Dell 200, 6100 manual Diagnostics Checklist

Page 126

Diagnostics Checklist

Name: ______________________________________________________________Date:

Address: _____________________________________________________________Phone no.:

Service tag (bar code on the back of the computer):

Return Material Authorization Number (if provided by support technician):

Operating system and version: __________________________________________________________________

Peripherals:___________________________________________________________________________________

____________________________________________________________________________________________

____________________________________________________________________________________________

Expansion cards: _____________________________________________________________________________

_____________________________________________________________________________________________

____________________________________________________________________________________________

Are you connected to a network?			yes				no
Are you connected to a network?			yes				no

Network, version, and network card:

Programs and versions: ________________________________________________________________________

Start-up file contents:	autoexec.bat	config.sys
____________________	_____________________	___________________________________
____________________	_____________________	___________________________________

Error message or beep code:____________________________________________________________________

Description of problem and troubleshooting procedures you performed: _______________________________

____________________________________________________________________________________________

____________________________________________________________________________________________

____________________________________________________________________________________________

____________________________________________________________________________________________

A-2 Dell PowerEdge 6100/200 System Installation and Troubleshooting Guide

Image 126

Contents 167$//$7,21$17528%/6+227,1**8 Page Safety Instructions When Working Inside the ComputerProtecting Against Electrostatic Discharge When Using the Computer System Preface About This GuideOther Documentation You May Need Notational ConventionsTypographical Conventions Examples autoexec.bat and c\windowsPage Contents Chapter Running the System Diagnostics Chapter Checking the Equipment Chapter Installing System Board Options Chapter Installing Drives in the External Bays Before You Call Figures Figure B-1 Column x 25-Line Character Set Subtest Screen Tables Page Dell Confidential Preliminary 12/17/96 Xxiv Basic Checks Checking the BasicsBacking Up Files Is the computer wet or damaged?Checking Connections and Switches Run the system diagnostics as described in Chap- terBack Panel Features Turn on the system Is the monitor operating properly? Yes. Continue to stepIs the keyboard operating properly? Yes. Continue to step Boot Routine IndicationsLook and Listen Is the mouse or printer operating properly?System Setup Program System Configuration UtilityMessages and Codes System MessagesSystem Messages CodeMessage System Messages System Beep Codes System Beep CodesScsi Hard-Disk Drive Indicator Patterns Diagnostics MessagesScsi Hard-Disk Drive Indicator Codes Alert Log Messages From the Dell HIP ProgramPage Using Software Finding Software SolutionsInstalling and Configuring Software Error MessagesProgram Conflicts Input ErrorsDefault IRQ Line Assignments Avoiding Interrupt Assignment ConflictsRunning the System Diagnostics Features of the System DiagnosticsWhen to Use the System Diagnostics Starting the System Diagnostics Sample Diagnostics MenuHow to Use the System Diagnostics Sample System Diagnostics Main ScreenRun How to Use the MenuMain Menu Categories SelectSubtest Run Under SubtestOptions Option ParametersTest Limits AboutKey-Help Tests in the System Diagnostics System Diagnostics TestsQuit System Diagnostics Tests RAM Test Group Error MessagesWhy Run a RAM Test? System Set Test GroupWhy Run a System Set Test? Why Run a Video Test? Video Test GroupWhy Run a Keyboard Test? Keyboard Test GroupMouse Test Diskette Drives Test Group Why Run the Mouse Test?Why Run a Diskette Drives Test? Serial/Infrared Ports Test GroupWhy Run a Serial/Infrared Ports Test? Parallel Ports Test GroupWhy Run a Parallel Ports Test? Scsi Devices Test GroupWhy Run a Scsi Devices Test? Page Troubleshooting the Monitor Run the system diagnostics softwareChecking the Equipment Troubleshooting the Keyboard Troubleshooting I/O PortsTroubleshooting the Basic I/O Functions Check the contents of the start-up filesChange the necessary statements in the start-up files Run the parallel printer’s self-test Troubleshooting a Parallel PrinterTroubleshooting a Serial I/O Device Attempt another print operation on the parallel printerSafety First- For You and the Computer Checking Inside the ComputerRemoving and Replacing the Computer Covers Removing the Computer CoversReplacing the Computer Covers Removing the Computer CoversRemoving the Front Bezel Inside the ChassisRemove the computer covers Inside the Chassis-Front/Left Side View Troubleshooting a Wet Computer Responding to a Dell HIP Alert MessageCheck all