Dell 9150, DCTA manual Power Problems

Page 47

Power Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.

I F T H E P O W E R L I G H T I S G R E E N A N D T H E C O M P U T E R I S N O T R E S P O N D I N G See "Dell Diagnostics"

on page 56.

I F T H E P O W E R L I G H T I S B L I N K I N G G R E E N The computer is in standby mode. Press a key on the keyboard, move the mouse, or press the power button to resume normal operation.

I F T H E P O W E R L I G H T I S O F F The computer is either turned off or is not receiving power.

Reseat the power cable into both the power connector on the back of the computer and the electrical outlet.

If the computer is plugged into a power strip, ensure that the power strip is plugged into an electrical outlet and that the power strip is turned on. Also bypass power protection devices, power strips, and power extension cables to verify that the computer turns on properly.

Ensure that the electrical outlet is working by testing it with another device, such as a lamp.

Ensure that the main power cable and front panel cable are securely connected to the system board (see page 71).

I F T H E P O W E R L I G H T I S S T E A D Y A M B E R A device might be malfunctioning or incorrectly installed.

Remove and then reinstall the memory modules (see page 74).

Remove and then reinstall any cards (see page 76).

Remove and then reinstall the graphics card, if applicable (see page 76).

I F T H E P O W E R L I G H T I S B L I N K I N G A M B E R The computer is receiving electrical power, but an internal power problem might exist.

Ensure that the voltage selection switch is set to match the AC power at your location (if applicable).

Ensure that the processor power cable is securely connected to the system board (see page 71).

E L I M I N A T E I N T E R F E R E N C E Some possible causes of interference are:

