Asante Technologies 35516 Appendix A. Basic Troubleshooting, Problem Possible Solutions

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Appendix A. Basic Troubleshooting

In the unlikely event the switch does not operate properly, follow the troubleshooting tips below. If more help is needed, contact Asanté’s technical support at www.asante.com/support.

Problem	Possible Solutions
The Power LED is not lit.	LED will turn off during system initialization. Check
	the power connection. Plug the power cord into
	another known working AC outlet.
	The primary power supply has failed. Install the
	optional emergency power supply and have the
The Emergency Power LED is not lit.	primary power supply serviced as soon as possible.
The Emergency Power LED is not lit.	This is normal. The emergency power supply LED will
	only light if the primary power supply fails and the unit
	takes over powering the switch.
The 10/100/1000 port Link LEDs are not lit.	Check the cable connections. Make sure the
	connectors are seated correctly in each port, and that
	the correct type of cable is used in each port. See
	Chapter 2.6 Connecting to the Network for more
	information.
The GBIC Link LED is not lit.	Check the GBIC connector. Make sure the cables are
	inserted correctly, with the Transmit (Tx) connector
	on one side of the link connected to the Receive (Rx)
	connector on the other side of the link.
Cannot establish communication to another	• Make sure the Link LED for the port in use is on.
device (switch, router, workstation, etc.).	Make sure the correct cable type is used. See
	Chapter 2.6 Connecting to the Network for more
	information on cabling procedures
	• Make sure the IP address, subnet mask, and
	VLAN membership of the switch are correct
	• Make sure the switch port and the device are both
	in the same VLAN
	• Try to connect to a different port
Cannot auto-negotiate the port speed.	Make sure that auto-negotiation is supported and
	enabled on both sides of the link (in both devices).

