How to Get Help
Iomega’s goal is to provide state-of-the-art support for its customers. Over time, our support options and pricing policies may change in light of evolving technology and global changes across the computer industry. This section of the manual contains information on the support options available at the time this manual was prepared. For up-to-date support information, contactIomega’s Home Page on the World Wide Web or call our automated FAX-back help system at 1-801-778-5763.
Iomega’s Home Page: http://www.iomega.com
If you have access to the Internet, Iomega’s home page offers advanced problem-solving support readily available 24 hours a day. Here’s just some of what you can do from our home page:
Download the latest IomegaWareTM software – The software that shipped with your drive may be updated over time. Choose Software Download from the Iomega Home Page to check for the most up-to-date IomegaWareTM software.
Diagnose and solve problems on-line – Use your Web browser to access individualized troubleshooting for all Iomega products. With a little information from you, the interactive troubleshooting system diagnoses your problem and guides you through a solution. It’s like having a personal support technician available 24 hours a day!
Locate Iomega manuals – You can access an electronic copy of the manual for any Iomega product in PDF format. All you need to view and print the PDF file you select is the Acrobat Reader. If you don’t already have the Acrobat Reader installed on your system, you can download it from Adobe’s Web site: http://www.adobe.com.
Access on-line help pages – You can find help pages with answers to common questions (FAQs), troubleshooting or basic “how to” information. The help pages are in HTML format and can be viewed and browsed directly within your Web browser.
Automated Voice Technical Support: 1-800-879-7660*
This free, 24 hour support option allows you to use a touch-tone phone to quickly and easily access pre-recorded solutions to common problems. Just dial 1-800-879-7660* and the automated voice technical support system will guide you through a series of questions to an easy-to-follow solution.
*1-800-879-7660 is available in the U.S. and Canada only.
