■Operating system
■Version and patch level
■Network topology
■Router, gateway, and IP address information
■Problem description:
■Error messages and log files
■Troubleshooting that was performed before contacting Symantec
■Recent software configuration changes and network changes
Licensing and registration
If your Symantec product requires registration or a license key, access our technical support Web page at the following URL:
www.symantec.com/techsupp/ent/enterprise.html.
Select your region or language under Global Support, and then select the Licensing and Registration page.
Customer service
Customer service information is available at the following URL:
www.symantec.com/techsupp/ent/enterprise.html
Select your country or language under Global Support.
Customer Service is available to assist with the following types of issues:
■Questions regarding product licensing or serialization
■Product registration updates such as address or name changes
■General product information (features, language availability, local dealers)
■Latest information about product updates and upgrades
■Information about upgrade insurance and maintenance contracts
■Information about Symantec Value License Program
■Advice about Symantec's technical support options
■Nontechnical presales questions
■Issues that are related to
