Multitech MT5600BLV.90, MT5600BAV.92, MT5600BAV.90 Appendix C Warranty, Service, Technical Support

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Appendix C - Warranty, Service, and Technical Support

Appendix C - Warranty, Service, and

Technical Support

Multi-Tech Systems, Inc. Warranty & Repairs Policies

Warranty

Multi-Tech Systems, Inc., (hereafter “MTS”) warrants that its products will be free from defects in material or workmanship for a period of two, five, or ten years (depending on model) from date of purchase, or if proof of purchase is not provided, two, five, or ten years (depending on model) from date of shipment.

MTS MAKES NO OTHER WARRANTY, EXPRESS OR IMPLIED, AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED.

This warranty does not apply to any products which have been damaged by lightning storms, water, or power surges or which have been neglected, altered, abused, used for a purpose other than the one for which they were manufactured, repaired by Customer or any party without MTS’s written authorization, or used in any manner inconsistent with MTS’s instructions.

MTS’s entire obligation under this warranty shall be limited (at MTS’s option) to repair or replacement of any products which prove to be defective within the warranty period or, at MTS’s option, issuance of a refund of the purchase price. Defective products must be returned by Customer to MTS’s factory – transportation prepaid.

MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES, AND UNDER NO CIRCUMSTANCES WILL ITS LIABILITY EXCEED THE PRICE FOR DEFECTIVE PRODUCTS.

Repair Procedures for U.S. and Canadian Customers

In the event that service is required, products may be shipped, freight prepaid, to our Mounds View, Minnesota factory:

Multi-Tech Systems, Inc.

2205 Woodale Drive Mounds View, MN 55112

Attn: Repairs, Serial # __________

A Returned Materials Authorization (RMA) is not required. Return shipping charges (surface) will be paid by MTS.

Please include, inside the shipping box, a description of the problem, a return shipping address (must have a street address, not P.O. Box), your telephone number, and, if the product is out of warranty, a check or purchase order for repair charges.

For out of warranty repair charges, go to www.multitech.com/documents/warranties.

Extended two-year overnight replacement service agreements are available for selected products. Please call MTS at (888) 288-5470, extension 5308 or visit our Web site at:

http://www.multitech.com/programs/orc/ for details on rates and coverages.

Please direct your questions regarding technical matters, product configuration, verification that the product is defective, etc. to our Technical Support department at (800) 972-2439, or email tsupport@multitech.com. Please direct your questions regarding repair expediting, receiving, shipping, billing, etc. to our Repair Accounting department at (800) 328-9717 or (763) 717-5631, or email mtsrepair@multitech.com.

Repairs for damages caused by lightning storms, power surges, incorrect installation, physical abuse, or user caused damages are billed on a time-plus-materials basis.

MT5600BA/BL Series User Guide

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Contents MT5600BA-V.92 MT5600BA-V.90 MT5600BL-V.90 MT5600BA/BL SeriesRevision Date Description Table of Contents Contents Product Description Description and FeaturesFeatures Safety Warnings Connect the Modem to Your System InstallationConnect the Phone to the Modem Optional Removing an Old Modem Driver Install the Modem DriverMT5600BA-V.92 Only Country Code ConfigurationInstall Phone Tools LED Indicators Using the Front PanelModem Configuration Menu Structure Liquid Crystal Display LCDOption Selection Twigs Menu OverviewStatus Trunk Basic Options Trunk From previous Advanced Options Trunk Advanced Options Trunk Diagnostic Options Trunk Remote Configuration Options TrunkCaller ID Options Trunk Phone Number Memory Options TrunkStatus Menu OptionsBasic Options Using the Front Panel Advanced Options Using the Front Panel Phone Number Memory Options Remote Configuration OptionsDiagnostic Options Caller ID Options Leased-Line Operation Two-Wire SetupFour-Wire Setup Dial Backup and Leased Line Restoral Setup Dial Backup and Leased-Line RestoralLeased Line Operation Remote Configuration Changing the Remote Escape Character Callback Security Setup ProceduresFront Panel Method Assigning Callback PasswordsAssigning Callback Phone Numbers Calling Procedure Callback Enable/Disable Callback Security CommandsCallback Assignments Form None of the Indicators Light TroubleshootingModem Does Not Respond to Commands Modem Cannot Connect When Dialing Modem Disconnects While Online Data Is Being Lost Modem Cannot Connect When AnsweringFile Transfer Is Slower Than It Should Be Fax and Data Software Can’t Run at the Same Time There Are Garbage Characters on the MonitorModem Doesn’t Work with Caller ID FCC Part 68 Telecom Appendix a Regulatory ComplianceCanadian Limitations Notice Fax Branding StatementNew Zealand Telecom Warning Notice EMC, Safety, and R&TTE Directive ComplianceInternational Modem Restrictions South African Notice Modem Compatibility Appendix B Technical SpecificationsTransmission Level Multi-Tech Systems, Inc. Warranty & Repairs Policies Appendix C Warranty, Service, Technical SupportRepair Procedures for International Distributors Online Warranty Registration ServiceInternational Customers outside U.S.A. and Canada Replacement PartsInternet Sites Technical SupportAppendix D Upgrading the Firmware Upgrade OverviewIntroduction Identify the Modem FirmwareIdentify the Current Firmware Version Download the Upgrade FileExtract the Upgrade Files Clear Your Stored Paramenters Upgrade the Modem’s FirmwareRestore Your Parameters Appendix E Installing a Modem Under Linux Using the Modem to Call the Internet RS-232 Pin Descriptions Appendix F Pin DescriptionsRDL RS-232 Cable PinoutsFig. F-3. Macintosh cable Leased Line PinoutsIndex Index
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