Multitech MT5600BAV.90, MT5600BAV.92, MT5600BLV.90 manual Contents

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	Contents
Chapter 7 - Troubleshooting	41
None of the Indicators Light	41
The Modem Does Not Respond to Commands	42
The Modem Cannot Connect When Dialing	43
The Modem Disconnects While Online	44
The Modem Cannot Connect When Answering	45
File Transfer Is Slower Than It Should Be	45
Data Is Being Lost	45
There Are Garbage Characters on the Monitor	46
The Modem Doesn’t Work with Caller ID	46
Fax and Data Software Can’t Run at the Same Time	46
Appendix A: Regulatory Compliance	47
FCC Part 68 Telecom	47
Fax Branding Statement	48
Canadian Limitations Notice	48
EMC, Safety, and R&TTE Directive Compliance	49
International Modem Restrictions	49
New Zealand Telecom Warning Notice	49
South African Notice	50
Appendix B - Technical Specifications	51
Appendix C - Warranty, Service, and Technical Support	53
Multi-Tech Systems, Inc. Warranty & Repairs Policies	53
Online Warranty Registration	54
Service	54
Replacement Parts	55
Technical Support	56
Internet Sites	56
Appendix D - Upgrading the Firmware	57
Introduction	57
Upgrade Overview	57
Step 1: Identify the Modem Firmware	57
Step 2: Identify the Current Firmware Version	58
Step 3: Download the Upgrade File	58
Step 4: Extract the Upgrade Files	58
Step 5: Clear Your Stored Paramenters	59
Step 6: Upgrade the Modem’s Firmware	59
Step 7: Restore Your Parameters	59
Appendix E - Installing a Modem Under Linux	60
Introduction	60
Standard Linux Serial Port Definitions	60
Installation	60
Setup	60
Appendix F - Pin Descriptions	62
RS-232 Pin Descriptions	62
RS-232 Cable Pinouts	63
Leased Line Pinouts	64
Index	65

MT5600BA/BL Series User Guide

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Contents MT5600BA/BL Series MT5600BA-V.92 MT5600BA-V.90 MT5600BL-V.90Revision Date Description Table of Contents Contents Features Description and FeaturesProduct Description Safety Warnings Installation Connect the Modem to Your SystemConnect the Phone to the Modem Optional Install the Modem Driver Removing an Old Modem DriverCountry Code Configuration MT5600BA-V.92 OnlyInstall Phone Tools Modem Configuration Using the Front PanelLED Indicators Option Selection Liquid Crystal Display LCDMenu Structure Menu Overview TwigsStatus Trunk Basic Options Trunk From previous Advanced Options Trunk Advanced Options Trunk Remote Configuration Options Trunk Diagnostic Options TrunkPhone Number Memory Options Trunk Caller ID Options TrunkMenu Options StatusBasic Options Using the Front Panel Advanced Options Using the Front Panel Diagnostic Options Remote Configuration OptionsPhone Number Memory Options Caller ID Options Two-Wire Setup Leased-Line OperationFour-Wire Setup Dial Backup and Leased-Line Restoral Dial Backup and Leased Line Restoral SetupLeased Line Operation Remote Configuration Changing the Remote Escape Character Setup Procedures Callback SecurityAssigning Callback Passwords Front Panel MethodAssigning Callback Phone Numbers Calling Procedure Callback Security Commands Callback Enable/DisableCallback Assignments Form Troubleshooting None of the Indicators LightModem Does Not Respond to Commands Modem Cannot Connect When Dialing Modem Disconnects While Online File Transfer Is Slower Than It Should Be Modem Cannot Connect When AnsweringData Is Being Lost Modem Doesn’t Work with Caller ID There Are Garbage Characters on the MonitorFax and Data Software Can’t Run at the Same Time Appendix a Regulatory Compliance FCC Part 68 TelecomFax Branding Statement Canadian Limitations NoticeInternational Modem Restrictions EMC, Safety, and R&TTE Directive ComplianceNew Zealand Telecom Warning Notice South African Notice Appendix B Technical Specifications Modem CompatibilityTransmission Level Appendix C Warranty, Service, Technical Support Multi-Tech Systems, Inc. Warranty & Repairs PoliciesOnline Warranty Registration Service Repair Procedures for International DistributorsReplacement Parts International Customers outside U.S.A. and CanadaTechnical Support Internet SitesUpgrade Overview Appendix D Upgrading the FirmwareIntroduction Identify the Modem FirmwareExtract the Upgrade Files Download the Upgrade FileIdentify the Current Firmware Version Restore Your Parameters Upgrade the Modem’s FirmwareClear Your Stored Paramenters Appendix E Installing a Modem Under Linux Using the Modem to Call the Internet Appendix F Pin Descriptions RS-232 Pin DescriptionsRS-232 Cable Pinouts RDLLeased Line Pinouts Fig. F-3. Macintosh cableIndex Index