Atlantis Land A02-RAV211 manual Problems with the WAN Interface, Problems with the LAN Interface

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VoIP ROUTER ADSL

Chapter 4

Troubleshooting

If the VoIP ADSL Router is not functioning properly, you can refer first to this chapter for simple troubleshooting before contacting your service provider. This could save you time and effort but if the symptoms persist, then consult your service provider.

Problems with the WAN Interface

	Problem			Corrective Action

	Initialization of	the		Ensure that the cable is connected properly from the ADSL
	Initialization of	the		port to the wall jack. The ADSL LED on the front panel of
	PVC connection failed.			port to the wall jack. The ADSL LED on the front panel of
	PVC connection failed.			the ADSL Firewall Router should be on. Check with your
				the ADSL Firewall Router should be on. Check with your
				VPI, VCI, type of encapsulation and type of multiplexing
				settings are the same as what you collected from your
				telephone company and ISP.
				Reboot the VoIP Router ADSL. If you still have problems,
				you may need to verify these variables with the telephone
				company and/or ISP.

Problems with the LAN Interface

	Problem			Corrective Action

	Can’t ping any	station		Check the Ethernet LEDs on the front panel. The LED should
	Can’t ping any	station		be on for a port that has a station connected. If it is off, check
	on the LAN.
	on the LAN.			the cables between your VoIP ADSL Router and the station.
				the cables between your VoIP ADSL Router and the station.
				Make sure you have uninstalled any software firewall.
				Verify that the IP address and the subnet mask are consistent
				between the VoIP Router ADSL and the workstations.

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Contents VoIP Router Adsl Page Copyright CE Mark WarningImportant Note FCC WarningTable of Contents Chapter Chapter Page Introduction An Overview of the VoIP Router AdslPackage Contents VoIP Router Adsl FeaturesPage VoIP Router Adsl Application Front LEDs Rear PortsCabling Before Configuration Connecting the VoIP Router AdslConfiguring PC in Windows For Windows 95/98/MEVoIP Router Adsl For Windows NT4.0 For Windows Click OK to finish the configuration For Windows XP VoIP Router Adsl Factory Default Settings Username and PasswordConfiguring with the Web Browser Information from the ISPStatus Quick StartStatus Adsl Status Adsl Status WAN Status Adsl Status ATM Status Status LAN Status LAN Status TCP StatusStatus- PPP Status Status- Learned MAC TableRouting Table System LogQuick Start Security LogsAdsl Quick Start VoIP Quick Start ConfigurationVoIP System Firewall Virtual Server Advanced 3.1 WAN VoIP Router Adsl Static IP Settings Service Category Select UBR or CBR Dhcp ClientMAC Spoofing 3.2 LAN Device IP Address Dhcp ServerVoIP VoIP Router Adsl AuthorizationUserID Same as UserID Phone Book CallWaiting Enable/Disable the call waiting feature Call FeatureCallForwarding Advanced Telephony Settings CallReturn Enable/Disable the call return featureConfigure Caller ID info Echo Cancellation Tail Length Setting the Tail Length Ring & Tone Configuration Timeouts System Password Time ZoneFactory Setting UpgradeRestart Firewall Packet FilteringVoIP Router Adsl Bridge Filtering Intrusion DetectionBlock WAN Request Virtual Server AdvancedAdsl 3.7.2 DNSDynamic DNS 3.7.4 NAT VoIP Router Adsl RIP Default is Disabled Border Gateway Default is Enabled 3.7.5 RIPStatic Route Misc Configuration Dhcp Relay Default at Dhcp Server Dhcp Target IP Default isDiagnostic Test Igmp Proxy Default at DisabledTesting Ethernet LAN connection Testing Adsl SynchronizationTest ATM OAM Segment Loop Back Test ATM OAM End-to-End Loop BackTest Ethernet connect to ATM Test IP connect to PPPSave Config Test Internet connectionProblems with the LAN Interface Problems with the WAN InterfaceProblem Corrective Action Technical Features Appendix B Support