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Installing Symantec Critical System Protection on Windows
Uninstalling Symantec Critical System Protection
Uninstalling an agent using Add or Remove Programs
Agent uninstallation uses the Windows Add or Remove Programs utility.
If the agent enforces policy prevention, it prevents you from removing agent- related files, the management server, and management console. If a service user account was created during installation, the account is not removed during uninstallation.
Use one of the following methods to disable policy prevention on the agent:
■Start the management console, and set the policy for the target agent to the Null prevention policy (sym_win_null_sbp).
■If the policy on the computer that runs the agent is not Null and permits policy override, use the policy override tool to disable policy prevention. See the Symantec Critical System Protection Policy Override Guide.
To uninstall an agent
1Disable policy prevention on the agent computer.
2On the computer that runs the agent, click Start > Settings >
Control Panel > Add/Remove Programs.
3Click Symantec Critical System Protection Agent, and then click Remove.
4Follow and complete the prompts until uninstallation completes.
5Restart the agent computer.
Unattended uninstallation of an agent
You can perform an unattended (silent) uninstallation of an agent using the agent.exe or
MsiExec.exe /X{<PRODUCT CODE>} /qn /l*v!+ <UNINSTLL LOG FILE>
The <PRODUCT CODE> is the Symantec Critical System Protection uninstall string necessary for MsiExec.exe. It can be found in the following directory:
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall
Browse the list of IDs. Locate the Symantec Critical System Protection agent application by looking at the properties in the right pane. Note the UinstallString string, and copy and modify it. For example:
C:\SISAgentUninstall.log
The system reboot is suppressed after the uninstallation.
