Lantronix 4100, 2100 manual Troubleshooting USB Devices, Technical Support, Is Connected

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7: Troubleshooting

3.Once you have verified the port, check the Lantronix UBox application to see whether your UBox displays.

4.If it does not display, check the SYSTEM status LEDs to determine the UBox’s network condition.

Troubleshooting: USB Devices

To troubleshoot problems with USB Devices:

1.Open the Lantronix UBox application. You should see your USB device listed. Make sure Show All Devices displays in the list box below the tabs.

2.If your USB device does not display:

a)Check the USB LED status.

b)Connect the device directly to the PC to verify that the device is functioning.

To troubleshoot issues with multiple users of a USB device:

If …	Suggestions
You are sure that no one	Contact Lantronix Technical Support.
else is using your USB
device, and the device still
shows up as In Use
Your USB device displays	You should be able to use the USB device as you would
and is Connected.	normally.
	If your USB device is a printer, you should be able to
	print by going to your File menu and selecting Print.
	If your USB device is a scanner, you should be able
	to open the scanner software and use your scanner.

You are not able to use	Refer to your USB device’s troubleshooting instructions for
your device	what to do next.
	If you are still not able to use your USB device, please contact
	Lantronix Technical Support.

Technical Support

If you are experiencing an error that is not described in this chapter, or if you are unable to fix the error, contact us as follows:

Technical Support US

Check our online knowledge base or send a question to Technical Support at http://www.lantronix.com/support.

Technical Support Europe, Middle East, Africa

Phone: +49 (0) 89 31787 817

Email: mailto:eu_techsupp@lantronix.com or mailto:eu_support@lantronix.com

Firmware downloads, FAQs, and the most up-to-date documentation are available at:

http://www.lantronix.com/support

When you report a problem, please provide the following information:

UBox User Guide

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Contents Part Number Revision D June UBox USB Device Server User GuideCopyright Contacts TrademarkRevisions Lantronix Corporate HeadquartersContents Contents Changing the UBoxs SettingsTroubleshooting USB Devices Resetting the UBox HardwareTechnical Support CE Mark Declaration of ConformityDisconnect Printer for Auto Connect Purpose and Audience Using This GuideSummary of Chapters Remaining chapters in this guide includeIntroduction Model and Part NumbersUSB Speeds and Throughput Compatible USB Devices Supported DevicesConnectivity to USB Devices Connectivity to a NetworkRequirements Hub SupportWhats Inside the Package Windows Windows XP and Vista 32 bitInstalling the UBox Hardware Installing the UBoxConnect the UBox’s Power Supply and Read the LEDs Connect the UBox to Your NetworkUDS4100 System LEDs Installing the UBoxTo install the UBox Software Installing the UBox SoftwareUSB Devices Tab Servers Tab Displaying a UBox Uninstalling the Lantronix UBox SoftwareConnecting Your USB Device Using USB Devices on the NetworkOverview Connect a USB Device to the UBoxUsing USB Devices on the Network Review the following information on the USB Devices tabAction Device Name Connect a Networked USB DeviceStatus LocationDisconnect Your USB Devices Compound Devices Using Multiple UBoxes and USB DevicesOne UBox with Multiple Users Multiple UBoxes and USB DevicesUBox Groups on Multiple UDP Ports Other Ways to Connect and Disconnect USB DevicesPC Connectivity to UBoxes and UBS Devices SummaryUsing the UBox System Tray To use the auto connect feature Auto Connecting PrintersDisconnect Printer for Auto Connect Auto Connect EnabledTo use Forced Device Disconnect Using Forced Device DisconnectOn the USB Devices tab, select the UBox to disconnect From the Advanced menu, select Force Device DisconnectForced Device Disconnect on the Advanced Menu Using Multi-and Single-User Connect ModesDevice Status Types of USB Devices Separating Compound DevicesSeparating Compound Devices To separate compound devicesViewing UBox Settings Changing the UBoxs SettingsStatus column, the following may display Changing the UBoxs SettingsServer # Server NameTo edit the UBox’s Settings on the Access Tab Editing Server Settings Access TabFirmware Upgrade Update the following settings as desiredConnect Mode Editing Server Settings Network Tab IP Address AssignmentIP Address, Subnet Mask, and Gateway for the UBox Gateway Subnet MaskUDP Port TCP PortEditing Server Settings USB Device Configuration Tab Location/Serial NumberCfg Following information displays at the top Applying, Canceling, or Removing Server Settings Reenter Password Share ModeConnection To restore the UBox to factory settings Restoring Default SettingsTo update the firmware Updating the UBoxs FirmwareClick the Close button UBox User Guide Update Server FirmwareOverriding Server Network Settings To override network settingsEnter the following information You can get more information about ZeroConf at Refreshing DataChanging Local Software Settings Updating Personal Communication SettingsTo update your computer’s settings Changing Local Software Settings Client NameMulticast Address Update the following information as needed Updating Server Access SettingsViewing or Removing Device Passwords To view or remove USB device passwordsDevice Serial # Switching Between Sets of UBoxes Troubleshooting Status Lights TroubleshootingBefore You Begin ‹ OffStatus Lights on UBox TroubleshootingBoot-Up System Status LightSystem Status Lights 2 On / System System 2 isOff / System Status 2 is OffTroubleshooting UDP Ports Communication Between your PC and the UBox Troubleshooting Network IssuesTo ping the UBox Is Not ListedPower-Cycling or Using the Reset Button Resetting the UBox HardwareFirewalls Final StepTo boot into safe mode Rebooting the UBox into Safe Mode Using the Reset ButtonTo troubleshoot problems with USB Devices Troubleshooting USB DevicesTo troubleshoot issues with multiple users of a USB device Technical SupportTroubleshooting Position of Status Lights on the UBox Status Light BehaviorStatus Light Behavior If System 1 greenSystem 2 red/amber blink Refer to -4. UBox Status Lights -- UBox is Running System 2 and System 3 bothSystem 2= on and System 3= OFF System 2= OFF and System 3= OFFSystem 2= on and System 3= on System 2=OFF and System 3= onTo determine Windows XP version Configuring the Windows XP FirewallAConfiguring the Windows XP Firewall To obtain your UDP and TCP port numbersTo obtain your IP address Local Area Connection Properties Advanced Tab To obtain the Advanced Settings windowTo add your UDP Port to the firewall Advanced Settings WindowTo close the remaining windows To add your TCP port to the firewallSelect On Click the Exceptions tab UBox User Guide To access your firewall software11. Exceptions Tab 13. Add a Port Window TCP Select UDP Click OKCE Mark Declaration of Conformity Compliance UBoxCanada Digital Apparatus EMI Standard Manufacturers Name and AddressDisclaimer and Supplementary Information Australia/New ZealandBCompliance UBox TranslationSLB SLP SCS SLS DSC RoHS NoticeDeclaration of Conformity CCompliance UBox Manufacturer’s Contact Lantronix Software License Agreement DLantronix Software License Agreement Lantronix Warranty

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