AVE VSI-PRO operation manual Appendix a, Problem Solving Guide, Characters JITTER, JUMP, or Skew

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APPENDIX A

PROBLEM SOLVING GUIDE

CHARACTERS JITTER, JUMP, OR SKEW

1.Darken the gray scale of the characters.

2.The VSI-Pro requires the input video signal to be 1V P-P +/-20%, terminated @ 75ohms. If the voltage is too high or low, then the VSI has trouble syncing the text to the video. Use an amplifier such as AVE’s VDA-601 to get the proper level.

3.Poor input sync signals - too many AC coupled amplifiers in the video input signal.

4.Noisy or poor quality video source. Replace with better source.

5.Check for double termination.

6.Video level too high; VSI-Pro will clip video.

7.The text block is too close to the edge of the screen. Try repositioning the text block. Also, changing the size may help.

8.Too much light in the video picture may cause character distortion. Reposition the camera or reduce the amount of light to which the camera view is exposed. If the camera you’re using has an auto iris lens, try adjusting the iris to average and then reduce or increase the level.

NOTE ?

The VSI-Pro requires 1V P-P +/- 20 percent, terminated @ 75 ohms.

FUNNY CHARACTERS OR GARBAGE ON SCREEN

1.Power disconnected for too long and memory is lost.

2.Lightning strike, power line noise or power surge.

3.CR boards- make sure data cable is plugged in correctly.

4.Ground and Data wires are reversed. Verify correct DB-9 cable wiring.

HOW TO DO A MASTER RESET ON VSI-PRO

1.Press and hold in simultaneously the “Down”, “Up” and “Set” buttons.

2.While holding those three buttons in, press and release the “Reset” button and then release the other three buttons.

3.This will display the copyright notice.

4.Restores the VSI-Pro to all the factory default settings.

MY CUSTOMER IS CHANGING REGISTERS. WILL THE VSI-PRO THEY HAVE WORK WITH THE NEW REGIS- TER?

This is a tricky one. The VSI-Pro interfaces to over 400 different registers, and as a result, there are several versions of software needed to work with all these different systems. The probability the VSI-Pro will work with a new system is relatively high, especially if it’s Version 13 based. The chances any additional boards or boxes will work is lower, unless your customer is staying with the same manufacturer and within the same register series.

Contact AVE’s Product Support Specialists for additional help with this issue.

IF I INSTALL YOUR INTERFACE BOARD INTO A NEW REGISTER, WILL IT VOID MY CUSTOMER’S WAR- RANTY?

If you are connecting to an external RS-232 port of the register, generally it does not void the warranty. But if you

want to add the interface board inside your new cash register, we will highly recommend you to contact the manu- facturer of the cash register.

