Lantronix 4100, 2100 manual Troubleshooting UDP Ports

Page 53

7: Troubleshooting

Status	Condition		Suggestions
	Blinking may indicate you have		One UBox supports up to eight USB
	exceeded the number of USB		One UBox supports up to eight USB
	exceeded the number of USB		devices. While many USB devices appear
	devices per UBox.		devices. While many USB devices appear
	devices per UBox.		as one USB device, components of
			compound USB devices (a device with an
			embedded hub or a device that has multiple
			components tied together by an internal
			USB hub) count as one device each.
		For example, the Lexmark X1150 is a
		compound device that has two components
		(one for the scanner, one for the printer).
		The Canon i475D is a compound device
		that has three components (the printer, the
		card reader, and an HID device for buttons
		on the printer).
		If you connect four X1150 devices, you are
		still under the eight-device limit, and the
		USB lights do not blink. If you have three
		Canon i475Ds, you have nine USB devices
		and are over the limit. Therefore, the light
		blinks.
On	This is normal and indicates the	Proceed to the next light.
	UBox supports your USB device.

Troubleshooting: UDP Ports

Make sure that your UBox software and hardware are communicating on the same UDP port. To verify this, open the Lantronix UBox application. Your UBox should display.

In the Lantronix UBox application, is your UBox listed?

UBox User Guide

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Contents Part Number Revision D June UBox USB Device Server User GuideCopyright Contacts TrademarkRevisions Lantronix Corporate HeadquartersContents Contents Changing the UBoxs SettingsTroubleshooting USB Devices Resetting the UBox HardwareTechnical Support CE Mark Declaration of ConformityDisconnect Printer for Auto Connect Purpose and Audience Using This GuideSummary of Chapters Remaining chapters in this guide includeUSB Speeds and Throughput IntroductionModel and Part Numbers Compatible USB Devices Supported DevicesConnectivity to USB Devices Connectivity to a NetworkRequirements Hub SupportWhats Inside the Package Windows Windows XP and Vista 32 bitInstalling the UBox Hardware Installing the UBoxConnect the UBox’s Power Supply and Read the LEDs Connect the UBox to Your NetworkUDS4100 System LEDs Installing the UBoxTo install the UBox Software Installing the UBox SoftwareUSB Devices Tab Servers Tab Displaying a UBox Uninstalling the Lantronix UBox SoftwareConnecting Your USB Device Using USB Devices on the NetworkOverview Connect a USB Device to the UBoxAction Using USB Devices on the NetworkReview the following information on the USB Devices tab Device Name Connect a Networked USB DeviceStatus LocationDisconnect Your USB Devices Compound Devices Using Multiple UBoxes and USB DevicesOne UBox with Multiple Users Multiple UBoxes and USB DevicesUBox Groups on Multiple UDP Ports Other Ways to Connect and Disconnect USB DevicesPC Connectivity to UBoxes and UBS Devices SummaryUsing the UBox System Tray To use the auto connect feature Auto Connecting PrintersDisconnect Printer for Auto Connect Auto Connect EnabledTo use Forced Device Disconnect Using Forced Device DisconnectOn the USB Devices tab, select the UBox to disconnect From the Advanced menu, select Force Device DisconnectForced Device Disconnect on the Advanced Menu Using Multi-and Single-User Connect ModesDevice Status Types of USB Devices Separating Compound DevicesSeparating Compound Devices To separate compound devicesViewing UBox Settings Changing the UBoxs SettingsStatus column, the following may display Changing the UBoxs SettingsServer # Server NameTo edit the UBox’s Settings on the Access Tab Editing Server Settings Access TabConnect Mode Firmware UpgradeUpdate the following settings as desired Editing Server Settings Network Tab IP Address, Subnet Mask, and Gateway for the UBox IP AddressAssignment Gateway Subnet MaskUDP Port TCP PortEditing Server Settings USB Device Configuration Tab Cfg Location/SerialNumber Following information displays at the top Connection Applying, Canceling, or Removing Server SettingsReenter Password Share Mode To restore the UBox to factory settings Restoring Default SettingsTo update the firmware Updating the UBoxs FirmwareClick the Close button UBox User Guide Update Server FirmwareEnter the following information Overriding Server Network SettingsTo override network settings You can get more information about ZeroConf at Refreshing DataTo update your computer’s settings Changing Local Software SettingsUpdating Personal Communication Settings Multicast Address Changing Local Software SettingsClient Name Update the following information as needed Updating Server Access SettingsDevice Serial # Viewing or Removing Device PasswordsTo view or remove USB device passwords Switching Between Sets of UBoxes Troubleshooting Status Lights TroubleshootingBefore You Begin ‹ OffStatus Lights on UBox TroubleshootingSystem Status Lights 2 Boot-UpSystem Status Light On / System System 2 isOff / System Status 2 is OffTroubleshooting UDP Ports Communication Between your PC and the UBox Troubleshooting Network IssuesTo ping the UBox Is Not ListedPower-Cycling or Using the Reset Button Resetting the UBox HardwareFirewalls Final StepTo boot into safe mode Rebooting the UBox into Safe Mode Using the Reset ButtonTo troubleshoot problems with USB Devices Troubleshooting USB DevicesTo troubleshoot issues with multiple users of a USB device Technical SupportTroubleshooting Position of Status Lights on the UBox Status Light BehaviorSystem 2 red/amber blink Status Light BehaviorIf System 1 green Refer to -4. UBox Status Lights -- UBox is Running System 2 and System 3 bothSystem 2= on and System 3= OFF System 2= OFF and System 3= OFFSystem 2= on and System 3= on System 2=OFF and System 3= onTo determine Windows XP version Configuring the Windows XP FirewallTo obtain your IP address AConfiguring the Windows XP FirewallTo obtain your UDP and TCP port numbers Local Area Connection Properties Advanced Tab To obtain the Advanced Settings windowTo add your UDP Port to the firewall Advanced Settings WindowTo close the remaining windows To add your TCP port to the firewallSelect On Click the Exceptions tab UBox User Guide To access your firewall software11. Exceptions Tab 13. Add a Port Window TCP Select UDP Click OKCE Mark Declaration of Conformity Compliance UBoxCanada Digital Apparatus EMI Standard Manufacturers Name and AddressDisclaimer and Supplementary Information Australia/New ZealandBCompliance UBox TranslationSLB SLP SCS SLS DSC RoHS NoticeDeclaration of Conformity CCompliance UBox Manufacturer’s Contact Lantronix Software License Agreement DLantronix Software License Agreement Lantronix Warranty

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