Multitech MT5600BAV.92, MT5600BAV.90, MT5600BLV.90 manual Online Warranty Registration Service

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Appendix C - Warranty, Service, and Technical Support

Repair Procedures for International Customers (Outside U.S.A. and Canada)

Your original point of purchase Reseller may offer the quickest and most economical repair option for your Multi-Tech product. You may also contact any Multi-Tech sales office for information about the nearest distributor or other repair service for your Multi-Tech product.

http://www.multitech.com/COMPANY/offices/DEFAULT.ASP

In the event that factory service is required, products may be shipped, freight prepaid to our Mounds View, Minnesota factory. Recommended international shipment methods are via Federal Express, UPS or DHL courier services, or by airmail parcel post; shipments made by any other method will be refused. A Returned Materials Authorization (RMA) is required for products shipped from outside the U.S.A. and Canada. Please contact us for return authorization and shipping instructions on any International shipments to the U.S.A. Please include, inside the shipping box, a description of the problem, a return shipping address (must have street address, not P.O. Box), your telephone number, and if the product is out of warranty, a check drawn on a U.S. bank or your company’s purchase order for repair charges. Repaired units shall be shipped freight collect, unless other arrangements are made in advance.

Please direct your questions regarding technical matters, product configuration, verification that the product is defective, etc., to our Technical Support department nearest you or email tsupport@multitech.com. When calling the U.S., please direct your questions regarding repair expediting, receiving, shipping, billing, etc., to our Repair Accounting department at

+(763) 717-5631 in the U.S.A., or email mtsrepair@multitech.com.

Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or user-caused damages are billed on a time-plus-materials basis.

Repair Procedures for International Distributors

Procedures for International Distributors of Multi-Tech products are on the distributor Web site.

http://www.multitech.com/PARTNERS/login/

Copyright ã Multi-Tech Systems, Inc. 2001 10-Sep-01

Online Warranty Registration

If you have access to the World Wide Web, you can register your Multi-Tech product online at http:// www.multitech.com/register/.

Service

U.S. and Canadian Customers

In the event that service is required, products may be shipped, freight prepaid, to our Mounds View, Minneso- ta, factory:

Multi-Tech Systems, Inc.

2205 Woodale Drive

Mounds View, MN 55112

Attn: Repairs, Serial #______

MT5600BA/BL Series User Guide

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Contents MT5600BA/BL Series MT5600BA-V.92 MT5600BA-V.90 MT5600BL-V.90Revision Date Description Table of Contents Contents Description and Features FeaturesProduct Description Safety Warnings Installation Connect the Modem to Your SystemConnect the Phone to the Modem Optional Install the Modem Driver Removing an Old Modem DriverCountry Code Configuration MT5600BA-V.92 OnlyInstall Phone Tools Using the Front Panel Modem ConfigurationLED Indicators Liquid Crystal Display LCD Option SelectionMenu Structure Menu Overview TwigsStatus Trunk Basic Options Trunk From previous Advanced Options Trunk Advanced Options Trunk Remote Configuration Options Trunk Diagnostic Options TrunkPhone Number Memory Options Trunk Caller ID Options TrunkMenu Options StatusBasic Options Using the Front Panel Advanced Options Using the Front Panel Remote Configuration Options Diagnostic OptionsPhone Number Memory Options Caller ID Options Two-Wire Setup Leased-Line OperationFour-Wire Setup Dial Backup and Leased-Line Restoral Dial Backup and Leased Line Restoral SetupLeased Line Operation Remote Configuration Changing the Remote Escape Character Setup Procedures Callback SecurityAssigning Callback Passwords Front Panel MethodAssigning Callback Phone Numbers Calling Procedure Callback Security Commands Callback Enable/DisableCallback Assignments Form Troubleshooting None of the Indicators LightModem Does Not Respond to Commands Modem Cannot Connect When Dialing Modem Disconnects While Online Modem Cannot Connect When Answering File Transfer Is Slower Than It Should BeData Is Being Lost There Are Garbage Characters on the Monitor Modem Doesn’t Work with Caller IDFax and Data Software Can’t Run at the Same Time Appendix a Regulatory Compliance FCC Part 68 TelecomFax Branding Statement Canadian Limitations NoticeEMC, Safety, and R&TTE Directive Compliance International Modem RestrictionsNew Zealand Telecom Warning Notice South African Notice Appendix B Technical Specifications Modem CompatibilityTransmission Level Appendix C Warranty, Service, Technical Support Multi-Tech Systems, Inc. Warranty & Repairs PoliciesOnline Warranty Registration Service Repair Procedures for International DistributorsReplacement Parts International Customers outside U.S.A. and CanadaTechnical Support Internet SitesIntroduction Upgrade OverviewAppendix D Upgrading the Firmware Identify the Modem FirmwareDownload the Upgrade File Extract the Upgrade FilesIdentify the Current Firmware Version Upgrade the Modem’s Firmware Restore Your ParametersClear Your Stored Paramenters Appendix E Installing a Modem Under Linux Using the Modem to Call the Internet Appendix F Pin Descriptions RS-232 Pin DescriptionsRS-232 Cable Pinouts RDLLeased Line Pinouts Fig. F-3. Macintosh cableIndex Index
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