Power, keyboard, and mouse extension cables

Too many devices on a power strip

Multiple power strips connected to the same electrical outlet

Solving Problems

47

Image 47
Contents W . d e l l . c o m s u p p o r t . d e l l . c o m Service Tag CD or DVD eject button CD or DVD activity lightNovember WD722 Contents Solving Problems Resolving Software and Hardware Incompatibilities Using Microsoft Windows XP System Restore104 101102 103116 109113 114Contents Finding Information What Are You Looking For? Find It Here Warranty informationFinding Information Service Tag and Microsoft Windows License At premier.support.dell.com. The website may not be Order status, warranty, and repair informationUpdates What Are You Looking For? Find It HereFollow the instructions on the screen Click the topic that describes your problemClick the arrow icon Printer Cable Setting Up a PrinterSetting Up and Using Your Computer USB connector on computer USB printer cable Connecting to the InternetConnecting a USB Printer Setting Up Your Internet Connection Playing CDs and DVDs DVD player includes the following basic buttons Adjusting the VolumeCopying CDs and DVDs Adjusting the PictureHow to Copy a CD or DVD Media Type Read Write Rewritable Using Blank CDs and DVDsHelpful Tips Using a Media Card Reader OptionalConnecting Two Monitors Optional DVI adapter Connecting Two Monitors With VGA ConnectorsTV-OUT connector VGA blue connector Connecting to a Network Adapter Setting Up a Home and Office NetworkConnecting a TV Changing the Display SettingsNetwork adapter Power ManagementNetwork Setup Wizard Connector Network adapter connector on computerPower Options Properties Standby ModeHibernate Mode Advanced Tab Power Schemes TabHibernate Tab IeeeHyper-Threading Hard drive About Your RAID ConfigurationRAID Level 0 Configuration SegmentConfiguring Your Computer for RAID RAID Level 1 ConfigurationCreating a RAID Level 0 Configuration Setting Your Computer to RAID-Enabled ModeDeleting a RAID Volume Creating a RAID Level 1 ConfigurationConfiguring for RAID Using the Intel Application Accelerator Migrating to a RAID Level 0 Configuration Migrating to a RAID Level 1 Configuration To Mark a Drive as a Spare Hard Drive Rebuilding a Degraded RAID Level 1 ConfigurationUnderstanding Intel Viiv Technology Optional Creating a Spare Hard DriveEnabling the QRT feature in the Operating system Using Intel Viiv Quick Resume Technology OptionalEnabling the QRT Feature in System Setup Solving Problems Troubleshooting TipsBattery Problems CD and DVD drive problems Drive ProblemsProblems writing to a CD/DVD-RW drive Mail, Modem, and Internet ProblemsHard drive problems Solving Problems Use these characters in filenames Error MessagesKeyboard Problems Media Card Reader ProblemsProgram stops responding Lockups and Software ProblemsComputer does not start up Computer stops respondingSolid blue screen appears Other software problemsProgram is designed for an earlier Windows operating system Mouse Problems Memory ProblemsNetwork Problems Power Problems Scanner Problems Printer ProblemsNo sound from speakers Sound and Speaker ProblemsIf the screen is blank Video and Monitor ProblemsNo sound from headphones If the screen is difficult to read Solving Problems Light Pattern Problem Description Diagnostic LightsModules installed, remove Light Pattern Problem Description Suggested ResolutionIf the problem still exists, install a If the problem persists, contact DellEnsure that the cables are properly If there is an error message on yourScreen identifying a problem with a Installed on your computerOption Function Dell DiagnosticsDell Diagnostics Main Menu Tab Function What Is a Driver?Drivers Windows XP Reinstalling DriversUsing Windows XP Device Driver Rollback Identifying DriversRestoring Your Operating System Manually Reinstalling DriversResolving Software and Hardware Incompatibilities Restoring the Computer to an Earlier Operating State Using Microsoft Windows XP System RestoreCreating a Restore Point Enabling System Restore Using Dell PC Restore by SymantecUndoing the Last System Restore Removing Dell PC Restore Turn Off Your Computer Removing and Installing PartsBefore You Begin Recommended ToolsBefore Working Inside Your Computer Front View of the Computer System shutdown SystemBack View of the Computer Removing the Computer Cover Removing and Installing Parts Inside View of Your Computer Power supplySystem Board Components Memory Overview MemoryAddressing Memory With 4-GB Configurations To processor Installing MemorySecuring clips Connector Removing and Installing Parts Notches Memory module Cutouts Crossbars NotchMemory module Cutouts Crossbar Removing Memory CardsPCI Cards Installing a PCI CardRelease tab Release tabs Removing and Installing Parts Removing a PCI Card PCI Express Cards Release tabs Card retention Installing a PCI Express CardRemoving and Installing Parts Not fully seated card Bracket within slot Fully seated card PCI Express X16 card Card Securing tabPCI Express Card slot Release tab Release tabs Lever on chassis wall Removing a PCI Express CardPCI Express Release tab Card retention mechanismDoor Piano bracket May not be present on all computersRemoving and Installing Parts Sliding plate lever Drive panel Drive PanelsRemoving the Drive Panel Center drive Removing the Drive-Panel InsertReplacing the Drive-Panel Insert Drive-panel Insert tab Drive panel Drive-panel insertReplacing the Drive Panel Hard Drive General Installation GuidelinesDrives Tabs Hard drive Power cable Hard drive cableRemoving a Hard Drive Hard drive Hard drive bracket Installing a Hard DriveAdding a Second Hard Drive Removing a Floppy Drive Floppy DrivePower cable Floppy drive cable Installing a Floppy Drive Removing a Media Card Reader Media Card ReaderMedia Card Reader Not present on all computers 100Media Card Reader Screws Installing a Media Card Reader101 USB cable Media Card Reader Not present on all computers CD/DVD Drive102 103 Removing a CD/DVD DriveCD/DVD drive Shoulder screws Installing a CD/DVD Drive104 System board 105106 BatteryReplacing the Battery 107 Battery Battery socket TabReplacing the Computer Cover Removing and Installing Parts 109 Specifications110 111 112 50.8 cm/sec System SetupOverview 113114 Entering System SetupSystem Setup Screens 115 RAID On System Setup Options116 117 Remotely from Suspend 118Monday through Friday Up from Hibernate or Off119 Boot SequenceOption Settings Changing Boot Sequence for the Current Boot120 Changing Boot Sequence for Future Boots121 Clearing Forgotten Passwords122 Clearing Cmos SettingsCleaning Your Computer Computer, Keyboard, and MonitorCDs and DVDs Dell Technical Support Policy U.S. OnlyMouse Floppy Drive124 Definition of Dell-Installed Software and PeripheralsFCC Notices U.S. Only Definition of Third-Party Software and Peripherals125 Class a Class B126 Contacting DellFCC Identification Information Austria Vienna Website support.euro.dell.com 127Aruba Australia Sydney128 Chile Santiago 129Cayman Islands Costa Rica 130Colombia 131 Germany Langen Website support.euro.dell.com 132Home and Small Business Corporate133 Area Codes Local Numbers, Toll-Free Numbers 134Italy Milan Website support.euro.dell.com JamaicaKorea Seoul 135Malaysia Penang Website support.ap.dell.com 136Luxembourg Website support.euro.dell.com MacaoNetherlands Amsterdam Website support.euro.dell.com 137Montserrat Netherlands Antilles138 139 Switzerland Geneva Website support.euro.dell.com 140Sweden Upplands Vasby Website support.euro.dell.com Turks and Caicos Islands 141Thailand Website support.ap.dell.com Trinidad/TobagoUruguay 142Venezuela 143Business Virgin IslandsAppendix Index 145 Index146 Index Index 147 148 Index Booting to devices, 119 connectors, 66 Warranty Windows XPDevice Driver Rollback, 58 Files and Settings Transfer
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