Dell 9150, DCTA manual 143, Business, Virgin Islands, Venezuela

Page 143

Country (City)

Department Name or Service Area,

Area Codes,

International Access Code

Website and E-Mail Address

Local Numbers, and

Country Code

 

Toll-Free Numbers

City Code

 

 

 

 

 

U.S.A. (Austin, Texas)

Automated Order-Status Service

toll-free: 1-800-433-9014

International Access Code: 011 AutoTech (portable and desktop computers)

toll-free: 1-800-247-9362

Country Code: 1

Consumer (Home and Home Office)

 

 

Technical Support

toll-free: 1-800-624-9896

 

Customer Service

toll-free: 1-800-624-9897

 

DellNet™ Service and Support

toll-free: 1-877-Dellnet

 

 

(1-877-335-5638)

 

Employee Purchase Program (EPP) Customers

toll-free: 1-800-695-8133

 

Financial Services website:

 

 

www.dellfinancialservices.com

 

 

Financial Services (lease/loans)

toll-free: 1-877-577-3355

 

Financial Services (Dell Preferred Accounts [DPA])

toll-free: 1-800-283-2210

 

Business

 

 

Customer Service and Technical Support

toll-free: 1-800-822-8965

 

Employee Purchase Program (EPP) Customers

toll-free: 1-800-695-8133

 

Printers and Projectors Technical Support

toll-free: 1-877-459-7298

 

Public (government, education, and healthcare)

 

 

Customer Service and Technical Support

toll-free: 1-800-456-3355

 

Employee Purchase Program (EPP) Customers

toll-free: 1-800-234-1490

 

Dell Sales

toll-free: 1-800-289-3355

 

 

or toll-free: 1-800-879-3355

 

Dell Outlet Store (Dell refurbished computers)

toll-free: 1-888-798-7561

 

Software and Peripherals Sales

toll-free: 1-800-671-3355

 

Spare Parts Sales

toll-free: 1-800-357-3355

 

Extended Service and Warranty Sales

toll-free: 1-800-247-4618

 

Fax

toll-free: 1-800-727-8320

 

Dell Services for the Deaf, Hard-of-Hearing, or

toll-free: 1-877-DELLTTY

 

Speech-Impaired

(1-877-335-5889)

 

 

 

 

 

U.S. Virgin Islands

General Support

1-877-673-3355

 

 

 

Venezuela

General Support

8001-3605

 

 

 

