Dell 9150, DCTA manual Mail, Modem, and Internet Problems, Hard drive problems

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Problems writing to a CD/DVD-RW drive

C L O S E O T H E R P R O G R A M S The CD/DVD-RW drive must receive a steady stream of data when writing. If the stream is interrupted, an error occurs. Try closing all programs before you write to the CD/DVD-RW.

TU R N O F F S T A N D B Y M O D E I N W I N D O W S B E F O R E W R I T I N G T O A CD/DVD - RW D I S C Search for the keyword standby in Windows Help.

Hard drive problems

R U N C H E C K D I S K

1 Click the Start button and click My Computer. 2 Right-click Local Disk C:.

3 Click Properties.

4 Click the Tools tab.

5Under Error-checking, click Check Now.

6Click Scan for and attempt recovery of bad sectors.

7Click Start.

E-Mail, Modem, and Internet Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.

NOTE: Connect the modem to an analog telephone jack only. The modem does not operate while it is connected to a digital telephone network.

C H E C K T H E M I C R O S O F T O U T L O O K ® E X P R E S S S E C U R I T Y S E T T I N G S If you cannot open your e-mail attachments:

1 In Outlook Express, click Tools, click Options, and then click Security. 2 Click Do not allow attachments to remove the checkmark.

Solving Problems

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Contents W . d e l l . c o m s u p p o r t . d e l l . c o m Service Tag CD or DVD eject button CD or DVD activity lightNovember WD722 Contents Solving Problems Resolving Software and Hardware Incompatibilities Using Microsoft Windows XP System Restore104 101102 103116 109113 114Contents What Are You Looking For? Find It Here Warranty information Finding InformationFinding Information Service Tag and Microsoft Windows License At premier.support.dell.com. The website may not be Order status, warranty, and repair informationUpdates What Are You Looking For? Find It HereClick the topic that describes your problem Click the arrow iconFollow the instructions on the screen Setting Up a Printer Setting Up and Using Your ComputerPrinter Cable Connecting to the Internet Connecting a USB PrinterUSB connector on computer USB printer cable Setting Up Your Internet Connection Playing CDs and DVDs DVD player includes the following basic buttons Adjusting the VolumeAdjusting the Picture How to Copy a CD or DVDCopying CDs and DVDs Media Type Read Write Rewritable Using Blank CDs and DVDsHelpful Tips Using a Media Card Reader OptionalConnecting Two Monitors Connecting Two Monitors With VGA Connectors TV-OUT connector VGA blue connectorOptional DVI adapter Connecting to a Network Adapter Setting Up a Home and Office NetworkConnecting a TV Changing the Display SettingsNetwork adapter Power ManagementNetwork Setup Wizard Connector Network adapter connector on computerStandby Mode Hibernate ModePower Options Properties Advanced Tab Power Schemes TabIeee Hyper-ThreadingHibernate Tab Hard drive About Your RAID ConfigurationRAID Level 0 Configuration SegmentConfiguring Your Computer for RAID RAID Level 1 ConfigurationCreating a RAID Level 0 Configuration Setting Your Computer to RAID-Enabled ModeDeleting a RAID Volume Creating a RAID Level 1 ConfigurationConfiguring for RAID Using the Intel Application Accelerator Migrating to a RAID Level 0 Configuration Migrating to a RAID Level 1 Configuration To Mark a Drive as a Spare Hard Drive Rebuilding a Degraded RAID Level 1 ConfigurationUnderstanding Intel Viiv Technology Optional Creating a Spare Hard Drive Using Intel Viiv Quick Resume Technology Optional Enabling the QRT Feature in System Setup Enabling the QRT feature in the Operating system Troubleshooting Tips Battery ProblemsSolving Problems CD and DVD drive problems Drive ProblemsMail, Modem, and Internet Problems Hard drive problemsProblems writing to a CD/DVD-RW drive Solving Problems Use these characters in filenames Error MessagesKeyboard Problems Media Card Reader ProblemsProgram stops responding Lockups and Software ProblemsComputer does not start up Computer stops respondingOther software problems Program is designed for an earlier Windows operating systemSolid blue screen appears Mouse Problems Memory ProblemsNetwork Problems Power Problems Scanner Problems Printer ProblemsNo sound from speakers Sound and Speaker ProblemsVideo and Monitor Problems No sound from headphonesIf the screen is blank If the screen is difficult to read Solving Problems Light Pattern Problem Description Diagnostic LightsModules installed, remove