Lantronix 4100, 2100 manual Before You Begin, Troubleshooting Status Lights, Off

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7: Troubleshooting

Before You Begin

Please make sure that you already have:

Installed the latest version of the Lantronix UBox software.

Connected your UBox hardware to your network.

Connected your computer to the same network as the UBox hardware.

Turned on the UBox (by connecting its power supply to an outlet).

Turned on your computer.

Connected a USB device (for example, a scanner) to the UBox hardware.

Installed your USB device's software on your computer.

Had the UBox turned on for at least 15 seconds.

If you have not done any of the above, please do so now and return to this chapter when you have finished.

Note: You can find the latest version of the Lantronix UBox software at

http://www.lantronix.com/ .

Please follow the instructions in this chapter in order as each section builds on the previous one. If you cannot proceed past a certain section, please contact Lantronix Technical Support.

Troubleshooting: Status Lights

Look at the status lights on your Lantronix UBox hardware. These status lights will be in one of the following states:

Off

On (doesn't blink)

Blinking Steadily (blinks on/off every second)

Blinking Rapidly (blinks on/off rapidly)

Blinking Slowly (stays on for 3 seconds, and then blinks off/on and repeats)

Both the UBox 2100 and UBox 4100 have three groups of status lights: SYSTEM, NETWORK, and USB device.

UBox User Guide

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Contents Part Number Revision D June UBox USB Device Server User GuideCopyright Contacts TrademarkRevisions Lantronix Corporate HeadquartersContents Contents Changing the UBoxs SettingsTroubleshooting USB Devices Resetting the UBox HardwareTechnical Support CE Mark Declaration of ConformityDisconnect Printer for Auto Connect Purpose and Audience Using This GuideSummary of Chapters Remaining chapters in this guide includeModel and Part Numbers IntroductionUSB Speeds and Throughput Compatible USB Devices Supported DevicesConnectivity to USB Devices Connectivity to a NetworkRequirements Hub SupportWhats Inside the Package Windows Windows XP and Vista 32 bitInstalling the UBox Hardware Installing the UBoxConnect the UBox’s Power Supply and Read the LEDs Connect the UBox to Your NetworkUDS4100 System LEDs Installing the UBoxTo install the UBox Software Installing the UBox SoftwareUSB Devices Tab Servers Tab Displaying a UBox Uninstalling the Lantronix UBox SoftwareConnecting Your USB Device Using USB Devices on the NetworkOverview Connect a USB Device to the UBoxReview the following information on the USB Devices tab Using USB Devices on the NetworkAction Device Name Connect a Networked USB DeviceStatus LocationDisconnect Your USB Devices Compound Devices Using Multiple UBoxes and USB DevicesOne UBox with Multiple Users Multiple UBoxes and USB DevicesUBox Groups on Multiple UDP Ports Other Ways to Connect and Disconnect USB DevicesPC Connectivity to UBoxes and UBS Devices SummaryUsing the UBox System Tray To use the auto connect feature Auto Connecting PrintersDisconnect Printer for Auto Connect Auto Connect EnabledTo use Forced Device Disconnect Using Forced Device DisconnectOn the USB Devices tab, select the UBox to disconnect From the Advanced menu, select Force Device DisconnectForced Device Disconnect on the Advanced Menu Using Multi-and Single-User Connect ModesDevice Status Types of USB Devices Separating Compound DevicesSeparating Compound Devices To separate compound devicesViewing UBox Settings Changing the UBoxs SettingsStatus column, the following may display Changing the UBoxs SettingsServer # Server NameTo edit the UBox’s Settings on the Access Tab Editing Server Settings Access TabUpdate the following settings as desired Firmware UpgradeConnect Mode Editing Server Settings Network Tab Assignment IP AddressIP Address, Subnet Mask, and Gateway for the UBox Gateway Subnet MaskUDP Port TCP PortEditing Server Settings USB Device Configuration Tab Number Location/SerialCfg Following information displays at the top Reenter Password Share Mode Applying, Canceling, or Removing Server SettingsConnection To restore the UBox to factory settings Restoring Default SettingsTo update the firmware Updating the UBoxs FirmwareClick the Close button UBox User Guide Update Server FirmwareTo override network settings Overriding Server Network SettingsEnter the following information You can get more information about ZeroConf at Refreshing DataUpdating Personal Communication Settings Changing Local Software SettingsTo update your computer’s settings Client Name Changing Local Software SettingsMulticast Address Update the following information as needed Updating Server Access SettingsTo view or remove USB device passwords Viewing or Removing Device PasswordsDevice Serial # Switching Between Sets of UBoxes Troubleshooting Status Lights TroubleshootingBefore You Begin ‹ OffStatus Lights on UBox TroubleshootingSystem Status Light Boot-UpSystem Status Lights 2 On / System System 2 isOff / System Status 2 is OffTroubleshooting UDP Ports Communication Between your PC and the UBox Troubleshooting Network IssuesTo ping the UBox Is Not ListedPower-Cycling or Using the Reset Button Resetting the UBox HardwareFirewalls Final StepTo boot into safe mode Rebooting the UBox into Safe Mode Using the Reset ButtonTo troubleshoot problems with USB Devices Troubleshooting USB DevicesTo troubleshoot issues with multiple users of a USB device Technical SupportTroubleshooting Position of Status Lights on the UBox Status Light BehaviorIf System 1 green Status Light BehaviorSystem 2 red/amber blink Refer to -4. UBox Status Lights -- UBox is Running System 2 and System 3 bothSystem 2= on and System 3= OFF System 2= OFF and System 3= OFFSystem 2= on and System 3= on System 2=OFF and System 3= onTo determine Windows XP version Configuring the Windows XP FirewallTo obtain your UDP and TCP port numbers AConfiguring the Windows XP FirewallTo obtain your IP address Local Area Connection Properties Advanced Tab To obtain the Advanced Settings windowTo add your UDP Port to the firewall Advanced Settings WindowTo close the remaining windows To add your TCP port to the firewallSelect On Click the Exceptions tab UBox User Guide To access your firewall software11. Exceptions Tab 13. Add a Port Window TCP Select UDP Click OKCE Mark Declaration of Conformity Compliance UBoxCanada Digital Apparatus EMI Standard Manufacturers Name and AddressDisclaimer and Supplementary Information Australia/New ZealandBCompliance UBox TranslationSLB SLP SCS SLS DSC RoHS NoticeDeclaration of Conformity CCompliance UBox Manufacturer’s Contact Lantronix Software License Agreement DLantronix Software License Agreement Lantronix Warranty

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