Symantec SCSP Agent Installation and Troubleshooting Manual

Installing UNIX agents

Troubleshooting agent issues

0 * * * * /etc/init.d/sisidsagent health_check

0* * * * /etc/init.d/sisipsutil health_check (Solaris and Linux Only) Use the appropriate crontab file for the UNIX platform:

■AIX

Crontab: /var/spool/cron/cronttabs/root

Scripts: /etc/rc.sisidsagent, /etc/rc.sisipsagent

■HP-UX

Crontab: /var/spool/cron/crontab.root

Scripts: /sbin/init.d/sisidsagent, /sbin/init.d/sisipsagent

■Linux

Crontab: /var/spool/cron/tabs/root

Scripts: /etc/init.d/sisidsagent, /etc/init.d/sisipsagent, /etc/init.d/sisipsutil

■Solaris

Crontab: /var/spool/cron/crontabs/root

Scripts: /etc/init.d/sisidsagent, /etc/init.d/sisipsagent, /etc/init.d/sisipsutil

■Tru64

Crontab: /var/spool/cron/crontabs/root

Scripts: /sbin/init.d/sisidsagent, /sbin/init.d/sisipsagent

Note: The scripts keep the last five core files generated in the agent’s respective home directory (/opt/Symantec/scspagent/IDS/bin and /opt/Symantec/ scspagent/IPS). To change this setting, modify the MAX_CORES=5 value in the scripts.

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Troubleshooting agent issues

ISSUE: An NFS server that does not respond on an agent computer causes the agent installation to hang.

SOLUTION: Press Ctrl+C to exit the installation, and then run df -k. If this causes the agent computer to hang, and you are sure that a mounted share is causing the problem, forcefully unmount the share that is not responding by typing and running the following command:

umount -f <mount-point>