the board and card connections in the computer Troubleshooting a Damaged ComputerLet the computer dry for at least 24 hours Verify all internal cable and component connectionsTroubleshooting the RTC Chip Troubleshooting Power Supply Problems Replacing a Power SupplyPower Cable Connectors on Power-Supply Paralleling Board Troubleshooting a Cooling FanTroubleshooting Power Cable Connections Check the cable connections listed in TableReinstall the fan carrier in the computer Replacing a Cooling FanReplace the left computer cover Troubleshooting Expansion Cards Reseat the expansion cards in their connectorsRun the RAM Test Group in the system diagnostics Troubleshooting System MemoryCorrect the system board’s configuration jumper settings Turn on the system, including any attached peripheralsTroubleshooting the Video Subsystem Troubleshooting the System Board Determine whether a video expansion card is installedRemove the video expansion card, and repeat step Troubleshooting the Diskette Drive Subsystem Disconnect the keyboard and reboot the systemCheck the diskette drive cabling Troubleshooting the Diskette Drive Sub- systemChecking the Diskette Drive Subsystem Repeat steps 1 and 2, and remove all expansion cardsTroubleshooting a Scsi Tape Drive Troubleshooting Scsi Hard-Disk Drives Drive Indicator Error CodesTroubleshooting the Scsi Hard-Disk Drive Remove the drive carrier and install it in another drive bayChecking Inside the Computer Page Installing System Board Options Installing System Board OptionsSystem Board Features Expansion CardsInstalling an Expansion Card Expansion CardsRelocating or Removing an Expansion Card Connect any cables that should be attached to the cardMemory Upgrade Kits Simm Installation GuidelinesAdding Memory Sample Simm Configurations Performing a Memory Upgrade Shows the location of the Simm sockets on the memory moduleInstalling SIMMs Removing SIMMs Valid Microprocessor Configurations Remove the left computer cover Remove the appropriate modules Remove the heat sinkRemove the microprocessor from the socket Install the microprocessor in the socket see Fig- ure Unpack the new microprocessorReplacing the RTC Chip Replace the microprocessor securing clipInstall the new RTC chip 13. RTC ChipPage Installing Drives in the External Bays Installing Drives in the External BaysBefore You Begin External Drive Bay HardwareConnecting the Drive Removing and Replacing Front-Panel InsertsInstalling Scsi Devices in the External Bays DC Power CablesScsi Configuration Information Installing a Scsi Device Prepare the drive for installationRemove the computer covers and front bezel Page Configure the controller card if necessary Prepare the tape drive and controller card for installation Remove both computer covers and the front bezelInstalling Drives in the Internal Bays Installing Drives in the Internal Bays 10-1Scsi Hard-Disk Drive Configuration Internal Drive HardwareRemoving and Installing a Scsi Hard-Disk Drive Install any required Scsi device driversScsi Hard-Disk Drive Indicator Patterns Remove the hard-disk driveInstalling Drives in the Internal Bays 10-5 Configuring the Boot Device Partitioning and Formatting Scsi Hard-Disk DrivesTechnical Assistance Run the diagnostics for your Dell systemGetting Help Help ToolsSystem Documentation World Wide Web on the InternetHelp Tools AutoTech Service Commercial Online ServicesDell Diagnostics Program TechFax ServiceProduct Information Problems With Your OrderTechnical Support Service TechConnect BBSReturning Items for Warranty Repair or Credit Before You CallDell Contact Numbers 1344 International Dialing CodesGetting Help 11-7 Austria Dell Contact NumbersAustralia BelgiumCanada ChinaCzech Republic France DenmarkFinland GermanyJapan IrelandItaly KoreaMalaysia LuxembourgMacau MexicoPoland New ZealandNorway SingaporeSweden SwitzerlandTaiwan Austin, Texas AutoTech Automated technical support Page Diagnostics Checklist Diagnostics Checklist Video Memory Test Diagnostic Video TestsText Mode Character Test Video Hardware TestCharacter Attributes Subtest 40 x Character Attributes Subtest 80 xCharacter Set Subtest 80 x Character Set Subtest 40 xText Mode Color Test Color Attributes Subtest 80 xTable B-1. Color Attributes Text Mode Pages Test Graphics Mode Test640 x 350 16-Color Graphics Mode Screen 320 x 200 16-Color Graphics Mode Screen640 x 200 16-Color Graphics Mode Screen 640 x 480 2-Color Graphics Mode ScreenColor Palettes Test Solid Colors Test Page Switches Jumpers, Switches, and ConnectorsJumpers and Switches General Explanation JumpersFigure C-1. System Board Jumpers and Switches System BoardTable C-1. System-Board Jumper and Switch Settings Clear Cmos Clear Password Reserved Bios RecoveryVideo Sleep Table C-2. System Board Connectors and Sockets System Board LabelsMicroprocessor Module Figure C-2. Microprocessor Module JumpersTable C-3. Microprocessor Module Jumper Settings Table C-4. Scsi Backplane Board Connectors Scsi Backplane BoardPower-Supply Paralleling Board Figure C-4. Power-Supply Paralleling BoardDisabling a Forgotten Password Table C-5. Power-Supply Paralleling Board ConnectorsAbbreviations and Acronyms Der TelekommunikationDram LIF Verband Deutscher Elektro Index Page Index Page Index Page Switches settings table, C-3 Page Index

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