3Com CS/2500 manual Enter the density of the dump diskettes

Page 86

6-6 CHAPTER 6: TROUBLESHOOTING

Dumping Memory to a

To write a memory dump to a TFTP host, you must set the boot protocol

TFTP Host

to TFTP, and the TFTP Upload Path parameter in the firmware

 

configuration must indicate where the dump should be written onto the

 

host. Refer to your TFTP server documentation to determine the

 

appropriate directory. For information about the TFTP Upload Path

 

parameter, refer to Table 4-3 on page 4-11.

Dumping Memory to

You can dump memory to the communications server’s diskette drive

Diskettes

only if the Auto-Reboot option has been disabled before the crash, and if

 

the reset switch on the server’s front panel has not been pressed. Use the

 

Firmware Configuration Utility to set the Auto-Reboot parameter to

 

“Boot monitor,” as described in Chapter 4, “Configuration.” If this

 

parameter is set to “Reboot only,” the communications server reboots

 

automatically after a failure, overwriting RAM. If it is set to “Upload

 

then reboot” the communications server does not allow a memory dump

 

to be written to a diskette.

 

To write a memory dump to the CS/2600 diskette, you need four or

 

more high-density (2 MB) 3.5-inch diskettes (1.44 MB formatted). You

 

do not need to format the diskettes. The du command automatically

 

performs this step.

 

The memory dump procedure reinitializes the monitor and saves the

 

contents of memory. To write the memory contents to diskette, follow

 

these steps:

 

1 Enter monitor mode, as explained in “Entering the Firmware Monitor”

 

on page 4-1.

 

In some instances, a crash may leave the disk drive unusable because

 

some monitor parameters were overwritten. In this case, the server may

 

respond with an error message. To recover, enter the soft reset

 

command:

 

k

 

2 From the console, enter the dump command:

 

du

 

The server prompts you with the following:

 

Enter the density of the dump diskettes

 

Escape to abort the dump

Image 86
Contents CS/2500 Series 3Com Corporation 5400 Bayfront Plaza Santa Clara, California Iii Page Contents Installation Maintenance and Upgrades PIN Assignments Technical Support Page Figures Tables Audience About this GuideIntroduction ConventionsThis Typeface Italics Italics are used to denote new terms or emphasis About this Guide Overview FeaturesFeatures Ten standard RS-232-D electrical interfacesSW/2500, can be used only with the CS/2500 and CS/2600 SoftwareCompatibility Chassis Panel, see Back Panel onHardware Interrupt Front Panel Its +5 V DC output CS/2500 and CS/2600 back panel, shown in -5, contains Power supply module and three types of connectorsBack Panel Overview Back Panel Overview Mount Kit SpecificationsOptional Rack VAC Preparation InstallationDo the following before beginning the installation Installation Install brackets Turning on the server Cabling the ServerTo the Network All ports are set to terminal SETDefault -TERM DeVice = Installation Slide-lock connection on the server End to the transceiverInstall brackets Configuration, and Appendix C, Monitor Utility ConfigurationAC power source must meet the requirements outlined ModifyingInstallation Startup Guide or software release notes Rbcs files Booting fromDiskette DisketteStartup 3Com Corporation CS/2000 Series Monitor Reading...OK Insert copy and hit return to continue Parameter changes Messages Boot ProblemsNormal Startup Shutting DownShutting Down Startup Firmware Monitor ConfigurationEntering Configuration Following menu is displayed ProcedureChanging SLP Changing the Configuration Configuration Changing the Configuration Next section SLP, and Trivial File Transfer Protocol TftpUsed with 3Com Network Control Servers NCSs Com no longer Type B Change IP/TFTP Parameters menu appears TftpConfiguration Bootp Software and to operate in mixed environments Emulating aCS/2000 or CS/2100 Changing Port Configuration Changing Port Configuration Configuration 3Com recommends the following procedures for preventive Maintenance and UpgradesMaintenance MaintenanceMaintenance and Upgrades Maintenance Reinstall the fuseholder cartridge in the receptacle Upgrades Upgrade procedures require you to remove the server coverRemoving the Server Cover Grasp both sides of the cover and carefully lift it off Rear8-F Pull taut to expose screw Voltages. There are no user-serviceable parts inside Upgrades Remove Connector from Each pin must be inserted properly into its socket EPROM. Each pin must be inserted properly into its socket Replace the cover, as described in the next sectionUpgrades Maintenance and Upgrades Troubleshooting Troubleshooting Operating Problems Troubleshooting Procedures Memory DumpEnter the density of the dump diskettes Return to use the default density 2mb Troubleshooting Figure A-1 Serial Connector Pin Numbering PIN AssignmentsTXD DTE Transceiver DO-S Slct Startup Messages Appendix B Startup Messages You can access the monitor in either of the following ways Monitor UtilityNonfunctional Set the Auto-reboot parameter to Boot monitorContinuous Self-Test and Initial Boot Source parameters Become nonfunctional, enter the following command Memory dumps, refer to Memory Dump Procedures on-2 on page 1-4. The switch is recessed into a round hole to Dump Procedures onSyntax BT Filename and address parameters specify the name Procedures onUsing this menu, refer to , Configuration From memory locationDescription Repeats the previous command Technical Support Services3Com Bulletin Board Service 3ComBBS On-line TechnicalPress Return to see the ThreeComForum main menu Country Telephone Number Hong Kong 852 2537 44 1442 408 727 Appendix D Technical Support Sender’s expense To obtain an RMA number, call or fax Returning ProductsFor Repair 10/25/95 Index NumericsCover Index Index Index Index Limited Warranty Bayfront Plaza Santa Clara, CA 408 764-5000 1/1/94