Dell 200, 6100 manual System Documentation, World Wide Web on the Internet, Help Tools

Page 110

Table 11-1. Help Tools

Subject or Task	Tool

BIOS revisions

Frequently asked questions

Information about Dell, its products, and its services Installation instructions

Interrupt maps

Ordering parts

Software update information

System board layouts

Technical notes on system compatibility and revisions Technical training class information

Technical specifications

Troubleshooting, step-by-step instructions

Unresolved problems requiring assistance from a Dell technician

TechConnect BBS

AutoTech service

TechFax service, World Wide Web on the Internet

System User’s Guide , Installation and Troubleshooting

Guide, technical support service, AutoTech service

TechFax service

Technical support service, TechConnect BBS

TechFax service

TechFax service, Installation and Troubleshooting Guide

TechFax service

TechFax service

TechFax service, system User’s Guide

Installation and Troubleshooting Guide, Dell system diag- nostics, AutoTech service

Technical support service, TechConnect BBS

NOTE: For the full name of an abbreviation or acronym used in this table, see the acronym and abbreviation list.

System Documentation

The Installation and Troubleshooting Guide includes information about system features, customizing the operation of the computer, and diagnosing and trouble- shooting computer problems. The system User’s Guide includes information on system features, small computer system interface (SCSI) device drivers, the system setup program, and the system configuration utility.

World Wide Web on the Internet

Dell can be accessed electronically on the Internet via a World Wide Web site, a file transfer protocol (FTP) site,

and electronic mail (e-mail) using the following addresses:

•World Wide Web http://www.dell.com/

•Anonymous FTP ftp.dell.com/

Log in as user: anonymous, and use your e-mail address as your password.

