Dell DCTA 132, Home and Small Business, Corporate, Germany Langen Website support.euro.dell.com

Page 132

w w w . d e l l . c o m s u p p o r t . d e l l . c o m

Country (City)	Department Name or Service Area,	Area Codes,
International Access Code	Website and E-Mail Address	Local Numbers, and
Country Code		Toll-Free Numbers
City Code

France (Paris) (Montpellier)	Website: support.euro.dell.com
International Access Code: 00	E-mail:support.euro.dell.com/fr/fr/emaildell/
Country Code: 33	Home and Small Business
City Codes: (1) (4)	Technical Support for Inspiron XPS computers only	0825 387 129
	Technical Support for all other Dell computers	0825 387 270
	Customer Care	0825 823 833
	Switchboard	0825 004 700
	Switchboard (calls from outside of France)	04 99 75 40 00
	Sales	0825 004 700
	Fax	0825 004 701
	Fax (calls from outside of France)	04 99 75 40 01
	Corporate
	Technical Support	0825 004 719
	Customer Care	0825 338 339
	Switchboard	01 55 94 71 00
	Sales	01 55 94 71 00
	Fax	01 55 94 71 01

Germany (Langen)	Website: support.euro.dell.com
International Access Code: 00	E-mail: tech_support_central_europe@dell.com
Country Code: 49	Technical Support for Inspiron XPS computers only	06103 766-7222
City Code: 6103	Technical Support for all other Dell computers	06103 766-7200
	Home/Small Business Customer Care	0180-5-224400
	Global Segment Customer Care	06103 766-9570
	Preferred Accounts Customer Care	06103 766-9420
	Large Accounts Customer Care	06103 766-9560
	Public Accounts Customer Care	06103 766-9555
	Switchboard	06103 766-7000

