Technical Support
Symantec Technical Support maintains support centers globally. Technical Support’s primary role is to respond to specific queries about product feature and function, installation, and configuration. The Technical Support group also authors content for our online Knowledge Base. The Technical Support group works collaboratively with the other functional areas within Symantec to answer your questions in a timely fashion. For example, the Technical Support group works with Product Engineering and Symantec Security Response to provide alerting services and virus definition updates.
Symantec’s maintenance offerings include the following:
■A range of support options that give you the flexibility to select the right amount of service for any size organization
■Telephone and
■Upgrade insurance that delivers automatic software upgrade protection
■Global support that is available 24 hours a day, 7 days a week worldwide. Support is provided in a variety of languages for those customers that are enrolled in the Platinum Support program
■Advanced features, including Technical Account Management
For information about Symantec’s Maintenance Programs, you can visit our Web site at the following URL:
www.symantec.com/techsupp/ent/enterprise.html
Select your country or language under Global Support. The specific features that are available may vary based on the level of maintenance that was purchased and the specific product that you use.
Contacting Technical Support
Customers with a current maintenance agreement may access Technical Support information at the following URL:
www.symantec.com/techsupp/ent/enterprise.html Select your region or language under Global Support.
Before contacting Technical Support, make sure you have satisfied the system requirements that are listed in your product documentation. Also, you should be at the computer on which the problem occurred, in case it is necessary to recreate the problem.
When you contact Technical Support, please have the following information available:
■Product release level
■Hardware information
■Available memory, disk space, NIC information