VSI-Pro VIDEO SERIAL INTERFACE

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Contents VSI-PRO JuneVSI-Pro Contents Contents Gasboy Sub-Menu Download/Upload Sub-Menu Introduction VSI / VSI+ / VSI-Pro Backward CompatibilityFeatures & Specifications FeaturesFeatures & Specifications SpecificationsConnections VSI-Pro Rear PanelPIN # Signal Name RS232 PIN # Function DirectionDTR DSRVSI-PRO VSI-Pro ConnectionsUser Front Panel Controls Front Panel ControlsChanging the Horizontal Position Programming Getting StartedMain Programming Menu Register SelectNext page Exit TCP/IP LimitationsSET Address ANY Exit SET AddressDisplay Receipt Exit DisplayModel Display Journal ExitDevice CON Sole Device Address Exit DeviceOperator Customer Combined Exit Journal Receipt Check Credit ExitLocal VSS Micros IDN Network Micros ISN Network Exit Device Printer Device Address ANY Modetap ExitTitle Display on Console ID ANY Working Mode Exit Model Working Mode ExitWoking Mode NCR Jrnl Printer NCR Rcpt Printer NCR Slip PrinterModel TK-T500 Mode Emulating Exit Device Address ExitDevice Address ANY Address Exit Next page ExitSET Term no Choices ALL, 1, 2, 3,..., 253, 254Journal Printer Receipt Printer Choices RECEIPT, CDU 2L , C.D.UBackground Grayscale Screen SetupText Grayscale Clock Sub-Menu Text Display Titler OFF ExitTitle Screen Blank Display Lines Display FormatScreen Blank Choices NONE, 6, 12, 20, 30, 60, 120, 180Line Compress Left JustificationCommunication Interface TypeRS-232 Choices RS-232, Passive TAP, RS-485Exception Reports Choices NONE, ODD, EvenChoices 7 or Exception Report OverviewPrinter or DVR Output Hard Alarm OutputON-SCREEN Flags Exception History SET Exception Output Time Stamp Exit Exception HistoryTotal Exception Total ExceptionsTime Search Time Search Setting DMS-3001 DVR-3011.3021Dest ID SCR ID Exit Choices 1 throughExample Exception no 0000.00Operator None Exit History Buffer ON/OFF Scroll Matching Exception Strings ON/OFFProgramming Note Negative ExceptionPage Less than OUT RangeGreater than Alarm Outputs Alarm noException Report Menu Output Triggered Text ExitChoices no Normally open, NC Normal closed RTSNormal State Choices 6, 12, 30, 60, 120, 180 Triggered TextDisplay Text OFF Output Text SET Triggered Exit Display TextTEST/DEMO Mode SET Triggered TextDisplay Text OFF Output Text SET Triggered Text Exit Port 1 Test Data Capture Register Demo Version ID ExitPort 1 Test Receive RX TestRX / TX Test RX /TX Test DisplayCapture to Port Capture to Memory Dump Memory Exit Capture to PortRX Baudrate Auto TX Baudrate 2400DOWNLOAD/UPLOAD Setup Demo Demo on Power UP OFF ExitVSI-PRO Version 13.00R19 03/25/2008 DOWNLOAD/UPLOAD Data CableDOWNLOAD/UPLOAD Setup Using VSI-PRO to VSI-PRO DOWNLOAD/UPLOAD Setup Using VSI-Pro to VSI-ProDownload Setup Upload Setup Update Firmware Exit Download Setup Upload Setup ExitVSI-Pro Remote Program Downloading Ver DOWNLOAD/UPLOAD Setup Using a PCSoftware Installation Click the Tab Remote and you will see the following Menu Figure P2 Remote MenuFile Menu About MenuCommunication Cable Pin Out PC / Laptop VSI-ProVSI-Pro Firmware Download Menu VSI-Pro Firmware Download UtilityFigure P6 Connect To Menu Figure P8 In-System Programming Display Problem Solving Guide Appendix aProblem Solving Guide HOW to do a Master Reset on VSI-PROAppendix a Characters JITTER, JUMP, or SkewPC-BASED Cash Register Appendix BFront Panel TXD RXD GNDOther Appendix CDVR DB-9 Pin-Out RJ-45 Pin-Out Appendix CRS-485 Network RS-485 Network Data Cable Wiring Electrical CharacteristicsPhysical Characteristics RS-232 ParametersHydra / Regcom Front Panel Hydra / Regcom Rear PanelAppendix D RS-485 NetworkerAppendix F RS-485 VnetworkerAppendix E RS-485 VnetworkerFigure Vnetworker Connection Diagram Vnetworker Software Figure Time / Date Set up Menu Remote Keyboard Vsib Installation Appendix GVsib DB-9M VSI-Pro DB-9M TXD RXD RTS CTS GNDECR Interface Cards Appendix HAppendix Tcpip 232 AdapterTcpip 232 Adapter Tcpip DB-9MHard Alarm Output Appendix JAppendix K VSI-Pro Version 13.00 Register Select MenuRegister Select Appendix KVSI-Pro Version 13.24 Register Select Menu Master Reset Appendix LLimited Warranty Appendix MLimited Warranty Appendix NNorth America