Asante Technologies 35160 user manual Appendix A. Troubleshooting, Problem Possible Solutions

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Appendix A. Troubleshooting

In the unlikely event the switch does not operate properly, follow the troubleshooting tips below. If more help is needed, contact Asanté’s technical support at support@asante.com.

Problem	Possible Solutions
The Power LED is not lit.	LED will turn off during system initialization. Check
	the power connection. Plug the power cord into
	another known working AC outlet.
	The primary power supply has failed. Install the
	optional emergency power supply and have the
	primary power supply serviced as soon as possible.
The Emergency Power LED is not lit.	This is normal. The emergency power supply LED will
	only light if the primary power supply fails and the unit
	takes over powering the switch.
The 10/100/1000 port Link LEDs are not lit.	Check the cable connections. Make sure the
	connectors are seated correctly in each port, and that
	the correct type of cable is used in each port. See
	Chapter 2.6 Connecting to the Network for more
	information.
The GBIC Link LED is not lit.	Check the GBIC connector. Make sure the cables are
	inserted correctly, with the Transmit (Tx) connector
	on one side of the link connected to the Receive (Rx)
	connector on the other side of the link.
Cannot establish communication to another	• Make sure the Link LED for the port in use is on.
device (switch, router, workstation, etc.).	Make sure the correct cable type is used. See
	Chapter 2.6 Connecting to the Network for more
	information on cabling procedures
	• Make sure the IP address, subnet mask, and
	VLAN membership of the switch are correct
	• Make sure the switch port and the device are both
	in the same VLAN
	• Try to connect to a different port
Cannot auto-negotiate the port speed.	Make sure that auto-negotiation is supported and
	enabled on both sides of the link (in both devices).

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Contents IntraCore 35160 Series Quick Start Guide Layer 2 Gigabit Switches User’s Manual IntraCore 35160 SeriesTable of Contents Page Features IntroductionLEDs SwitchCore CXE2010Package Contents 1 IC35160-T 2 IC35160-GManagement and Configuration Front and Back Panel DescriptionsSnmp Management Console InterfaceWeb-Based Interface Hardware Installation and Setup Installation OverviewSafety Overview Recommended Installation ToolsInstallation into an Equipment Rack Power RequirementsEnvironmental Requirements Cooling and AirflowInstalling a Gbic Gbic InterfacesInstalling the Optional Emergency Power Supply Connecting PowerRemoving a Gbic Gbic Care and HandlingConnecting to the Network 1 10/100/1000BaseT Ports Cabling ProceduresConnecting to a Console SetupGigabit Ethernet Ports Cabling Procedures Connecting Via the Web Browser Connecting Via TelnetChanging the Password IP AssignmentSimple Network Management Protocol Snmp Configuration Accessing a SubmenuLogging Exiting a SubmenuConfiguration Menu General InformationAdministration Configuration Changing System Administration InfoChanging System IP Information System IP ConfigurationPort Configuration Page Advanced Port Configuration Enabling or Disabling a PortSetting Port Class of Service Setting Port Default PrioritySetting Port Maximum Packet Length Enabling or Disabling 802.3x Flow ControlUnicast Forwarding Database Configuration Global Port ConfigurationDisplaying the Forwarding Database Setting the MAC Address Age-Out Time Security ManagementVlan Management Searching for a MAC AddressChanging Community Strings Protocol ConfigurationSnmp Configuration Enabling Authentication Traps Adding or Updating a Trap ReceiverSpanning Tree Protocol STP Configuration Deleting a Trap ReceiverEnabling and Disabling STP Spanning Tree Port ConfigurationSetting Port Priority and Path Cost Trunk Group Configuration Assigning Packets to Priority Queues QoS Priority Queue ManagementDefining the Priority List Example Setting SSH/Telnet UI Time-out User Interface ConfigurationSetting Console UI Time-out Period Enabling or Disabling SSH and Telnet Change PasswordAdding or Deleting an Access Host Enabling or Disabling the Web Server Access ControlSystem Utilities Adding or Deleting a Monitor Port Port MirroringEnabling or Disabling System Port Mirroring System Clock System ResetResetting the Switch Scheduling a System Reset System LogBootstrap Configuration Clearing the System LogTftp File Transfers Statistics Ping UtilityRmon Management Advanced ManagementSnmp and Rmon Management Duplicated IP Detection and Trap Enabling and Disabling Duplicated IP DetectionEnabling and Disabling Duplicated IP Trap Viewing a List of Duplicated IP AddressesConfiguring Port Security Enabling and Disabling Station Movement TrapConfiguring Port New Node Detection Trap Configuring Port Lock and Intruder LockPort-based Network Access Control Configuring Security Level 2 or LevelSetting the Intruder Trap Resetting Security to DefaultsPage Port Control Settings Name DescriptionSetting Timers Server Port Setting Radius ParametersRadius Server IP Vlan Management Vlan Specifications for the IntraCore 35160 SeriesOther Vlan Features of the switch Configuring Static Vlan Groups Creating a VlanAdvanced Static Vlan Configuration Configuring Vlan Port Attributes Setting the Port Vlan IDConfiguring Port Receive Frame Type Adding and Deleting VLANs from the PortSetting Port Type Displaying a Summary of Vlan GroupsResetting Vlan Configuration to Defaults IP Multicast Traffic ManagementDisplaying a Vlan Port Summary Multicast AddressesEnabling and Disabling Igmp Snooping Configuring IP Multicast Traffic ManagementIgmp Snooping Advanced Igmp Configuration Displaying a Summary of Group AddressesIP Multicast Forwarding Database Configuration Adding Ports to the Selected AddressInserting a Multicast Group Address Removing a Multicast Group AddressAccessing with a Web Browser Web-Based ManagementManagement Buttons Front Panel ButtonGenl Info General Information Button Port Config Port Configuration Button Span Tree Spanning Tree Button Snmp Button Addr Address Table ButtonVlan Group Create Vlan ConfigurationVlan Button Port Configuration Set Port TypePort Vlan ID Pvid Acceptable Frame TypeTrunking Button Security ButtonPort Ingress Filtering Tag/Untag Port Egress TypePage Snmp Protocol Snmp ManagementSnmp Management Operations Name Space Path Community Name and SecurityMIB Tree MIB Groups Supported Switching Concepts VLANsPort-Based VLANs Vlan ID and Tagged FramesSpanning Tree Protocol Port Vlan IDHow It Works Spanning Tree ParametersFull Duplex Spanning Tree Port ConfigurationFull Duplex, Flow Control, and Auto-negotiation Flow Control Auto-NegotiationAppendix A. Troubleshooting Problem Possible SolutionsPhysical Characteristics Appendix B. Features and SpecificationsSpecifications Standards Compliance Technical Support and WarrantyEnvironmental Range IntraCare Warranty Statement Appendix C. FCC Compliance and Warranty StatementsFCC Compliance Statement Important Safety Instructions Page Pin Number Signal Name Appendix D. Console Port Pin OutsAppendix E. Online Warranty Registration Appendix F. BootP Configuration Bootstrap ConfigurationImage Banks Loading Software LocallyBOOTP-TFTP Loading Software Remotely