GarrettCom Quad manual Before Calling for Assistance

Page 48

Magnum Quad-Series Fiber Switches

Installation and User Guide (06/03)

6.0TROUBLESHOOTING

All Magnum Ethernet products are designed to provide reliability and consistently high performance in all network environments. The installation of Magnum Quad Series Fiber Switch is a straightforward procedure (see INSTALLATION, Section 2.6); the operation is also straightforward and is discussed in Section 4.

Should problems develop during installation or operation, this section is intended to help locate, identify and correct these types of problems. Please follow the suggestions listed below prior to contacting your supplier. However, if you are unsure of the procedures described in this section or if the Magnum Quad Series Fiber Switch is not performing as expected, do not attempt to repair the unit; instead contact your supplier for assistance or contact GarrettCom Customer Support.

6.1Before Calling for Assistance

1.If difficulty is encountered when installing or operating the unit, refer back to the Installation Section of the applicable chapter of this manual. Also check to make sure that the various components of the network are interoperable.

2.Check the cables and connectors to ensure that they have been properly

 

connected and the cables/wires have not been crimped or in some

way

impaired during installation. (About 90% of network downtime can

be

attributed to wiring and connector problems.)

3.Make sure that an AC power cord is properly attached to each Magnum Quad Series Fiber Switch unit. Be certain that each AC power cord is plugged into a functioning electrical outlet. Use the PWR LEDs to verify each unit is receiving power.

4.If the problem is isolated to a network device other than the Magnum Quad Series Fiber Switch product, it is recommended that the problem device is replaced with a known good device. Verify whether or not the problem is corrected. If not, go to Step 5 below. If the problem is corrected, the Magnum Quad Series Fiber Switch and its associated cables are functioning properly.

5.If the problem continues after completing Step 4 above, contact your supplier of the Magnum Quad Series Fiber Switch unit or if unknown, contact

GarrettCom, Inc.by fax, phone or email (support@garrettcom.com) for assistance.

www . GarrettCom . com

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Contents Fiber Switches Trademarks GarrettCom, Inc Contacting GarrettCom, IncTable of Contents IntroductionIntroduction Magnum QUAD-SERIES QPM Personal Switches, 10/100Mb Personal Hubs, 10Mb seriesTechnical Specifications Agency Approvals Ordering Information Magnum Quad-Series Port ModulesInspecting the Package and Product Product Description Magnum Quad-Series Fiber Switches Magnum Quad-Series chassis modelsPorts Table-Top Quad-port modules, 100Mb fiber Quad-port modules, 10 MbFiber Quad-Port Module, RJ-45 copper Combo 3 + 1 Quad Port Modules, 3@RJ-45 and 1@fiberQPM-RJ45 QPRJ-MSCFrame Buffering and Latency Www . GarrettCom . com Features and Benefits „ Plug-and-Play installation for high performance switching„ Front-mounted LEDs, world-wide AC power supply „ 16-port, 12-port, 8-port and 4-port modelsApplications Example 1 Magnum QS580Example 2 Magnum 8-port QS5108 Example 3 Magnum 16-port QS5116 Locating Magnum Quad-Series Switches Location of 8-port Magnum QS580’s cooling fan exhaustConnecting Ethernet Media Connecting Fiber Optic ST-type, twist-lockIeee Standard Media Type Max. Distance Port Module Fiber CopperConnecting Fiber Optic SC-type, Snap-In Connecting Single-Mode Fiber OpticMedia Ieee Standard Table-Top or Shelf Mounting Wall or Vertical Surface Mounting, 8-port QS580Rack-mounting, models QS5108 and QS5116 Multiple Magnum QS5116 units rack-mounted in a 23 frame Jumper Settings for HDX/FDX Fiber ports, internal jumper settings Combo ports, RJ-45 and Fiber internal jumper settings Www . GarrettCom . com Powering the Magnum Quad-Series Switch 10Mbps Fiber ports internal jumper settingsQuad Port Module QPM Installation Preparation for Installing and Removing QPMsRemove Chassis Cover 1a Removing Chassis CoverInstalling QPM Cards in the Magnum Q-Series 1c Front View QPM Retaining Screws hold Face Plates2a Inserting QPM Cards into a Magnum QS5116 Removing QPM Cards 3b Removing a QPM CardSwitching Functionality Filtering and ForwardingAddress Learning Status LEDs Auto-negotiation, for Fast Ethernet copper portsPWR ACTWww . GarrettCom . com Auto-negotiation for 10 Mb ports, half- or full-duplex mode Flow-control, Ieee 802.3x standardFiber Port Module Introduction Magnum QUAD-SERIES QUAD-PORT Modules QPM Product DescriptionQPM-MST, 100Mb multi-mode FX-ST Quad-port Module, twist lock QPM-SSC 100Mbps single-mode FX-SC-type, snap-in connector 100BASE-FX Single-ModeSmall-form-factor QPM-RJ45 Twisted Pair, 10/100Mb TP Quad-Port 10/100BASE-T and 100BASE-FX Combo Quad-Port Connectors QPM-FP 10 Blank Face PlateBefore Calling for Assistance When Calling for Assistance Return Material Authorization RMA ProcedureNo Problem Found B1.0 Specifications for Magnum QUAD-SERIES Switches Power Supply Internal -48 VDC OptionShipping and Packaging Information Power Supply Internal 24 VDC Option Power Supply Internal 125 or 100VDC OptionB3.0 Applications for DC Powered Ethernet Switches B4.0 Installation B4.1 UL RequirementsB5.0 Operation B6.0 Ordering Information Magnum QS5116-125VDCC4.0 Features and Benefits of the DUAL-SOURCE Design C5.0 InstallationC3.0 DUAL-SOURCE OPTION, Theory of Operation To the external Terminal BlockC5.1 UL Requirements C6.0 Ordering InformationExample Magnum QS5116-48VDC C7.0 Operation
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