Iomega 03798300 owner manual Troubleshooting

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If you are unable to disable BIOS support for the Zip® drive in the CMOS setup and the Zip Internal drive does not appear on the system, the computer may have an incompatible BIOS that does not correctly understand removable internal drives. You may be able to solve the problem by obtaining an updated BIOS from the computer manufacturer. If an updated BIOS is not available, it may be possible to install the Zip Internal drive using an add-on IDE card.

(f)If the computer’s operating system is Windows 95/98, make sure the system is running in 32-bit mode (Protected mode). To check whether the system is running in 32-bit mode, right mouse click on My Computer and select “Properties.” Click the “Performance” tab and check that “File System” and “Virtual Memory” are listed as 32-bit. If the mode is 16-bit, refer to the Windows 95/98 documentation for instructions on improving the system performance to 32-bit.

(g)Some IDE hard drives do not work properly unless they are in a certain position on the IDE cable. You may need to reverse the position of the master drive, such as a CD drive, and the Zip® Internal (slave) drive on the cable for the drives to work properly.

(h)If the computer still does not recognize the Zip® Internal drive, it may be that the existing IDE master drive does not allow access to a slave drive on the same cable. If the Zip Internal drive is currently on the primary IDE channel, try installing it on the secondary IDE channel or rearrange devices to make the Zip drive a master drive.

Computer does not recognize a slave drive connected to the same IDE connection with a Zip® Internal master drive.

(a)Make sure PIN 1 is properly connected on all IDE interface connections. The stripe on the interface cable should align with PIN 1 on each connection. If the cable does not have a keyed connector, make sure the connector is not shifted by a pair of pins.

(b)Make sure the slave drive is correctly jumpered as a slave. Refer to the documentation that accompanied the slave drive for configuration information (often this information is on the drive case). If you cannot locate the documentation, contact the manufacturer of the drive.

(c)Some IDE hard drives do not work properly unless they are in a certain position on the IDE cable. You may need to reverse the position of the slave drive and the Zip internal (master) drive on the cable for the slave drive to work properly.

Troubleshooting

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Contents Internal Atapi Drive Table of Contents Welcome to Zip Drive Unpack the Zip Internal Atapi drive Check system requirementsInternal Atapi drive for future reference Disconnect the computer power cordWatch the instructional video Write down the serial number of your ZipIdentifying the computer’s IDE configuration Follow these instructions if you were unable to Identify your computer’s IDE configurationLocate the IDE channels using the CD drive 1b Locate the IDE channels using the computer’s hard drive1c Possible IDE channel locations If the hard drive is the only IDE device connected Determining your computer’s configurationInstallation Guide Panel cover Check the jumper setting on the Zip driveGuide Slide the Zip drive into the drive bay Remove the IDE Interface cable that isCurrently connected to your CD drive Verify that the jumper on your CD drive is set to Master Connect an internal computer power supply Cable to the Zip driveSecure drive in drive bay Guide Locate a vacant 31/2 or 51/4 drive bay Change the jumper setting to Master2a3 1/2 drive bays only May require side railsPIN Locate the data cable that comes packagedWith the Zip drive. Find the colored stripe or Print on one side of the data cable showingZip drive Internal drive. M Cable to your Zip driveGuide Software If the Iomega software setup program doesCD drive Not start automatically, follow these stepsWindows 95/98 Users Additional instructions for your systemHow to Install Without a CD Drive Create Install Floppy DiskettesDownload Software from the Iomega Web Site Installation Guide Inserting Zip Disks Operating Your Zip DriveDisk Eject in Case of Power Loss Ejecting Zip DisksDrive Sleep Compatibility with 100MB Zip Disks Zip Tips Iomega Tools Step Backup/RestoreRecordIt Software Copy MachineDrive Shortcuts For information on how to use IomegaWare softwareCopying Zip Disks Backing Up with Zip DisksInstalling Applications to Zip Disks Formatting Zip DisksFormatting Zip Disks under Windows 95/98 or NT Read/Write Protecting Zip Disks Setting Zip Disk Protection under Windows 95/98 and NTHow IDE Works What is IDE?What is ATAPI? Jumper SettingsMaster Drive Possible System IDE/ATAPI ConfigurationsBIOS/CMOS Support Slave DriveGreen activity light on the Zip drive does not turn on TroubleshootingTroubleshooting Installing the Zip drive changes other drive letters Data transfer problems or drive operation is erraticWindows 95/98 Users Troubleshooting You want to use Windows 95/98 DOS mode with your Zip drive Automated Voice Technical Support How to Get HelpOne-on-One Iomega Technical Support Automated FAX-back Help 801 778-5763 U.S. & CanadaInternational Support Numbers Limited Warranty InformationReturn or Repair Product InformationCE European Community Regulatory InformationModel Number Z250ATAPI FCC United States Canadian VerificationVisit our web site
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