3Com CS/2500 manual Country Telephone Number Hong Kong 852 2537 44 1442 408 727

Page 105

Support from Your Network Supplier

D-3

3ComFacts Automated	3Com Corporation’s interactive fax service, 3ComFacts, provides data
Fax Service	sheets, technical articles, diagrams, and troubleshooting instructions on
	3Com products 24 hours a day, seven days a week.
	Call 3ComFacts using your touch-tone telephone. International access
	numbers are:
	Country	Telephone Number

	Hong Kong	(852) 2537 5610
	U.K.	(44) (1442) 278279
	U.S.	(1) (408) 727 7021

Local access numbers are available within the following countries:

Country	Telephone Number

Australia	800 123853
Belgium	0800 71279
Denmark	800 17319
Finland	98 001 4444
France	05 90 81 58
Germany	0130 8180 63
Italy	1678 99085

Country	Telephone Number

Netherlands	06 0228049
Norway	800 11062
Portugal	0505 442607
Russia (Moscow	956 0815
only)
Spain	900 964445
Sweden	020 792954
U.K.	0800 626403

Support from Your If additional assistance is required, contact your network supplier. Many

Network Supplier suppliers are authorized 3Com service partners who are qualified to provide a variety of services, including network planning, installation, hardware maintenance, application training, and support services.

When you contact your network supplier for assistance, have the following information ready:

■Diagnostic error messages

■A list of system hardware and software, including revision levels

■Details about recent configuration changes, if applicable

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Contents CS/2500 Series 3Com Corporation 5400 Bayfront Plaza Santa Clara, California Iii Page Contents Installation Maintenance and Upgrades PIN Assignments Technical Support Page Figures Tables Introduction About this GuideAudience ConventionsThis Typeface Italics Italics are used to denote new terms or emphasis About this Guide Features FeaturesOverview Ten standard RS-232-D electrical interfacesSoftware CompatibilitySW/2500, can be used only with the CS/2500 and CS/2600 Panel, see Back Panel on ChassisHardware Interrupt Front Panel Its +5 V DC output Power supply module and three types of connectors Back PanelCS/2500 and CS/2600 back panel, shown in -5, contains Overview Back Panel Overview Specifications Optional RackMount Kit VAC Installation Do the following before beginning the installationPreparation Installation Install brackets Cabling the Server To the NetworkTurning on the server All ports are set to terminal SETDefault -TERM DeVice = Installation End to the transceiver Slide-lock connection on the serverInstall brackets AC power source must meet the requirements outlined ConfigurationConfiguration, and Appendix C, Monitor Utility ModifyingInstallation Startup Guide or software release notes Diskette Booting fromRbcs files DisketteStartup 3Com Corporation CS/2000 Series Monitor Reading...OK Insert copy and hit return to continue Parameter changes Normal Startup Boot ProblemsMessages Shutting DownShutting Down Startup Configuration EnteringFirmware Monitor Configuration Procedure ChangingFollowing menu is displayed SLP Changing the Configuration Configuration Changing the Configuration SLP, and Trivial File Transfer Protocol Tftp Used with 3Com Network Control Servers NCSs Com no longerNext section Tftp Type B Change IP/TFTP Parameters menu appearsConfiguration Bootp Emulating a CS/2000 or CS/2100Software and to operate in mixed environments Changing Port Configuration Changing Port Configuration Configuration Maintenance Maintenance and Upgrades3Com recommends the following procedures for preventive MaintenanceMaintenance and Upgrades Maintenance Reinstall the fuseholder cartridge in the receptacle Upgrade procedures require you to remove the server cover UpgradesRemoving the Server Cover Rear Grasp both sides of the cover and carefully lift it off8-F Pull taut to expose screw Voltages. There are no user-serviceable parts inside Upgrades Remove Connector from Each pin must be inserted properly into its socket Replace the cover, as described in the next section EPROM. Each pin must be inserted properly into its socketUpgrades Maintenance and Upgrades Troubleshooting Troubleshooting Operating Problems Troubleshooting Memory Dump ProceduresEnter the density of the dump diskettes Return to use the default density 2mb Troubleshooting PIN Assignments Figure A-1 Serial Connector Pin NumberingTXD DTE Transceiver DO-S Slct Startup Messages Appendix B Startup Messages Monitor Utility You can access the monitor in either of the following waysSet the Auto-reboot parameter to Boot monitor Continuous Self-Test and Initial Boot Source parametersNonfunctional -2 on page 1-4. The switch is recessed into a round hole to Memory dumps, refer to Memory Dump Procedures onBecome nonfunctional, enter the following command Dump Procedures onSyntax BT Using this menu, refer to , Configuration Procedures onFilename and address parameters specify the name From memory locationDescription Repeats the previous command 3Com Bulletin Board Service 3ComBBS ServicesTechnical Support On-line TechnicalPress Return to see the ThreeComForum main menu Country Telephone Number Hong Kong 852 2537 44 1442 408 727 Appendix D Technical Support Returning Products For RepairSender’s expense To obtain an RMA number, call or fax 10/25/95 Numerics IndexCover Index Index Index Index Limited Warranty Bayfront Plaza Santa Clara, CA 408 764-5000 1/1/94