Dell DCTA, 9150 manual Identifying Drivers, Reinstalling Drivers, Windows XP

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Identifying Drivers

If you experience a problem with any device, identify whether the driver is the source of your problem and, if necessary, update the driver.

Windows XP

1Click the Start button and click Control Panel.

2Under Pick a Category, click Performance and Maintenance.

3Click System.

4In the System Properties window, click the Hardware tab.

5Click Device Manager.

6Scroll down the list to see if any device has an exclamation point (a yellow circle with a [!]) on the device icon.

If an exclamation point is next to the device name, you may need to reinstall the driver or install a new driver.

Reinstalling Drivers

NOTICE: The Dell Support website at support.dell.com provides approved drivers for Dell™ computers. If you install drivers obtained from other sources, your computer might not work correctly.

Using Windows XP Device Driver Rollback

If a problem occurs on your computer after you install or update a driver, use Windows XP Device Driver Rollback to replace the driver with the previously installed version.

1Click the Start button and click Control Panel.

2Under Pick a Category, click Performance and Maintenance.

3Click System.

4In the System Properties window, click the Hardware tab.

5Click Device Manager.

6Right-click the device for which the new driver was installed and click Properties.

7Click the Drivers tab.

8Click Roll Back Driver.

If Device Driver Rollback does not resolve the problem, then use System Restore to return your computer to the operating state that existed before you installed the new driver.

