Multitech MT5600BAV.92 manual Appendix D Upgrading the Firmware, Introduction, Upgrade Overview

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Appendix D - Upgrading the Firmware

Appendix D - Upgrading the Firmware

Introduction

Your modem is controlled by semi-permanent software, called firmware, which is stored in flash memory. Firmware is nonvolatile; that is, it remains stored in memory when the modem is turned off. However, it can be changed by either the manufacturer or the user as bugs are fixed or new features are added.

Since the firmware in your modem is stored in flash memory, you can upgrade it yourself in a few minutes by using the following procedures.

Upgrade Overview

The upgrade procedure consists of the following steps, which are described in greater detail in the following sections.

1.Identify the model number and firmware version of your modem.

2.Identify the current version of the firmware at the Multi-Tech Web site. If your modem already has the current firmware, there is no need to update it.

3.Download the upgrade file for your modem.

4.Extract the firmware .HEX file and the appropriate flash upgrade program from the file you downloaded.

5.Document and clear your stored parameters.

6.Upgrade the modem’s firmware using the .HEX file and the flash upgrade program.

7.Restore your parameters.

Step 1: Identify the Modem Firmware

You must know the model number and firmware version of your Multi-Tech modem to know whether or not you should update it.

1.Run your favorite terminal program. If you are using Windows, you can use HyperTerminal.

2.In the program’s terminal window, type AT&F. Even if you cannot see the AT&F command on your screen, be sure to type it completely, and then press ENTER. If the modem does not respond with OK, repeat the AT&F command.

3.Now type ATI3, press ENTER, and record your results. The firmware version should appear first in the response, which should look similar to the following:

ACF3_V1.702a_V90_P21_FSH

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Contents MT5600BA-V.92 MT5600BA-V.90 MT5600BL-V.90 MT5600BA/BL SeriesRevision Date Description Table of Contents Contents Description and Features FeaturesProduct Description Safety Warnings Connect the Modem to Your System InstallationConnect the Phone to the Modem Optional Removing an Old Modem Driver Install the Modem DriverMT5600BA-V.92 Only Country Code ConfigurationInstall Phone Tools Using the Front Panel Modem ConfigurationLED Indicators Liquid Crystal Display LCD Option SelectionMenu Structure Twigs Menu OverviewStatus Trunk Basic Options Trunk From previous Advanced Options Trunk Advanced Options Trunk Diagnostic Options Trunk Remote Configuration Options TrunkCaller ID Options Trunk Phone Number Memory Options TrunkStatus Menu OptionsBasic Options Using the Front Panel Advanced Options Using the Front Panel Remote Configuration Options Diagnostic OptionsPhone Number Memory Options Caller ID Options Leased-Line Operation Two-Wire SetupFour-Wire Setup Dial Backup and Leased Line Restoral Setup Dial Backup and Leased-Line RestoralLeased Line Operation Remote Configuration Changing the Remote Escape Character Callback Security Setup ProceduresFront Panel Method Assigning Callback PasswordsAssigning Callback Phone Numbers Calling Procedure Callback Enable/Disable Callback Security CommandsCallback Assignments Form None of the Indicators Light TroubleshootingModem Does Not Respond to Commands Modem Cannot Connect When Dialing Modem Disconnects While Online Modem Cannot Connect When Answering File Transfer Is Slower Than It Should BeData Is Being Lost There Are Garbage Characters on the Monitor Modem Doesn’t Work with Caller IDFax and Data Software Can’t Run at the Same Time FCC Part 68 Telecom Appendix a Regulatory ComplianceCanadian Limitations Notice Fax Branding StatementEMC, Safety, and R&TTE Directive Compliance International Modem RestrictionsNew Zealand Telecom Warning Notice South African Notice Modem Compatibility Appendix B Technical SpecificationsTransmission Level Multi-Tech Systems, Inc. Warranty & Repairs Policies Appendix C Warranty, Service, Technical SupportRepair Procedures for International Distributors Online Warranty Registration ServiceInternational Customers outside U.S.A. and Canada Replacement PartsInternet Sites Technical SupportAppendix D Upgrading the Firmware Upgrade OverviewIntroduction Identify the Modem FirmwareDownload the Upgrade File Extract the Upgrade FilesIdentify the Current Firmware Version Upgrade the Modem’s Firmware Restore Your ParametersClear Your Stored Paramenters Appendix E Installing a Modem Under Linux Using the Modem to Call the Internet RS-232 Pin Descriptions Appendix F Pin DescriptionsRDL RS-232 Cable PinoutsFig. F-3. Macintosh cable Leased Line PinoutsIndex Index