Lantronix 4100, 2100 manual Boot-Up, System Status Lights 2

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7: Troubleshooting

Boot-Up

The following table explains what the SYSTEM status lights mean during the boot-up process.

UBox 4100: Has three (one green and two red) SYSTEM indicators

UBox 2100:, Has four (one green, two amber and one red).

The green has the same meaning on both units. The UBox 2100's two amber indicators are equivalent to the UBox 4100’s red indicator. The additional red indicator on the UBox 2100 indicates error.

SYSTEM Status Light 1

Look at the SYSTEM status light 1 (the green leftmost light under SYSTEM).

	Status			Condition	Suggestions
	Off			The UBox does not have power.	Check the UBox's power supply and its
					connection to an outlet.
	On			If this light does not blink on/off	Please follow the instructions in
				within 6 seconds, the UBox has	Resetting the UBox Hardware on page
				failed to boot up.	55.
	Blinking Slowly			This is normal and indicates the	Proceed to the next light.
				UBox hardware is working.
	Alternating			If the SYSTEM 1 (green) light	Contact Technical Support.
	On/Off with			alternates on/off with either
	SYSTEM Lights			SYSTEM 2 or 3 (red), so that
	2 and 3			when SYSTEM 1 turns off,
				SYSTEM 2 or 3 turns on and
				vice versa, the UBox has
				encountered an error while
				loading its firmware.

SYSTEM Status Lights 2 and 3

Look at the USB status lights 2 and 3. These two lights are red on the UBox 4100 and amber on the UBox 2100 under SYSTEM). Status 2 is the red/amber light in the middle, and Status 3 is the rightmost red/amber light). Note the status of each.

Status

SYSTEM 2 is On / SYSTEM 3 is On

Condition

The UBox has obtained an IP address using DHCP and does not show any users connected to it.

Suggestions

Verify the following:

The computer trying to communicate with the UBox is on the same DHCP Ethernet subnet or also received an IP address via DHCP.

The computer has the current UBox software installed.

The UBox software has the UDP port set correctly (default 10010).

The computer does not have a personal firewall activated.

UBox User Guide

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Contents Part Number Revision D June UBox USB Device Server User GuideLantronix Corporate Headquarters TrademarkCopyright Contacts RevisionsContents Contents Changing the UBoxs SettingsCE Mark Declaration of Conformity Resetting the UBox HardwareTroubleshooting USB Devices Technical SupportDisconnect Printer for Auto Connect Remaining chapters in this guide include Using This GuidePurpose and Audience Summary of ChaptersIntroduction Model and Part NumbersUSB Speeds and Throughput Connectivity to a Network Supported DevicesCompatible USB Devices Connectivity to USB DevicesWindows Windows XP and Vista 32 bit Hub SupportRequirements Whats Inside the PackageConnect the UBox to Your Network Installing the UBoxInstalling the UBox Hardware Connect the UBox’s Power Supply and Read the LEDsUDS4100 System LEDs Installing the UBoxTo install the UBox Software Installing the UBox SoftwareUSB Devices Tab Servers Tab Displaying a UBox Uninstalling the Lantronix UBox SoftwareConnect a USB Device to the UBox Using USB Devices on the NetworkConnecting Your USB Device OverviewUsing USB Devices on the Network Review the following information on the USB Devices tabAction Location Connect a Networked USB DeviceDevice Name StatusDisconnect Your USB Devices Multiple UBoxes and USB Devices Using Multiple UBoxes and USB DevicesCompound Devices One UBox with Multiple UsersSummary Other Ways to Connect and Disconnect USB DevicesUBox Groups on Multiple UDP Ports PC Connectivity to UBoxes and UBS DevicesUsing the UBox System Tray To use the auto connect feature Auto Connecting PrintersDisconnect Printer for Auto Connect Auto Connect EnabledFrom the Advanced menu, select Force Device Disconnect Using Forced Device DisconnectTo use Forced Device Disconnect On the USB Devices tab, select the UBox to disconnectForced Device Disconnect on the Advanced Menu Using Multi-and Single-User Connect ModesDevice Status To separate compound devices Separating Compound DevicesTypes of USB Devices Separating Compound DevicesViewing UBox Settings Changing the UBoxs SettingsServer Name Changing the UBoxs SettingsStatus column, the following may display Server #To edit the UBox’s Settings on the Access Tab Editing Server Settings Access TabFirmware Upgrade Update the following settings as desiredConnect Mode Editing Server Settings Network Tab IP Address AssignmentIP Address, Subnet Mask, and Gateway for the UBox TCP Port Subnet MaskGateway UDP PortEditing Server Settings USB Device Configuration Tab Location/Serial NumberCfg Following information displays at the top Applying, Canceling, or Removing Server Settings Reenter Password Share ModeConnection Updating the UBoxs Firmware Restoring Default SettingsTo restore the UBox to factory settings To update the firmwareClick the Close button UBox User Guide Update Server FirmwareOverriding Server Network Settings To override network settingsEnter the following information You can get more information about ZeroConf at Refreshing DataChanging Local Software Settings Updating Personal Communication SettingsTo update your computer’s settings Changing Local Software Settings Client NameMulticast Address Update the following information as needed Updating Server Access SettingsViewing or Removing Device Passwords To view or remove USB device passwordsDevice Serial # Switching Between Sets of UBoxes ‹ Off TroubleshootingTroubleshooting Status Lights Before You BeginStatus Lights on UBox TroubleshootingBoot-Up System Status LightSystem Status Lights 2 Status 2 is Off System 2 isOn / System Off / SystemTroubleshooting UDP Ports Is Not Listed Troubleshooting Network IssuesCommunication Between your PC and the UBox To ping the UBoxFinal Step Resetting the UBox HardwarePower-Cycling or Using the Reset Button FirewallsTo boot into safe mode Rebooting the UBox into Safe Mode Using the Reset ButtonTechnical Support Troubleshooting USB DevicesTo troubleshoot problems with USB Devices To troubleshoot issues with multiple users of a USB deviceTroubleshooting Position of Status Lights on the UBox Status Light BehaviorStatus Light Behavior If System 1 greenSystem 2 red/amber blink Refer to -4. UBox Status Lights -- UBox is Running System 2 and System 3 bothSystem 2=OFF and System 3= on System 2= OFF and System 3= OFFSystem 2= on and System 3= OFF System 2= on and System 3= onTo determine Windows XP version Configuring the Windows XP FirewallAConfiguring the Windows XP Firewall To obtain your UDP and TCP port numbersTo obtain your IP address Local Area Connection Properties Advanced Tab To obtain the Advanced Settings windowTo add your UDP Port to the firewall Advanced Settings WindowTo close the remaining windows To add your TCP port to the firewallSelect On Click the Exceptions tab UBox User Guide To access your firewall software11. Exceptions Tab 13. Add a Port Window TCP Select UDP Click OKManufacturers Name and Address Compliance UBoxCE Mark Declaration of Conformity Canada Digital Apparatus EMI StandardTranslation Australia/New ZealandDisclaimer and Supplementary Information BCompliance UBoxSLB SLP SCS SLS DSC RoHS NoticeDeclaration of Conformity CCompliance UBox Manufacturer’s Contact Lantronix Software License Agreement DLantronix Software License Agreement Lantronix Warranty

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