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Troubleshooting Tools

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Contents Service Tag CD or DVD eject button CD or DVD activity light W . d e l l . c o m s u p p o r t . d e l l . c o mNovember WD722 Contents Solving Problems Using Microsoft Windows XP System Restore Resolving Software and Hardware Incompatibilities103 101102 104114 109113 116Contents Finding Information What Are You Looking For? Find It Here Warranty informationFinding Information Service Tag and Microsoft Windows License What Are You Looking For? Find It Here Order status, warranty, and repair informationUpdates At premier.support.dell.com. The website may not beClick the arrow icon Click the topic that describes your problemFollow the instructions on the screen Setting Up and Using Your Computer Setting Up a PrinterPrinter Cable Connecting a USB Printer Connecting to the InternetUSB connector on computer USB printer cable Setting Up Your Internet Connection Playing CDs and DVDs Adjusting the Volume DVD player includes the following basic buttonsHow to Copy a CD or DVD Adjusting the PictureCopying CDs and DVDs Using Blank CDs and DVDs Media Type Read Write RewritableUsing a Media Card Reader Optional Helpful TipsConnecting Two Monitors TV-OUT connector VGA blue connector Connecting Two Monitors With VGA ConnectorsOptional DVI adapter Changing the Display Settings Setting Up a Home and Office NetworkConnecting a TV Connecting to a Network AdapterConnector Network adapter connector on computer Power ManagementNetwork Setup Wizard Network adapterHibernate Mode Standby ModePower Options Properties Power Schemes Tab Advanced TabHyper-Threading IeeeHibernate Tab Segment About Your RAID ConfigurationRAID Level 0 Configuration Hard driveRAID Level 1 Configuration Configuring Your Computer for RAIDSetting Your Computer to RAID-Enabled Mode Creating a RAID Level 0 ConfigurationCreating a RAID Level 1 Configuration Deleting a RAID VolumeConfiguring for RAID Using the Intel Application Accelerator Migrating to a RAID Level 0 Configuration Migrating to a RAID Level 1 Configuration Creating a Spare Hard Drive Rebuilding a Degraded RAID Level 1 ConfigurationUnderstanding Intel Viiv Technology Optional To Mark a Drive as a Spare Hard DriveEnabling the QRT Feature in System Setup Using Intel Viiv Quick Resume Technology OptionalEnabling the QRT feature in the Operating system Battery Problems Troubleshooting TipsSolving Problems Drive Problems CD and DVD drive problemsHard drive problems Mail, Modem, and Internet ProblemsProblems writing to a CD/DVD-RW drive Solving Problems Error Messages Use these characters in filenamesMedia Card Reader Problems Keyboard ProblemsComputer stops responding Lockups and Software ProblemsComputer does not start up Program stops respondingProgram is designed for an earlier Windows operating system Other software problemsSolid blue screen appears Memory Problems Mouse ProblemsNetwork Problems Power Problems Printer Problems Scanner ProblemsSound and Speaker Problems No sound from speakersNo sound from headphones Video and Monitor ProblemsIf the screen is blank If the screen is difficult to read Solving Problems Diagnostic Lights Light Pattern Problem DescriptionIf the problem persists, contact Dell Light Pattern Problem Description Suggested ResolutionIf the problem still exists, install a Modules installed, removeInstalled on your computer If there is an error message on yourScreen identifying a problem with a Ensure that the cables are properlyDell Diagnostics Main Menu Dell DiagnosticsOption Function Drivers What Is a Driver?Tab Function Identifying Drivers Reinstalling DriversUsing Windows XP Device Driver Rollback Windows XPResolving Software and Hardware Incompatibilities Manually Reinstalling DriversRestoring Your Operating System Creating a Restore Point Using Microsoft Windows XP System RestoreRestoring the Computer to an Earlier Operating State Undoing the Last System Restore Using Dell PC Restore by SymantecEnabling System Restore Removing Dell PC Restore Recommended Tools Removing and Installing PartsBefore You Begin Turn Off Your ComputerBefore Working Inside Your Computer Front View of the Computer System System shutdownBack View of the Computer Removing the Computer Cover Removing and Installing Parts Power supply Inside View of Your ComputerSystem Board Components Memory Memory OverviewAddressing Memory With 4-GB Configurations Securing clips Connector Removing and Installing Parts Installing MemoryTo processor Memory module Cutouts Crossbar NotchNotches Memory module Cutouts Crossbars Cards Removing MemoryInstalling a PCI Card PCI CardsRelease tab Release tabs Removing and Installing Parts Removing a PCI Card PCI Express Cards Installing a PCI Express Card Release tabs Card retentionRemoving and Installing Parts PCI Express Card slot PCI Express X16 card Card Securing tabNot fully seated card Bracket within slot Fully seated card Release tab Removing a PCI Express Card Release tabs Lever on chassis wallPiano bracket May not be present on all computers Release tab Card retention mechanismDoor PCI ExpressRemoving and Installing Parts Removing the Drive Panel Drive PanelsSliding plate lever Drive panel Drive-panel Insert tab Drive panel Drive-panel insert Removing the Drive-Panel InsertReplacing the Drive-Panel Insert Center driveReplacing the Drive Panel Drives General Installation GuidelinesHard Drive Removing a Hard Drive Power cable Hard drive cableTabs Hard drive Installing a Hard Drive Hard drive Hard drive bracketAdding a Second Hard Drive Floppy Drive Removing a Floppy DrivePower cable Floppy drive cable Installing a Floppy Drive Media Card Reader Removing a Media Card Reader100 Media Card Reader Not present on all computers101 Installing a Media Card ReaderMedia Card Reader Screws 102 CD/DVD DriveUSB cable Media Card Reader Not present on all computers Removing a CD/DVD Drive 103104 Installing a CD/DVD DriveCD/DVD drive Shoulder screws 105 System boardReplacing the Battery Battery106 Replacing the Computer Cover Battery Battery socket Tab107 Removing and Installing Parts Specifications 109110 111 112 113 System SetupOverview 50.8 cm/secSystem Setup Screens Entering System Setup114 115 116 System Setup OptionsRAID On 117 Up from Hibernate or Off 118Monday through Friday Remotely from SuspendChanging Boot Sequence for the Current Boot Boot SequenceOption Settings 119Changing Boot Sequence for Future Boots 120Clearing Forgotten Passwords 121Computer, Keyboard, and Monitor Clearing Cmos SettingsCleaning Your Computer 122Floppy Drive Dell Technical Support Policy U.S. OnlyMouse CDs and DVDsDefinition of Third-Party Software and Peripherals Definition of Dell-Installed Software and PeripheralsFCC Notices U.S. Only 124Class a Class B 125FCC Identification Information Contacting Dell126 Australia Sydney 127Aruba Austria Vienna Website support.euro.dell.com128 Cayman Islands 129Chile Santiago Colombia 130Costa Rica 131 Corporate 132Home and Small Business Germany Langen Website support.euro.dell.com133 Jamaica 134Italy Milan Website support.euro.dell.com Area Codes Local Numbers, Toll-Free Numbers135 Korea SeoulMacao 136Luxembourg Website support.euro.dell.com Malaysia Penang Website support.ap.dell.comNetherlands Antilles 137Montserrat Netherlands Amsterdam Website support.euro.dell.com138 139 Sweden Upplands Vasby Website support.euro.dell.com 140Switzerland Geneva Website support.euro.dell.com Trinidad/Tobago 141Thailand Website support.ap.dell.com Turks and Caicos Islands142 UruguayVirgin Islands 143Business VenezuelaAppendix Index Index 145146 Index Index 147 Device Driver Rollback, 58 Files and Settings Transfer Booting to devices, 119 connectors, 66 Warranty Windows XP148 Index
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