CO N N E C T T H E M O D E M D IR E C T L Y T O T H E T E L E P H O N E W A L L J A C K — If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge protector, or line splitter, then bypass them and connect the modem directly to the telephone wall jack with the telephone line.
CH E C K T H E C O N N E C T I O N — Verify that the telephone line is connected to the green jack on the modem. (The green
CH E C K T H E T E L E PH O N E L I N E — Try using a different telephone line. If you are using a line that is 10 ft (3 m) or more in length, try a shorter one.
VE R I F Y T H A T T H E M O D E M I S C O M M U N I C A T I N G W I T H WI N D O W S
1 Click the Start button, point to Settings, and click Control Panel.
2 In the Control Panel,
If there are multiple entries for the same modem or modems listed that are not installed, delete the entries and restart the computer.
3 Click the Diagnostics tab.
4 Click the COM port for your modem.
5 Click More Info to verify that the modem is communicating with Windows. If all commands receive responses, the modem is operating properly.
Mouse Problems
RE C O N N E C T T H E M O U S E C A B L E
1 Press <Ctrl><Esc> to display the Start menu.
2 Use the keyboard arrow keys to highlight Shut Down and then press the <Enter> key.
3 After the computer turns off, reconnect the mouse cable as shown on the START HERE sheet for your computer.
4 Start the computer.
CH E C K T H E M O U S E S E T T I N G S — Click the Start button, select Control Panel, and then
Solving Problems
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