Dell 4100 manual Returning Items for Warranty Repair or Credit, A. Austin, Texas

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w w w . d e l l . c o m s u p p o r t . d e l l . c o m

Country (City)	Department Name or Service Area,	Area Codes,
International Access Code	Website and E-mail Address	Local Numbers, and
Country Code		Toll Free Numbers
City Code

U.S.A. (Austin, Texas)	Automated Order-Status System	toll free: 1-800-433-9014
International Access Code: 011 AutoTech (for portable and desktop computers)		toll free: 1-800-247-9362
Country Code: 1	Dell Home and Small Business Group (for portable and desktop computers):
	Customer Technical Support (Return Material	toll free: 1-800-624-9896
	Authorization Numbers)
	Customer Technical Support (Home sales	toll free: 1-877-576-3355
	purchased via http://www.dell.com)
	Customer Service (Credit Return Authorization	toll free: 1-800-624-9897
	Numbers)
	National Accounts (systems purchased by established Dell national accounts
	[have your account number handy], medical institutions, or value-added resellers
	[VARs]):
	Customer Service and Technical Support (Return	toll free: 1-800-822-8965
	Material Authorization Numbers)
	Public Americas International (systems purchased by governmental agencies
	[local, state, or federal] or educational institutions):
	Customer Service and Technical Support (Return	toll free: 1-800-234-1490
	Material Authorization Numbers)
	Dell Sales	toll free: 1-800-289-3355
		or toll free: 1-800-879-3355
	Spare Parts Sales	toll free: 1-800-357-3355
	DellWare™	toll free: 1-800-753-7201
	Desktop and Portable Fee-Based Technical Support	toll free: 1-800-433-9005

Returning Items for Warranty Repair or Credit

Prepare all items being returned, whether for repair or credit, as follows:

1Call Dell to obtain an authorization number, and write it clearly and prominently on the outside of the box.

2Include a copy of the invoice and a letter describing the reason for the return.

3Include any accessories that belong with the item(s) being returned (power cables, CDs, guides, and so on) if the return is for credit.

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Appendix

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Contents Solutions Guide Hints, Notices, and Cautions Abbreviations and AcronymsContents If the screen is difficult to read Adding Parts Returning Items for Warranty Repair or Credit Safety Instructions When Using Your ComputerWhen Working Inside Your Computer Protecting Against Electrostatic Discharge Safety Instr uctions Setting Up Accessing Your E-Mail Hint Dellnet is not Setting Up Dellnet U.S. OnlyAccessing the Internet Viewing Your Account InformationResetting E-Mail Address Settings Connecting a PrinterSending and Receiving E-Mail Parallel Printer Installing the Printer Driver USB PrinterTurning Off the Computer WindowsSolving Problems Finding Solutions See Accessing Help Files Power ProblemsStart-Up Error Messages To access Windows HelpVideo and Monitor Problems If the screen is blankIf the screen is difficult to read Sunlight glare, which can cause poor picture qualitySound and Speaker Problems If you cannot print to a parallel port printer Printer ProblemsIf you cannot print to a USB printer Scanner Problems Modem ProblemsMouse Problems Drive Problems Keyboard ProblemsIf you cannot save a file to a floppy disk If you cannot play a music CD or install a program from a CD If you cannot play a DVD movie If you have a hard drive problemIf the CD-RW drive stops writing Network Problems Windows Error MessagesProgram stops responding General Program ProblemsProgram crashes Solid blue screen appearsResolving Other Technical Problems Internet Connection ProblemsMail Problems If you have a problem with your Dellnet accountReinstalling Drivers Reinstalling Windows At the Welcome Dell System Owner screen, click NextDouble-clickRefresh Windows OS Reinstalling Windows Me Click Next in the Welcome to Windows Me window Reinstalling Windows Press Enter again to restart your computer Adding Parts Removing the Computer Cover Looking Inside Your Computer Power System BoardAdding Cards Card Fully seated Removing Cards Adding MemorySecuring clips Notches Connector Adding a Second Hard Drive Tabs Front panel Adding Parts Drive bracket Screws Circuit board Tab holes Pin Cable Slots Hooks 3 sets Tabs Adding Other Drives Inch DevicesTabs Front panel Drive cage Screw Tabs Insert Connect a power cable to each drive Pin Cable Adding Parts Slots Hooks 3 sets Tabs Inch Devices You plan to use Drive cage Screw Adding Parts Slots Screws Adding Parts Drive screws Drive bracket Slots Wwpower cable from power supply Adding Parts Pin Cable Adding Parts Slots Hooks 3 sets Tabs Replacing the Computer Cover Adding Parts P e n d i Specifications Expansion BusMemory NIC Power Standard Settings Viewing Settings System Setup ScreensClearing Forgotten Passwords Replacing the BatteryBattery Battery socket Battery Australia Sydney Contacting DellContact Numbers and Addresses Austria ViennaBrunei Belgium BrusselsBrazil Canada North York, OntarioDenmark Horsholm China XiamenCzech Republic Prague Finland HelsinkiCorporate Home and Small BusinessGermany Langen Ireland Cherrywood Hong KongItaly Milan Home and Small Business Japan Kawasaki Website http//support.jp.dell.com Korea SeoulMacau Latin AmericaLuxembourg Malaysia PenangNetherlands Amsterdam MexicoNew Zealand Portugal Norway LysakerPoland Warsaw Singapore SingaporeSoutheast Asian and Pacific South Africa Johannesburg09/091 CountriesTaiwan Sweden Upplands VasbySwitzerland Geneva ThailandBracknell Returning Items for Warranty Repair or Credit A. Austin, TexasRegulatory Information Appendix FCC Notices U.S. Only Class aBattery Disposal Class BNOM Information Mexico Only Warranty and Return Policy Information Información para NOM únicamente para MéxicoD ex 102 Index

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