Troubleshooting
Before Calling Service
Check | Action |
Unit Does Not Operate
Does the display light? (No)
Does the Energy Saver key flash (or light) and displays are turned OFF? (See page
20)
(No)
Does any of the U## codes and messages appear on the display?
(U01, U07, U13, U14, U16, U20 and U21) (See page 48)
(No)
Does the add paper indicator and message appear on the display? (J)∗
(No)
Does the paper misfeed indicator and message appear on the display? (I)
(No)
Check if the Power Switch is turned On and if the power cord is connected to the outlet.
(Yes)
Press Energy Saver key on the control panel.
(Yes)
Perform actions in accordance with each message.
(Yes)
Add paper. (See page 38)
(Yes)
Remove the misfed paper. (See page 41)
(Yes)
Does
Turn the copier Off, then On. If the error code does not clear, call for service.
(Yes)
When the Add Toner Warning Indicator begins to flash∗ or is lit, replace the toner bottle with a new one. After this warning is activated, machine operation will begin with the Toner Charging Mode (approximately 3 minutes to complete) each time the power switch is turned Off then On or if the Front/Right Cover is opened and then closed.
Note: ∗ When the warning indicator starts flashing, a
Machine operation and displays are as follows:
1.When turning the power switch to On or opening and then closing the Front/Right Cover, the machine starts to
PLEASE WAIT...
46