Dell 4100 manual Solving Problems

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S E C T I O N 2

Solving Problems

Finding Solutions

Accessing Help Files

Power Problems

Start-Up Error Messages

Video and Monitor Problems

Sound and Speaker Problems

Printer Problems

Scanner Problems

Modem Problems

Mouse Problems

Keyboard Problems

Drive Problems

Network Problems

Windows Error Messages

General Program Problems

Internet Connection Problems

E-Mail Problems

Resolving Other Technical Problems

Reinstalling Drivers

Reinstalling Windows 98

Reinstalling Windows Me

Reinstalling Windows 2000

w w w. d e l l . c o m s u p p o r t . d e l l . c o m

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Contents Solutions Guide Abbreviations and Acronyms Hints, Notices, and CautionsContents If the screen is difficult to read Adding Parts Returning Items for Warranty Repair or Credit When Using Your Computer Safety InstructionsWhen Working Inside Your Computer Protecting Against Electrostatic Discharge Safety Instr uctions Setting Up Accessing the Internet Hint Dellnet is not Setting Up Dellnet U.S. OnlyAccessing Your E-Mail Viewing Your Account InformationSending and Receiving E-Mail Connecting a PrinterResetting E-Mail Address Settings Parallel Printer USB Printer Installing the Printer DriverWindows Turning Off the ComputerSolving Problems Finding Solutions See Power Problems Accessing Help FilesTo access Windows Help Start-Up Error MessagesIf the screen is blank Video and Monitor ProblemsSunlight glare, which can cause poor picture quality If the screen is difficult to readSound and Speaker Problems If you cannot print to a USB printer Printer ProblemsIf you cannot print to a parallel port printer Modem Problems Scanner ProblemsMouse Problems If you cannot save a file to a floppy disk Keyboard ProblemsDrive Problems If you cannot play a music CD or install a program from a CD If the CD-RW drive stops writing If you have a hard drive problemIf you cannot play a DVD movie Windows Error Messages Network ProblemsProgram crashes General Program ProblemsProgram stops responding Solid blue screen appearsMail Problems Internet Connection ProblemsResolving Other Technical Problems If you have a problem with your Dellnet accountReinstalling Drivers At the Welcome Dell System Owner screen, click Next Reinstalling WindowsDouble-clickRefresh Windows OS Reinstalling Windows Me Click Next in the Welcome to Windows Me window Reinstalling Windows Press Enter again to restart your computer Adding Parts Removing the Computer Cover Looking Inside Your Computer System Board PowerAdding Cards Card Fully seated Adding Memory Removing CardsSecuring clips Notches Connector Adding a Second Hard Drive Tabs Front panel Adding Parts Drive bracket Screws Circuit board Tab holes Pin Cable Slots Hooks 3 sets Tabs Inch Devices Adding Other DrivesTabs Front panel Drive cage Screw Tabs Insert Connect a power cable to each drive Pin Cable Adding Parts Slots Hooks 3 sets Tabs Inch Devices You plan to use Drive cage Screw Adding Parts Slots Screws Adding Parts Drive screws Drive bracket Slots Wwpower cable from power supply Adding Parts Pin Cable Adding Parts Slots Hooks 3 sets Tabs Replacing the Computer Cover Adding Parts P e n d i Expansion Bus SpecificationsMemory NIC Power Standard Settings System Setup Screens Viewing SettingsReplacing the Battery Clearing Forgotten PasswordsBattery Battery socket Battery Contact Numbers and Addresses Contacting DellAustralia Sydney Austria ViennaBrazil Belgium BrusselsBrunei Canada North York, OntarioCzech Republic Prague China XiamenDenmark Horsholm Finland HelsinkiGermany Langen Home and Small BusinessCorporate Italy Milan Home and Small Business Hong KongIreland Cherrywood Website http//support.jp.dell.com Korea Seoul Japan KawasakiLuxembourg Latin AmericaMacau Malaysia PenangNew Zealand MexicoNetherlands Amsterdam Poland Warsaw Norway LysakerPortugal Singapore Singapore09/091 South Africa JohannesburgSoutheast Asian and Pacific CountriesSwitzerland Geneva Sweden Upplands VasbyTaiwan ThailandBracknell A. Austin, Texas Returning Items for Warranty Repair or CreditRegulatory Information Appendix Class a FCC Notices U.S. OnlyClass B Battery DisposalNOM Information Mexico Only Información para NOM únicamente para México Warranty and Return Policy InformationD ex 102 Index

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