Dell 4100 manual General Program Problems, Program crashes, Program stops responding

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w w w . d e l l . c o m s u p p o r t . d e l l . c o m

AR E Q U I R E D .DLL F I L E W A S N O T F O U N D — The program that you are

trying to open is missing an essential file. To remove and then reinstall the program:

1 Click the Start button, point to Settings, and then click Control Panel. 2 Double-click the Add/Remove Programs icon.

3 Select the program that you want to remove.

4 Click Add/Remove and follow the prompts on the screen.

5 See the program documentation for installation instructions.

General Program Problems

A program crashes

SE E T H E S O F T W A R E D O C U M E N T A T I O N — Many software manufacturers maintain websites with information that may help you to solve the problem.

A program stops responding

PR E S S <CT R L ><AL T ><DE L >— In the Close Program window, select the program that is no longer responding. Then click the End Task button.

A solid blue screen appears

TU R N T H E C O M P U T E R O F F — If the computer does not respond to a keystroke or a proper shutdown (see page 16), press the power button until the computer turns off. Press the power button again to restart the computer. The solid blue screen appears because you were not able to perform a proper Windows shutdown. ScanDisk will automatically run during the start-up process. Follow the instructions on the screen.

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Solving Problems

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Contents Solutions Guide Hints, Notices, and Cautions Abbreviations and AcronymsContents If the screen is difficult to read Adding Parts Returning Items for Warranty Repair or Credit Safety Instructions When Using Your ComputerWhen Working Inside Your Computer Protecting Against Electrostatic Discharge Safety Instr uctions Setting Up Hint Dellnet is not Setting Up Dellnet U.S. Only Accessing the InternetAccessing Your E-Mail Viewing Your Account InformationSending and Receiving E-Mail Connecting a PrinterResetting E-Mail Address Settings Parallel Printer Installing the Printer Driver USB PrinterTurning Off the Computer WindowsSolving Problems Finding Solutions See Accessing Help Files Power ProblemsStart-Up Error Messages To access Windows HelpVideo and Monitor Problems If the screen is blankIf the screen is difficult to read Sunlight glare, which can cause poor picture qualitySound and Speaker Problems If you cannot print to a USB printer Printer ProblemsIf you cannot print to a parallel port printer Scanner Problems Modem ProblemsMouse Problems If you cannot save a file to a floppy disk Keyboard ProblemsDrive Problems If you cannot play a music CD or install a program from a CD If the CD-RW drive stops writing If you have a hard drive problemIf you cannot play a DVD movie Network Problems Windows Error MessagesGeneral Program Problems Program crashesProgram stops responding Solid blue screen appearsInternet Connection Problems Mail ProblemsResolving Other Technical Problems If you have a problem with your Dellnet accountReinstalling Drivers Reinstalling Windows At the Welcome Dell System Owner screen, click NextDouble-clickRefresh Windows OS Reinstalling Windows Me Click Next in the Welcome to Windows Me window Reinstalling Windows Press Enter again to restart your computer Adding Parts Removing the Computer Cover Looking Inside Your Computer Power System BoardAdding Cards Card Fully seated Removing Cards Adding MemorySecuring clips Notches Connector Adding a Second Hard Drive Tabs Front panel Adding Parts Drive bracket Screws Circuit board Tab holes Pin Cable Slots Hooks 3 sets Tabs Adding Other Drives Inch DevicesTabs Front panel Drive cage Screw Tabs Insert Connect a power cable to each drive Pin Cable Adding Parts Slots Hooks 3 sets Tabs Inch Devices You plan to use Drive cage Screw Adding Parts Slots Screws Adding Parts Drive screws Drive bracket Slots Wwpower cable from power supply Adding Parts Pin Cable Adding Parts Slots Hooks 3 sets Tabs Replacing the Computer Cover Adding Parts P e n d i Specifications Expansion BusMemory NIC Power Standard Settings Viewing Settings System Setup ScreensClearing Forgotten Passwords Replacing the BatteryBattery Battery socket Battery Contacting Dell Contact Numbers and AddressesAustralia Sydney Austria ViennaBelgium Brussels BrazilBrunei Canada North York, OntarioChina Xiamen Czech Republic PragueDenmark Horsholm Finland HelsinkiGermany Langen Home and Small BusinessCorporate Italy Milan Home and Small Business Hong KongIreland Cherrywood Japan Kawasaki Website http//support.jp.dell.com Korea SeoulLatin America LuxembourgMacau Malaysia PenangNew Zealand MexicoNetherlands Amsterdam Norway Lysaker Poland WarsawPortugal Singapore SingaporeSouth Africa Johannesburg 09/091Southeast Asian and Pacific CountriesSweden Upplands Vasby Switzerland GenevaTaiwan ThailandBracknell Returning Items for Warranty Repair or Credit A. Austin, TexasRegulatory Information Appendix FCC Notices U.S. Only Class aBattery Disposal Class BNOM Information Mexico Only Warranty and Return Policy Information Información para NOM únicamente para MéxicoD ex 102 Index

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