ADTRAN MP-118 manual General Troubleshooting, Restoring Parameters to Factory Default Settings

Page 40

MP-11x & Microsoft Office Communications Server 2007

6 Troubleshooting

6.1General Troubleshooting

The table below lists general troubleshooting that may arise with your gateway.

Table 6-1: General Troubleshooting

Problem

Possible Cause

Solution

 

 

 

Ready LED is lit red

Hardware component

Contact AudioCodes' Customer Support

 

failure.

representative.

Unable to access

Ethernet cable

Ensure that the Ethernet cable is plugged firmly into

Embedded Web Server

disconnected.

the Ethernet port.

 

No IP connectivity due to

Ensure that the IP address, subnet mask, and default

 

incorrect IP addressing

gateway are correctly configured by connecting

 

scheme.

directly to the gateway using CLI (serial) or HTTP

 

 

(local Ethernet connection), as described in Section

 

 

3.2 on page 14.

Configuration settings

Hardware failure.

Restore the gateway's configuration settings by

have been lost

 

uploading the backup ini file (refer to Section 3.3.1.2

 

 

on page 18).

Unable to access

--

Restore the gateway's default configuration settings

Embedded Web Server

 

(refer to Section 6.2 on page 40).

due to forgotten/lost

 

Note: Default username and password is 'Admin'.

login password

 

 

 

 

 

6.2Restoring Parameters to Factory Default Settings

You can use the hardware Reset button to restore the gateway's configuration parameters to their factory defaults (default IP addresses are listed in Table 3-1). Therefore, after you have restored factory defaults, you must load your previously backed-up ini file, or the ini file downloaded from AudioCodes' Web site to set the gateway's configuration parameters to their correct values.

¾To restore factory default settings, take these 3 steps:

1.With a paper clip or any other similar pointed object, press and hold down the Reset button (located on the rear panel for MP-11x and front panel for MP-124) for about six seconds; the gateway is restored to its factory settings.

2.Assign the gateway an IP address (refer to Section 3.2 on page 14).

3.Load your previously backed-up ini file, or the ini file downloaded from the Web site. To load the ini file via the Embedded Web Server, refer to Section 3.3.1.2 on page 18.

6.3Debugging using a Syslog Server

The Syslog client, embedded in the gateway, sends error reports and events generated by the gateway to a Syslog server application, using IP/UDP protocol. The Syslog server can be AudioCodes proprietary Syslog server (ACSyslog) or any third-party, Syslog server such as Kiwi Enterprises (www.kiwisyslog.com/).

Quick Installation Guide

40

Document #: LTRT-26301

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Contents MediaPack MP-118 & MP-114 Page Table of Contents Readers Notes Trademarks Weee EU DirectiveCustomer Support Abbreviations and TerminologyRelated Documentation Document # Manual NameIntroduction Network Architecture with PBXMP-11x & Microsoft Office Communications Server Required Steps to Install MediaPack Quick StartConfiguring the MediaPack Accessing the Embedded Web Server¾ To access the Embedded Web Server, take these 4 steps Embedded Web Server Management ToolNavigating the Embedded Web Server MediaPack Web Interface AreasChanging Login Username and Password ¾ To change the user name and password, take these 3 stepsSearching for ini file Parameters Searched Result ScreenAssigning an IP Address using BootP ¾ To assign an IP address using BootP, take these 3 stepsAssigning an IP Address to the MediaPack New Client buttonAssigning an IP Address Using CLI via RS-232 Adding a BootP ClientAssigning an IP Address using Http Quick Setup ScreenUsing the ini File Advanced ConfigurationObtaining the ini File from the Web Uploading the ini File to the Gateway ¾ To download the ini file to your PC, take these 4 steps¾ To upload the ini file to the gateway, take these 6 steps Configuration File Screen Modifying Parameters Specific to Site DeploymentUsing the Embedded Web Server Defining Mediation Servers IP Address¾ To define Mediation Servers IP address, take these 4 steps ¾ To enable the gateways FXO ports, take these 4 steps Defining Number of FXO Ports Connected to PBXDefining Voice Coders ¾ To define the coder, take these 3 stepsNumber Manipulation Parameters Description Parameter DescriptionDialing Plan Notations Description Example Source IPNumber Normalization Examples 14 Phone Number Manipulation Table for TelÆIP Calls Defining Answer Supervision ¾ To define the Answer Supervision, take these 3 stepsDefining Automatic Dialing ¾ To define Automatic Dialing, take these 4 steps¾ To enable Caller ID, take these 3 steps Enabling Caller IDDefining SIP Transport Type ¾ To define the SIP transport type, take these 3 stepsDefining Disconnect on Broken Connection 19 General Parameters ScreenDefining Dtmf Payload Type ¾ To define the Dtmf payload type, take these 3 steps¾ To enable one-stage dialing, take these 3 steps Enabling One-Stage DialingDefining Channel Select Mode ¾ To define the Channel Select mode, take these 3 steps¾ To disable the Rtcp attribute, take these 5 steps Disabling Rtcp AttributeBacking Up Configuration Settings ¾ To save the ini file on your PC, take these 6 stepsMonitoring the Gateway Front-Panel LEDs¾ To monitor the status of the channels, take this step Monitoring the Channels¾ To monitor the details of a channel, take these 2 steps Troubleshooting General TroubleshootingRestoring Parameters to Factory Default Settings Debugging using a Syslog Server¾ To configure the Syslog parameters, take these 7 steps Management Settings ScreenRegulatory Information Telecommunication Safety Industry Canada NoticeNetwork Compatibility FCC StatementMediaPack MP-118 & MP-114
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