GarrettCom Quad manual When Calling for Assistance, Return Material Authorization RMA Procedure

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Magnum Quad-Series Fiber Switches

Installation and User Guide (06/03)

6.2When Calling for Assistance

Please be prepared to provide the following information.

1.A complete description of the problem, including the following points:

a.The nature and duration of the problem;

b.Situations when the problem occurs;

c.The components involved in the problem;

d.Any particular application that, when used, appears to create the problem;

2.An accurate list of GarrettCom product model(s)involved, with serial number(s). Include the date(s) that you purchased the products from your supplier.

3.It is useful to include other network equipment models and related hardware, including personal computers, workstations, terminals and printers; plus, the various network media types being used.

4.A record of changes that have been made to your network configuration prior to the occurrence of the problem. Any changes to system administration procedures should all be noted in this record.

6.3Return Material Authorization (RMA) Procedure

All returns for repair must be accompanied by a Return Material Authorization (RMA) number. To obtain an RMA number, please use this URL - https://rma.garrettcom.com/rma/rma_request_noaccount.php to fill out the form. Please have the following information readily available:

Name and phone number of your contact person.

Name of your company / institution

Your shipping address

Product name

Serial Number (or Invoice Number)

Packing List Number (or Sales Order Number)

Date of installation

Failure symptoms, including a full description of the problem.

GarrettCom will carefully test and evaluate all returned products, will repair products that are under warranty at no charge, and will return the warranty- repaired units to the sender with shipping charges prepaid (see Warranty Information, Appendix A, for complete details). However, if the problem or condition causing the return cannot be duplicated by GarrettCom, the unit will be returned as:

No Problem Found.

www . GarrettCom . com

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Contents Fiber Switches Trademarks Contacting GarrettCom, Inc GarrettCom, IncIntroduction Table of ContentsIntroduction Magnum QUAD-SERIES QPM Personal Hubs, 10Mb series Personal Switches, 10/100MbTechnical Specifications Agency Approvals Magnum Quad-Series Port Modules Ordering InformationInspecting the Package and Product Magnum Quad-Series chassis models Product Description Magnum Quad-Series Fiber SwitchesPorts Table-Top Quad-port modules, 10 Mb Quad-port modules, 100Mb fiberFiber Combo 3 + 1 Quad Port Modules, 3@RJ-45 and 1@fiber Quad-Port Module, RJ-45 copperQPM-RJ45 QPRJ-MSCFrame Buffering and Latency Www . GarrettCom . com „ Plug-and-Play installation for high performance switching Features and Benefits„ Front-mounted LEDs, world-wide AC power supply „ 16-port, 12-port, 8-port and 4-port modelsExample 1 Magnum QS580 ApplicationsExample 2 Magnum 8-port QS5108 Example 3 Magnum 16-port QS5116 Location of 8-port Magnum QS580’s cooling fan exhaust Locating Magnum Quad-Series SwitchesConnecting Fiber Optic ST-type, twist-lock Connecting Ethernet MediaIeee Standard Media Type Max. Distance Port Module Fiber CopperConnecting Single-Mode Fiber Optic Connecting Fiber Optic SC-type, Snap-InMedia Ieee Standard Wall or Vertical Surface Mounting, 8-port QS580 Table-Top or Shelf MountingRack-mounting, models QS5108 and QS5116 Multiple Magnum QS5116 units rack-mounted in a 23 frame Jumper Settings for HDX/FDX Fiber ports, internal jumper settings Combo ports, RJ-45 and Fiber internal jumper settings Www . GarrettCom . com 10Mbps Fiber ports internal jumper settings Powering the Magnum Quad-Series SwitchPreparation for Installing and Removing QPMs Quad Port Module QPM Installation1a Removing Chassis Cover Remove Chassis Cover1c Front View QPM Retaining Screws hold Face Plates Installing QPM Cards in the Magnum Q-Series2a Inserting QPM Cards into a Magnum QS5116 3b Removing a QPM Card Removing QPM CardsFiltering and Forwarding Switching FunctionalityAddress Learning Auto-negotiation, for Fast Ethernet copper ports Status LEDsPWR ACTWww . GarrettCom . com Flow-control, Ieee 802.3x standard Auto-negotiation for 10 Mb ports, half- or full-duplex modeFiber Port Module Product Description Introduction Magnum QUAD-SERIES QUAD-PORT Modules QPMQPM-MST, 100Mb multi-mode FX-ST Quad-port Module, twist lock 100BASE-FX Single-Mode QPM-SSC 100Mbps single-mode FX-SC-type, snap-in connectorSmall-form-factor QPM-RJ45 Twisted Pair, 10/100Mb TP Quad-Port 10/100BASE-T and 100BASE-FX Combo Quad-Port Connectors 10 Blank Face Plate QPM-FPBefore Calling for Assistance Return Material Authorization RMA Procedure When Calling for AssistanceNo Problem Found Power Supply Internal -48 VDC Option B1.0 Specifications for Magnum QUAD-SERIES SwitchesShipping and Packaging Information Power Supply Internal 125 or 100VDC Option Power Supply Internal 24 VDC OptionB3.0 Applications for DC Powered Ethernet Switches B4.1 UL Requirements B4.0 InstallationB5.0 Operation Magnum QS5116-125VDC B6.0 Ordering InformationC5.0 Installation C4.0 Features and Benefits of the DUAL-SOURCE DesignC3.0 DUAL-SOURCE OPTION, Theory of Operation To the external Terminal BlockC6.0 Ordering Information C5.1 UL RequirementsExample Magnum QS5116-48VDC C7.0 Operation