•Electronic Support Service support@dell.com

11-2 Dell PowerEdge 6100/200 System Installation and Troubleshooting Guide

Image 110

Contents 167$//$7,21$17528%/6+227,1**8 Page Protecting Against Electrostatic Discharge Safety InstructionsWhen Working Inside the Computer When Using the Computer System Preface About This GuideOther Documentation You May Need Notational ConventionsTypographical Conventions Examples autoexec.bat and c\windowsPage Contents Chapter Running the System Diagnostics Chapter Checking the Equipment Chapter Installing System Board Options Chapter Installing Drives in the External Bays Before You Call Figures Figure B-1 Column x 25-Line Character Set Subtest Screen Tables Page Dell Confidential Preliminary 12/17/96 Xxiv Basic Checks Checking the BasicsBacking Up Files Is the computer wet or damaged?Checking Connections and Switches Run the system diagnostics as described in Chap- terBack Panel Features Turn on the system Is the monitor operating properly? Yes. Continue to stepIs the keyboard operating properly? Yes. Continue to step Boot Routine IndicationsLook and Listen Is the mouse or printer operating properly?System Setup Program System Configuration UtilitySystem Messages Messages and CodesSystem Messages CodeMessage System Messages System Beep Codes System Beep CodesScsi Hard-Disk Drive Indicator Patterns Diagnostics MessagesScsi Hard-Disk Drive Indicator Codes Alert Log Messages From the Dell HIP ProgramPage Using Software Finding Software SolutionsInstalling and Configuring Software Error MessagesProgram Conflicts Input ErrorsDefault IRQ Line Assignments Avoiding Interrupt Assignment ConflictsWhen to Use the System Diagnostics Running the System DiagnosticsFeatures of the System Diagnostics Starting the System Diagnostics Sample Diagnostics MenuHow to Use the System Diagnostics Sample System Diagnostics Main ScreenRun How to Use the MenuMain Menu Categories SelectSubtest Run Under SubtestOptions Option ParametersKey-Help Test LimitsAbout Quit Tests in the System DiagnosticsSystem Diagnostics Tests System Diagnostics Tests RAM Test Group Error MessagesWhy Run a RAM Test? System Set Test GroupWhy Run a System Set Test? Why Run a Video Test? Video Test GroupMouse Test Why Run a Keyboard Test?Keyboard Test Group Diskette Drives Test Group Why Run the Mouse Test?Why Run a Diskette Drives Test? Serial/Infrared Ports Test GroupWhy Run a Serial/Infrared Ports Test? Parallel Ports Test GroupWhy Run a Parallel Ports Test? Scsi Devices Test GroupWhy Run a Scsi Devices Test? Page Checking the Equipment Troubleshooting the MonitorRun the system diagnostics software Troubleshooting the Keyboard Troubleshooting I/O PortsChange the necessary statements in the start-up files Troubleshooting the Basic I/O FunctionsCheck the contents of the start-up files Run the parallel printer’s self-test Troubleshooting a Parallel PrinterTroubleshooting a Serial I/O Device Attempt another print operation on the parallel printerSafety First- For You and the Computer Checking Inside the ComputerRemoving and Replacing the Computer Covers Removing the Computer CoversReplacing the Computer Covers Removing the Computer CoversRemove the computer covers Removing the Front BezelInside the Chassis Inside the Chassis-Front/Left Side View Troubleshooting a Wet Computer Responding to a Dell HIP Alert MessageCheck all the board and card connections in the computer Troubleshooting a Damaged ComputerLet the computer dry for at least 24 hours Verify all internal cable and component connectionsTroubleshooting the RTC Chip Troubleshooting Power Supply Problems Replacing a Power SupplyPower Cable Connectors on Power-Supply Paralleling Board Troubleshooting a Cooling FanTroubleshooting Power Cable Connections Check the cable connections listed in TableReplace the left computer cover Reinstall the fan carrier in the computerReplacing a Cooling Fan Troubleshooting Expansion Cards Reseat the expansion cards in their connectorsRun the RAM Test Group in the system diagnostics Troubleshooting System MemoryCorrect the system board’s configuration jumper settings Turn on the system, including any attached peripheralsTroubleshooting the Video Subsystem Remove the video expansion card, and repeat step Troubleshooting the System BoardDetermine whether a video expansion card is installed Troubleshooting the Diskette Drive Subsystem Disconnect the keyboard and reboot the systemCheck the diskette drive cabling Troubleshooting the Diskette Drive Sub- systemChecking the Diskette Drive Subsystem Repeat steps 1 and 2, and remove all expansion cardsTroubleshooting a Scsi Tape Drive Troubleshooting Scsi Hard-Disk Drives Drive Indicator Error CodesTroubleshooting the Scsi Hard-Disk Drive Remove the drive carrier and install it in another drive bayChecking Inside the Computer Page Installing System Board Options Installing System Board OptionsSystem Board Features Expansion CardsInstalling an Expansion Card Expansion CardsRelocating or Removing an Expansion Card Connect any cables that should be attached to the cardAdding Memory Memory Upgrade KitsSimm Installation Guidelines Sample Simm Configurations Performing a Memory Upgrade Shows the location of the Simm sockets on the memory moduleInstalling SIMMs Removing SIMMs Valid Microprocessor Configurations Remove the left computer cover Remove the microprocessor from the socket Remove the appropriate modulesRemove the heat sink Install the microprocessor in the socket see Fig- ure Unpack the new microprocessorReplacing the RTC Chip Replace the microprocessor securing clipInstall the new RTC chip 13. RTC ChipPage Installing Drives in the External Bays Installing Drives in the External BaysBefore You Begin External Drive Bay HardwareConnecting the Drive Removing and Replacing Front-Panel InsertsScsi Configuration Information Installing Scsi Devices in the External BaysDC Power Cables Remove the computer covers and front bezel Installing a Scsi DevicePrepare the drive for installation Page Configure the controller card if necessary Prepare the tape drive and controller card for installation Remove both computer covers and the front bezelInstalling Drives in the Internal Bays Installing Drives in the Internal Bays 10-1Scsi Hard-Disk Drive Configuration Internal Drive HardwareRemoving and Installing a Scsi Hard-Disk Drive Install any required Scsi device driversScsi Hard-Disk Drive Indicator Patterns Remove the hard-disk driveInstalling Drives in the Internal Bays 10-5 Configuring the Boot Device Partitioning and Formatting Scsi Hard-Disk DrivesTechnical Assistance Run the diagnostics for your Dell systemGetting Help Help ToolsHelp Tools System DocumentationWorld Wide Web on the Internet AutoTech Service Commercial Online ServicesDell Diagnostics Program TechFax ServiceProduct Information Problems With Your OrderTechnical Support Service TechConnect BBSDell Contact Numbers Returning Items for Warranty Repair or CreditBefore You Call 1344 International Dialing CodesGetting Help 11-7 Austria Dell Contact NumbersAustralia BelgiumCzech Republic CanadaChina France DenmarkFinland GermanyJapan IrelandItaly KoreaMalaysia LuxembourgMacau MexicoPoland New ZealandNorway SingaporeTaiwan SwedenSwitzerland Austin, Texas AutoTech Automated technical support Page Diagnostics Checklist Diagnostics Checklist Video Memory Test Diagnostic Video TestsText Mode Character Test Video Hardware TestCharacter Attributes Subtest 40 x Character Attributes Subtest 80 xCharacter Set Subtest 80 x Character Set Subtest 40 xTable B-1. Color Attributes Text Mode Color TestColor Attributes Subtest 80 x Text Mode Pages Test Graphics Mode Test640 x 350 16-Color Graphics Mode Screen 320 x 200 16-Color Graphics Mode Screen640 x 200 16-Color Graphics Mode Screen 640 x 480 2-Color Graphics Mode ScreenColor Palettes Test Solid Colors Test Page Switches Jumpers, Switches, and ConnectorsJumpers and Switches General Explanation JumpersFigure C-1. System Board Jumpers and Switches System BoardTable C-1. System-Board Jumper and Switch Settings Clear Cmos Clear Password Reserved Bios RecoveryVideo Sleep Table C-2. System Board Connectors and Sockets System Board LabelsMicroprocessor Module Figure C-2. Microprocessor Module JumpersTable C-3. Microprocessor Module Jumper Settings Table C-4. Scsi Backplane Board Connectors Scsi Backplane BoardPower-Supply Paralleling Board Figure C-4. Power-Supply Paralleling BoardDisabling a Forgotten Password Table C-5. Power-Supply Paralleling Board ConnectorsAbbreviations and Acronyms Der TelekommunikationDram LIF Verband Deutscher Elektro Index Page Index Page Index Page Switches settings table, C-3 Page Index

Related manuals

Manual 132 pages 53.29 Kb

Manual 6 pages 26.32 Kb

Manual 214 pages 18.44 Kb

Manual 82 pages 39.19 Kb