Pitney Bowes DA900 Troubleshooting, Getting Help, Phone Support, Before You Call, World Wide Web

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8 Troubleshooting

Getting Help	There may be times when you need help to solve a
	problem, or you may want more information about how
	your printer works. Pitney Bowes provides several
	information resources.
	Phone Support
	Technical support is available from the Pitney Bowes
	National Diagnostic Center.
	Before You Call
	Please read the troubleshooting information in this
	chapter. In many cases, this information will help you
	resolve the problem. Note that you can often restore
	normal operation by turning the printer off and then on.

If you can't fix the problem, call our National Diagnostic Center at 1-800-253-6565. Please have the following information at hand:

•Product name: DA900 AddressRight inkjet printer.

•Serial number: See the right side of the printer.

•Nature of problem: What happens and when does it happen? Did the printer display an error message?

•The steps you've already taken to solve the problem and the results.

The World Wide Web

We encourage you to visit our web site at:

http://www.pitneybowes.com

You'll find the latest information about our products and services as well as helpful answers to frequently asked questions.

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Contents DA900 AddressRight Printer FCC Compliance Contents Contents Maintenance Supplies and Options Introduction Introduction DA900 AddressRight Printer Other Sources of Information Important Safety Notes What Do I Need To Know?Wall outlet should be near the machine and easily Introduction Specifications Specifications Media RequirementsMedia Size Stapling/ClippingMedia Requirements Printer Output Specifications Performance Specifications Environmental RequirementsComputer Requirements Options Specifications Meet the DA900 Printer Meet the DA900 Printer Printer ComponentsMeet the DA900 Printer Components 6. Feed RampControl Panel DA900 Printer Control Panel Messages DA900 Menu Options DA900 Meet the DA900 Printer Setting Up Your Printer Setting Up Your Printer LocationPrinter Setup Setting Up Your Printer DA900 AddressRight Printer Install the Bulk Ink Cartridge DA900 AddressRight Printer Connect to Your Computer Change parallel port settings using plus and minus keys Print Driver Printer Adjustments Printer Adjustments About this Chapter Set the Separator GapAdjust PrinterPush up to lock Adjust the Side Guides Adjust the Feed Ramp Adjust for Media Thickness Physically Position the Printheads Adjust the Upper Exit Rollers Print Test Pieces Using the DA900 Print Driver Using the DA900 Print Driver Accessing the Print Driver Print DriverGeneral Tab Printing Preferences Advanced Options Paper Size Advanced Options Head Adjustment Print Heads Advanced Options Print Quality Advanced Options Feed Delay Advanced Options Inverted Printing Advanced Options Language Using the DA900 Print Driver Maintenance Maintenance General Cleaning Replacing the Inkjet CartridgeSetting Ink Left Feature When Replacing Cartridges Nnn Cartridge Storage Purging the Printhead Nozzles Cleaning Printheads Cleaning the Media Sensor Replacing the Separator Tips DA900 AddressRight Printer Feed Rollers Replacing the Feed Rollers Maintenance Troubleshooting Troubleshooting Getting HelpPhone Support Before You CallTroubleshooting Power Problems Feeding ProblemsFeeding Problems Printing Problems No print on media Printing Problems Poor Print Quality Running low on ink. Replace cartridge Poor Print Quality Prints wrong/ incomplete information Troubleshooting Printer Errors Supplies Options Supplies and Accessories Supplies and OptionsHow to Order Options Supplies/OptionsSupplies and Options Appendix a Glossary Appendix A-Glossary DA900 AddressRight Printer a Appendix aAppendix A-Glossary DA900 AddressRight Printer a Appendix A-Glossary DA900 AddressRight Printer a Feeding DA900 AddressRight Printer a Appendix A-Glossary Appendix B Application Notes Appendix B-Application Notes Fixed-Head Versus Shuttle Head Printers Printheads and BandsDA900 AddressRight Printer B Appendix B Printheads and Bands Color Unprintable Areas Dual Purpose Ruler Other Printer Characteristics DA900 AddressRight Printer BIssues CompatibilityIndex Symbols IndexDA900 AddressRight Printer Index URL Page Page SV60970-OGRevA