132

Appendix

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Contents Service Tag CD or DVD eject button CD or DVD activity light W . d e l l . c o m s u p p o r t . d e l l . c o mNovember WD722 Contents Solving Problems Using Microsoft Windows XP System Restore Resolving Software and Hardware Incompatibilities101 102103 104109 113114 116Contents What Are You Looking For? Find It Here Warranty information Finding InformationFinding Information Service Tag and Microsoft Windows License Order status, warranty, and repair information UpdatesWhat Are You Looking For? Find It Here At premier.support.dell.com. The website may not beClick the topic that describes your problem Click the arrow iconFollow the instructions on the screen Setting Up a Printer Setting Up and Using Your ComputerPrinter Cable Connecting to the Internet Connecting a USB PrinterUSB connector on computer USB printer cable Setting Up Your Internet Connection Playing CDs and DVDs Adjusting the Volume DVD player includes the following basic buttonsAdjusting the Picture How to Copy a CD or DVDCopying CDs and DVDs Using Blank CDs and DVDs Media Type Read Write RewritableUsing a Media Card Reader Optional Helpful TipsConnecting Two Monitors Connecting Two Monitors With VGA Connectors TV-OUT connector VGA blue connectorOptional DVI adapter Setting Up a Home and Office Network Connecting a TVChanging the Display Settings Connecting to a Network AdapterPower Management Network Setup WizardConnector Network adapter connector on computer Network adapterStandby Mode Hibernate ModePower Options Properties Power Schemes Tab Advanced TabIeee Hyper-ThreadingHibernate Tab About Your RAID Configuration RAID Level 0 ConfigurationSegment Hard driveRAID Level 1 Configuration Configuring Your Computer for RAIDSetting Your Computer to RAID-Enabled Mode Creating a RAID Level 0 ConfigurationCreating a RAID Level 1 Configuration Deleting a RAID VolumeConfiguring for RAID Using the Intel Application Accelerator Migrating to a RAID Level 0 Configuration Migrating to a RAID Level 1 Configuration Rebuilding a Degraded RAID Level 1 Configuration Understanding Intel Viiv Technology OptionalCreating a Spare Hard Drive To Mark a Drive as a Spare Hard DriveUsing Intel Viiv Quick Resume Technology Optional Enabling the QRT Feature in System SetupEnabling the QRT feature in the Operating system Troubleshooting Tips Battery ProblemsSolving Problems Drive Problems CD and DVD drive problemsMail, Modem, and Internet Problems Hard drive problemsProblems writing to a CD/DVD-RW drive Solving Problems Error Messages Use these characters in filenamesMedia Card Reader Problems Keyboard ProblemsLockups and Software Problems Computer does not start upComputer stops responding Program stops respondingOther software problems Program is designed for an earlier Windows operating systemSolid blue screen appears Memory Problems Mouse ProblemsNetwork Problems Power Problems Printer Problems Scanner ProblemsSound and Speaker Problems No sound from speakersVideo and Monitor Problems No sound from headphonesIf the screen is blank If the screen is difficult to read Solving Problems Diagnostic Lights Light Pattern Problem DescriptionLight Pattern Problem Description Suggested Resolution If the problem still exists, install aIf the problem persists, contact Dell Modules installed, removeIf there is an error message on your Screen identifying a problem with aInstalled on your computer Ensure that the cables are properlyDell Diagnostics Dell Diagnostics Main MenuOption Function What Is a Driver? DriversTab Function Reinstalling Drivers Using Windows XP Device Driver RollbackIdentifying Drivers Windows XPManually Reinstalling Drivers Resolving Software and Hardware IncompatibilitiesRestoring Your Operating System Using Microsoft Windows XP System Restore Creating a Restore PointRestoring the Computer to an Earlier Operating State Using Dell PC Restore by Symantec Undoing the Last System RestoreEnabling System Restore Removing Dell PC Restore Removing and Installing Parts Before You BeginRecommended Tools Turn Off Your ComputerBefore Working Inside Your Computer Front View of the Computer System System shutdownBack View of the Computer Removing the Computer Cover Removing and Installing Parts Power supply Inside View of Your ComputerSystem Board Components Memory Memory OverviewAddressing Memory With 4-GB Configurations Installing Memory Securing clips Connector Removing and Installing PartsTo processor Notch Memory module Cutouts CrossbarNotches Memory module Cutouts Crossbars Cards Removing MemoryInstalling a PCI Card PCI CardsRelease tab Release tabs Removing and Installing Parts Removing a PCI Card PCI Express Cards Installing a PCI Express Card Release tabs Card retentionRemoving and Installing Parts PCI Express X16 card Card Securing tab PCI Express Card slotNot fully seated card Bracket within slot Fully seated card Release tab Removing a PCI Express Card Release tabs Lever on chassis wallRelease tab Card retention mechanism DoorPiano bracket May not be present on all computers PCI ExpressRemoving and Installing Parts Drive Panels Removing the Drive PanelSliding plate lever Drive panel Removing the Drive-Panel Insert Replacing the Drive-Panel InsertDrive-panel Insert tab Drive panel Drive-panel insert Center driveReplacing the Drive Panel General Installation Guidelines DrivesHard Drive Power cable Hard drive cable Removing a Hard DriveTabs Hard drive Installing a Hard Drive Hard drive Hard drive bracketAdding a Second Hard Drive Floppy Drive Removing a Floppy DrivePower cable Floppy drive cable Installing a Floppy Drive Media Card Reader Removing a Media Card Reader100 Media Card Reader Not present on all computersInstalling a Media Card Reader 101Media Card Reader Screws CD/DVD Drive 102USB cable Media Card Reader Not present on all computers Removing a CD/DVD Drive 103Installing a CD/DVD Drive 104CD/DVD drive Shoulder screws 105 System boardBattery Replacing the Battery106 Battery Battery socket Tab Replacing the Computer Cover107 Removing and Installing Parts Specifications 109110 111 112 System Setup Overview113 50.8 cm/secEntering System Setup System Setup Screens114 115 System Setup Options 116RAID On 117 118 Monday through FridayUp from Hibernate or Off Remotely from SuspendBoot Sequence Option SettingsChanging Boot Sequence for the Current Boot 119Changing Boot Sequence for Future Boots 120Clearing Forgotten Passwords 121Clearing Cmos Settings Cleaning Your ComputerComputer, Keyboard, and Monitor 122Dell Technical Support Policy U.S. Only MouseFloppy Drive CDs and DVDsDefinition of Dell-Installed Software and Peripherals FCC Notices U.S. OnlyDefinition of Third-Party Software and Peripherals 124Class a Class B 125Contacting Dell FCC Identification Information126 127 ArubaAustralia Sydney Austria Vienna Website support.euro.dell.com128 129 Cayman Islands Chile Santiago 130 ColombiaCosta Rica 131 132 Home and Small BusinessCorporate Germany Langen Website support.euro.dell.com133 134 Italy Milan Website support.euro.dell.comJamaica Area Codes Local Numbers, Toll-Free Numbers135 Korea Seoul136 Luxembourg Website support.euro.dell.comMacao Malaysia Penang Website support.ap.dell.com137 MontserratNetherlands Antilles Netherlands Amsterdam Website support.euro.dell.com138 139 140 Sweden Upplands Vasby Website support.euro.dell.comSwitzerland Geneva Website support.euro.dell.com 141 Thailand Website support.ap.dell.comTrinidad/Tobago Turks and Caicos Islands142 Uruguay143 BusinessVirgin Islands VenezuelaAppendix Index Index 145146 Index Index 147 Booting to devices, 119 connectors, 66 Warranty Windows XP Device Driver Rollback, 58 Files and Settings Transfer148 Index

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