Light Pattern Problem Description Suggested ResolutionIf the problem still exists, install a If the problem persists, contact DellEnsure that the cables are properly If there is an error message on yourScreen identifying a problem with a Installed on your computerDell Diagnostics Dell Diagnostics Main MenuOption Function What Is a Driver? DriversTab Function Windows XP Reinstalling DriversUsing Windows XP Device Driver Rollback Identifying DriversManually Reinstalling Drivers Resolving Software and Hardware IncompatibilitiesRestoring Your Operating System Using Microsoft Windows XP System Restore Creating a Restore PointRestoring the Computer to an Earlier Operating State Using Dell PC Restore by Symantec Undoing the Last System RestoreEnabling System Restore Removing Dell PC Restore Turn Off Your Computer Removing and Installing PartsBefore You Begin Recommended ToolsBefore Working Inside Your Computer Front View of the Computer System shutdown SystemBack View of the Computer Removing the Computer Cover Removing and Installing Parts Inside View of Your Computer Power supplySystem Board Components Memory Overview MemoryAddressing Memory With 4-GB Configurations Installing Memory Securing clips Connector Removing and Installing PartsTo processor Notch Memory module Cutouts CrossbarNotches Memory module Cutouts Crossbars Removing Memory CardsPCI Cards Installing a PCI CardRelease tab Release tabs Removing and Installing Parts Removing a PCI Card PCI Express Cards Release tabs Card retention Installing a PCI Express CardRemoving and Installing Parts PCI Express X16 card Card Securing tab PCI Express Card slotNot fully seated card Bracket within slot Fully seated card Release tab Release tabs Lever on chassis wall Removing a PCI Express CardPCI Express Release tab Card retention mechanismDoor Piano bracket May not be present on all computersRemoving and Installing Parts Drive Panels Removing the Drive PanelSliding plate lever Drive panel Center drive Removing the Drive-Panel InsertReplacing the Drive-Panel Insert Drive-panel Insert tab Drive panel Drive-panel insertReplacing the Drive Panel General Installation Guidelines DrivesHard Drive Power cable Hard drive cable Removing a Hard DriveTabs Hard drive Hard drive Hard drive bracket Installing a Hard DriveAdding a Second Hard Drive Removing a Floppy Drive Floppy DrivePower cable Floppy drive cable Installing a Floppy Drive Removing a Media Card Reader Media Card ReaderMedia Card Reader Not present on all computers 100Installing a Media Card Reader 101Media Card Reader Screws CD/DVD Drive 102USB cable Media Card Reader Not present on all computers 103 Removing a CD/DVD DriveInstalling a CD/DVD Drive 104CD/DVD drive Shoulder screws System board 105Battery Replacing the Battery106 Battery Battery socket Tab Replacing the Computer Cover107 Removing and Installing Parts 109 Specifications110 111 112 50.8 cm/sec System SetupOverview 113Entering System Setup System Setup Screens114 115 System Setup Options 116RAID On 117 Remotely from Suspend 118Monday through Friday Up from Hibernate or Off119 Boot SequenceOption Settings Changing Boot Sequence for the Current Boot120 Changing Boot Sequence for Future Boots121 Clearing Forgotten Passwords122 Clearing Cmos SettingsCleaning Your Computer Computer, Keyboard, and MonitorCDs and DVDs Dell Technical Support Policy U.S. OnlyMouse Floppy Drive124 Definition of Dell-Installed Software and PeripheralsFCC Notices U.S. Only Definition of Third-Party Software and Peripherals125 Class a Class BContacting Dell FCC Identification Information126 Austria Vienna Website support.euro.dell.com 127Aruba Australia Sydney128 129 Cayman IslandsChile Santiago 130 ColombiaCosta Rica 131 Germany Langen Website support.euro.dell.com 132Home and Small Business Corporate133 Area Codes Local Numbers, Toll-Free Numbers 134Italy Milan Website support.euro.dell.com JamaicaKorea Seoul 135Malaysia Penang Website support.ap.dell.com 136Luxembourg Website support.euro.dell.com MacaoNetherlands Amsterdam Website support.euro.dell.com 137Montserrat Netherlands Antilles138 139 140 Sweden Upplands Vasby Website support.euro.dell.comSwitzerland Geneva Website support.euro.dell.com Turks and Caicos Islands 141Thailand Website support.ap.dell.com Trinidad/TobagoUruguay 142Venezuela 143Business Virgin IslandsAppendix Index 145 Index146 Index Index 147 Booting to devices, 119 connectors, 66 Warranty Windows XP Device Driver Rollback, 58 Files and Settings Transfer148 Index
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