Appendix

143

Page 142 Page 144
Image 143
Page 142 Page 144
Contents W . d e l l . c o m s u p p o r t . d e l l . c o m Service Tag CD or DVD eject button CD or DVD activity lightNovember WD722 Contents Solving Problems Resolving Software and Hardware Incompatibilities Using Microsoft Windows XP System Restore104 101102 103116 109113 114Contents Finding Information What Are You Looking For? Find It Here Warranty informationFinding Information Service Tag and Microsoft Windows License At premier.support.dell.com. The website may not be Order status, warranty, and repair informationUpdates What Are You Looking For? Find It HereFollow the instructions on the screen Click the topic that describes your problemClick the arrow icon Printer Cable Setting Up a PrinterSetting Up and Using Your Computer USB connector on computer USB printer cable Connecting to the InternetConnecting a USB Printer Setting Up Your Internet Connection Playing CDs and DVDs DVD player includes the following basic buttons Adjusting the VolumeCopying CDs and DVDs Adjusting the PictureHow to Copy a CD or DVD Media Type Read Write Rewritable Using Blank CDs and DVDsHelpful Tips Using a Media Card Reader OptionalConnecting Two Monitors Optional DVI adapter Connecting Two Monitors With VGA ConnectorsTV-OUT connector VGA blue connector Connecting to a Network Adapter Setting Up a Home and Office NetworkConnecting a TV Changing the Display SettingsNetwork adapter Power ManagementNetwork Setup Wizard Connector Network adapter connector on computerPower Options Properties Standby ModeHibernate Mode Advanced Tab Power Schemes TabHibernate Tab IeeeHyper-Threading Hard drive About Your RAID ConfigurationRAID Level 0 Configuration SegmentConfiguring Your Computer for RAID RAID Level 1 ConfigurationCreating a RAID Level 0 Configuration Setting Your Computer to RAID-Enabled ModeDeleting a RAID Volume Creating a RAID Level 1 ConfigurationConfiguring for RAID Using the Intel Application Accelerator Migrating to a RAID Level 0 Configuration Migrating to a RAID Level 1 Configuration To Mark a Drive as a Spare Hard Drive Rebuilding a Degraded RAID Level 1 ConfigurationUnderstanding Intel Viiv Technology Optional Creating a Spare Hard DriveEnabling the QRT feature in the Operating system Using Intel Viiv Quick Resume Technology OptionalEnabling the QRT Feature in System Setup Solving Problems Troubleshooting TipsBattery Problems CD and DVD drive problems Drive ProblemsProblems writing to a CD/DVD-RW drive Mail, Modem, and Internet ProblemsHard drive problems Solving Problems Use these characters in filenames Error MessagesKeyboard Problems Media Card Reader ProblemsProgram stops responding Lockups and Software ProblemsComputer does not start up Computer stops respondingSolid blue screen appears Other software problemsProgram is designed for an earlier Windows operating system Mouse Problems Memory ProblemsNetwork Problems Power Problems Scanner Problems Printer ProblemsNo sound from speakers Sound and Speaker ProblemsIf the screen is blank Video and Monitor ProblemsNo sound from headphones If the screen is difficult to read Solving Problems Light Pattern Problem Description Diagnostic LightsModules installed, remove Light Pattern Problem Description Suggested ResolutionIf the problem still exists, install a If the problem persists, contact DellEnsure that the cables are properly If there is an error message on yourScreen identifying a problem with a Installed on your computerOption Function Dell DiagnosticsDell Diagnostics Main Menu Tab Function What Is a Driver?Drivers Windows XP Reinstalling DriversUsing Windows XP Device Driver Rollback Identifying DriversRestoring Your Operating System Manually Reinstalling DriversResolving Software and Hardware Incompatibilities Restoring the Computer to an Earlier Operating State Using Microsoft Windows XP System RestoreCreating a Restore Point Enabling System Restore Using Dell PC Restore by SymantecUndoing the Last System Restore Removing Dell PC Restore Turn Off Your Computer Removing and Installing PartsBefore You Begin Recommended ToolsBefore Working Inside Your Computer Front View of the Computer System shutdown SystemBack View of the Computer Removing the Computer Cover Removing and Installing Parts Inside View of Your Computer Power supplySystem Board Components Memory Overview MemoryAddressing Memory With 4-GB Configurations To processor Installing MemorySecuring clips Connector Removing and Installing Parts Notches Memory module Cutouts Crossbars NotchMemory module Cutouts Crossbar Removing Memory CardsPCI Cards Installing a PCI CardRelease tab Release tabs Removing and Installing Parts Removing a PCI Card PCI Express Cards Release tabs Card retention Installing a PCI Express CardRemoving and Installing Parts Not fully seated card Bracket within slot Fully seated card PCI Express X16 card Card Securing tabPCI Express Card slot Release tab Release tabs Lever on chassis wall Removing a PCI Express CardPCI Express Release tab Card retention mechanismDoor Piano bracket May not be present on all computersRemoving and Installing Parts Sliding plate lever Drive panel Drive PanelsRemoving the Drive Panel Center drive Removing the Drive-Panel InsertReplacing the Drive-Panel Insert Drive-panel Insert tab Drive panel Drive-panel insertReplacing the Drive Panel Hard Drive General Installation GuidelinesDrives Tabs Hard drive Power cable Hard drive cableRemoving a Hard Drive Hard drive Hard drive bracket Installing a Hard DriveAdding a Second Hard Drive Removing a Floppy Drive Floppy DrivePower cable Floppy drive cable Installing a Floppy Drive Removing a Media Card Reader Media Card ReaderMedia Card Reader Not present on all computers 100Media Card Reader Screws Installing a Media Card Reader101 USB cable Media Card Reader Not present on all computers CD/DVD Drive102 103 Removing a CD/DVD DriveCD/DVD drive Shoulder screws Installing a CD/DVD Drive104 System board 105106 BatteryReplacing the Battery 107 Battery Battery socket TabReplacing the Computer Cover Removing and Installing Parts 109 Specifications110 111 112 50.8 cm/sec System SetupOverview 113114 Entering System SetupSystem Setup Screens 115 RAID On System Setup Options116 117 Remotely from Suspend 118Monday through Friday Up from Hibernate or Off119 Boot SequenceOption Settings Changing Boot Sequence for the Current Boot120 Changing Boot Sequence for Future Boots121 Clearing Forgotten Passwords122 Clearing Cmos SettingsCleaning Your Computer Computer, Keyboard, and MonitorCDs and DVDs Dell Technical Support Policy U.S. OnlyMouse Floppy Drive124 Definition of Dell-Installed Software and PeripheralsFCC Notices U.S. Only Definition of Third-Party Software and Peripherals125 Class a Class B126 Contacting DellFCC Identification Information Austria Vienna Website support.euro.dell.com 127Aruba Australia Sydney128 Chile Santiago 129Cayman Islands Costa Rica 130Colombia 131 Germany Langen Website support.euro.dell.com 132Home and Small Business Corporate133 Area Codes Local Numbers, Toll-Free Numbers 134Italy Milan Website support.euro.dell.com JamaicaKorea Seoul 135Malaysia Penang Website support.ap.dell.com 136Luxembourg Website support.euro.dell.com MacaoNetherlands Amsterdam Website support.euro.dell.com 137Montserrat Netherlands Antilles138 139 Switzerland Geneva Website support.euro.dell.com 140Sweden Upplands Vasby Website support.euro.dell.com Turks and Caicos Islands 141Thailand Website support.ap.dell.com Trinidad/TobagoUruguay 142Venezuela 143Business Virgin IslandsAppendix Index 145 Index146 Index Index 147 148 Index Booting to devices, 119 connectors, 66 Warranty Windows XPDevice Driver Rollback, 58 Files and Settings Transfer
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