended Services Flash Memory Download Command #CID=n Caller IDDistinctive Ring Control Command +++ATCR Escape Sequence Voice CommandsCommand $SBn Serial Port Baud Rate Command -SMS=nData/DSVD ModeCommand #CLS=n Data, Fax, or Voice/Audio Select Dsvd Enable/DisableCommand #BDR=n Baud Rate Select Command #MDL? Identify ModelRegister Unit Range Default Description RegistersS32 S37 Register Unit Range Default Description S86 Result Codes Terse Verbose DescriptionProtocol ALT +FCERROR Solving Problems None of the Indicators Light Modem Does Not Respond to Commands LightModem Dials But Cannot Connect Modem4Disconnects While Online Data Is Being Lost Modem4Cannot Connect When AnsweringFile Transfer4Is Slower Than It Should Be Fax and Data4Software Can’t Run at the Same Time There Are Garbage4 Characters on the MonitorModem4Doesn’t Work with Caller ID Appendixes Appendix a Regulatory Compliance FCC Part 68 TelecomFCC Part Industry CanadaFax Branding Statement Canadian Limitations NoticeNew Zealand Telecom Warning Notice EMC, Safety, and R&TTE Directive ComplianceInternational Modem Restrictions South African Notice Appendix B Technical Specifications MultiModemDSVD User Guide Technical Specifications Voice Compression Test procedure Local Analog Loopback Test V.54 LoopRemote Digital Loopback Test V.54 Loop Figure C-2. Remote digital loopback test Local Digital Loopback Test V.54 Loop Figure C-3. Local digital loopback testMultiModemDSVD User Guide Loopback Tests Service Limited WarrantyOnline Warranty Registration North American ProductsTechnical Support International ProductsOrdering Accessories Internet SitesUpgrade Overview Identify the Modem FirmwareIdentify the Current Firmware Version Download the Upgrade FileExtract the Upgrade Files Clear Your Stored ParamentersUpgrade the Modem’s Firmware Restore Your ParametersIndex MultiModemDSVD User Guide Index MultiModemDSVD User Guide Index MultiModemDSVD User Guide Index
Top Page Image Contents