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Contents IntraCore 35516 Series IntraCore 35516 Series Technical SupportTable of Contents Page Features IntroductionPackage Contents LEDsFront and Back Panel Descriptions GbicManagement and Configuration Console InterfaceHardware Installation and Setup Installation OverviewSafety Overview Recommended Installation ToolsInstallation into an Equipment Rack Power RequirementsEnvironmental Requirements Cooling and AirflowInstalling a Gbic Gigabit Interface ConvertersInstalling the Optional Emergency Power Supply Removing a GbicGbic Care and Handling System Information System up since 103443 Fri Feb 07Connecting Power Connecting to the Network1 10/100/1000BaseT Ports Cabling Procedures Setup Gigabit Ethernet Ports Cabling ProceduresConnecting to a Console User Access Verification Password Setting Passwords Unencrypted cleartext line passwordSpecifies an Unencrypted line password will follow Specifies a Hidden line password will followConfiguring an IP Address Setting a Default IP Gateway AddressRouterconfig-if-veth1# Restoring Factory Defaults System Boot ParametersRouterconfig# boot system flash bank1bank2 Understanding the Command Line Interface CLI User Top User Exec ModeAccess Each Command Mode Command Show ? PurposePrivileged Top Privileged Exec Mode Router enable Password Router#Command Purpose Global Configuration Mode Command Purpose Router# configure terminalCommand Exit end Ctrl-Z Purpose Interface Configuration Mode Router Configuration Mode Route-Map Configuration ModeAdvanced Features Supported within the Command Mode Command Help PurposeChecking Command Syntax Routerconfig# hostname ? Word This systems network nameRouterconfig# routed rip Invalid input detected at marker Routerconfig# route Ambiguous command. Routerconfig#Using CLI Command History Using the No and Default Forms of CommandsUsing Command-Line Editing Features and Shortcuts Routerconfig# router Command incomplete. Routerconfig#Moving Around on the Command Line Completing a Partial Command NameRouter# confTab Router# configure Keystrokes PurposeEditing Command Lines that Wrap Router# co? configure copy Router# coDeleting Entries Keystrokes Purpose Press the Delete or BackspaceRedisplaying the Current Command Line Scrolling Down a Line or a ScreenTransposing Mistyped Characters Controlling CapitalizationPasswords and Privileges Commands Enable PasswordPassword Routerconfig-line# password AsanteService Password-Encryption Managing the System and Configuration Files Setting the System ClockChanging the Password Managing the SystemEnable the System Log Displaying the Operating ConfigurationTrace Packet Routes Test Connections with Ping TestsManaging Configuration Files Configuring from the TerminalConfiguration to Nvram Routerconfig# hostname newname Newnameconfig# endCopying Configuration Files to a Network Server Configuring Snmp and Spanning Tree Configuring Snmp SupportRunning-config Startup-configConfiguring Spanning Tree Protocol STP Create or Modify Access Control for Snmp CommunityRouterconfig# duplicate-ip detect Disable the Snmp ProtocolForward Time Hello TimeMaximum Age PriorityRouterconfig# mac-address-table aging-time MAC Address TablePort Priority Port Path CostConfiguring IP Configuring IP AddressingAssign IP Addresses to Network Interfaces Class Address or Range StatusCommand Purpose Assign Multiple IP Addresses to Network InterfacesCidr Prefix Class C Equivalent Host Addresses Establish Address Resolution Configuring IP RoutingDefine a Static ARP Cache SecondaryConfiguring Static Routes Route Source Default DistanceConfiguring RIP Enable RIPAllow Unicast Updates for RIP Neighbor ip-addressCommand Purpose Route-map map-tagdeny permit sequence Specify a RIP VersionRedistribute Routing Information Set Administrative Distance Set Metrics for Redistributed RoutesGenerate a Default Route Suppress Routing Updates through an InterfaceFiltering Routing Information Adjust Timers Enable or Disable Split-horizonManage Authentication Keys Command Purpose Offset-list access-list-name in outConfiguring IP Multicast Routing Monitor and Maintain RIPConfiguring Igmp Modifying the Igmp Host-Query Message IntervalPurpose Ip igmp query-interval 1-65535 seconds Command Configuring the Router as a Statically Connected MemberChanging the Igmp Version SecondsConfiguring Dvmrp Nbr-timeout 35-8000 secondsDefault value 180 seconds Command Purpose Route-expire-time 20-4000 secondsDefault value 200 seconds Report-intervalUsing Access Lists Create a Standard Access ListCreate an Expanded Access List Destination address to match. e.gCreating an Access List with a Name Applying an Access List to an InterfaceOperator equal to Operator greater thenConfiguring Ospf Enable OspfConfigure ABR Type Command Purpose Router ospf StepConfigure Compatibility Configure Ospf Interface ParametersConfigure Ospf Network Type Configure Ospf for Non-broadcast Networks Configure Area ParametersConfigure Ospf Not So Stubby Area Nssa Command Purpose Neighbor ip-address priority numberConfigure Route Summarization between Ospf Areas Command Purpose Area area-idvirtual-link router-idhelloCreate Virtual Links Not-advertisedControl Default Metrics Configure Route Calculation TimersRefresh Timer Configuration Redistribute Routes into OspfChange the Ospf Administrative Distances Prevent Routes from being Advertised in Routing UpdatesCommand Purpose Distance ospf external distance1 inter-area Suppress Routes on an InterfaceRouter ip-address NameVrrp Configuration Virtual Router Redundancy Protocol VrrpConfiguring Icmp Router Discovery Protocol Irdp Enable Irdp ProcessingMonitoring and Maintaining the Network Change Irdp ParametersCommand Purpose Show arp interface Show access-lists access-listShow ip prefix-list prefix-list-name Show ip irdpVlan Configuration Creating or Modifying a VlanRouterconfig# interface veth2 vlan Routerconfig-if-veth2# Routerconfig# no vlan Routerconfig# exit Router# show vlanDeleting a Vlan Static Access Vlan Port Membership ModesTrunk Ieee 802.1Q Command Purpose Routerconfig# vlan dot1q tag native 3 Dot1q TunnelTrunk allowed vlan add all except Mode dot1q-tunnel Appendix A. Basic Troubleshooting Problem Possible SolutionsAppendix B. Specifications Physical CharacteristicsTechnical Support and Warranty Standards ComplianceAppendix C. FCC Compliance and Warranty Statements FCC Compliance Statement Important Safety InstructionsIntraCare Warranty Statement Page Pin Number Signal Name Appendix D. Console Port Pin OutsAppendix E. Online Warranty Registration