Dell 6100, 200 manual Why Run a System Set Test?

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Subtests

The subtests that constitute the System Set Test Group and the computer functions they confirm follow:

CMOS Confidence Test

Checks the NVRAM for accessibility and reliability of data storage by performing a data pattern check and verifying the uniqueness of memory addresses.

EISA Configuration Memory Test

Verifies the accessibility and reliability of the RAM on the Extended Industry-Standard Architecture (EISA) configuration RAM chip, which stores the EISA hardware configuration information. On sys- tems without flash RAM, performs a data pattern and address uniqueness test.

DMA Controller Test

Tests the direct memory access (DMA) controller and verifies the correct operation of its page and channel registers by writing patterns to the registers.

Real-Time Clock Test

Confirms the functionality and accuracy of the com- puter’s real-time clock (RTC).

Timers Test

Checks the timers used by the microprocessor for event counting, frequency generation, and other functions. Only the functions that can be activated by software are tested.

Interrupt Controller Test

Generates an interrupt on each interrupt request (IRQ) line to verify that devices using that line can communicate with the microprocessor(s) and that the interrupt controllers send the correct memory addresses to the microprocessor(s).

Speaker Test

Checks the functionality of the speaker by generat- ing eight tones.

x87 Calculation Test

Checks the use of different types of numbers and the math coprocessor’s ability to calculate correctly.

x87 Duty Cycle Test

Tests the math coprocessor’s ability to perform com- plex mathematical operations.

x87 Error Exception Test

Verifies the math coprocessor’s ability to handle errors and to send IRQs to the microprocessor.

Apic Test and Apic MP Test

For systems with multiprocessors, confirms that the additional microprocessors are operational.

Why Run a System Set Test?

The System Set subtests double-check many system board components, such as the computer’s input/output (I/O) circuitry, that are tested by other test groups or subtests in the diagnostics. You should run the System Set Test Group if you are having a problem and cannot isolate the failure or malfunction to a particular system board component.

The System Set Test Group also verifies the proper oper- ation of other computer components, such as the speaker, that are not tested elsewhere in the diagnostics.

The following symptoms usually suggest a problem with a component or subassembly that warrants running a Sys- tem Set subtest:

A program is not running as usual, or a proven piece of software appears to malfunction and you confirm that the software itself is not at fault. You can con- firm that the software is functioning properly by moving it to another computer and running it there.

An option card you previously accessed can no longer be accessed.

You get parity errors or page fault failures (any error message that contains the words parity or page fault) at any time during operation. These errors are usu- ally accompanied by a reference to an address, which you should record on a copy of the Diagnos- tics Checklist found in Appendix A.

Correcting errors in the system configuration infor- mation in the system setup program or the system configuration utility does not resolve a problem.

The computer’s clock/calendar stops.

Running the System Diagnostics

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Contents 167$//$7,21$17528%/6+227,1**8 Page Safety Instructions When Working Inside the ComputerProtecting Against Electrostatic Discharge When Using the Computer System About This Guide PrefaceNotational Conventions Other Documentation You May NeedExamples autoexec.bat and c\windows Typographical ConventionsPage Contents Chapter Running the System Diagnostics Chapter Checking the Equipment Chapter Installing System Board Options Chapter Installing Drives in the External Bays Before You Call Figures Figure B-1 Column x 25-Line Character Set Subtest Screen Tables Page Dell Confidential Preliminary 12/17/96 Xxiv Backing Up Files Checking the BasicsBasic Checks Is the computer wet or damaged?Run the system diagnostics as described in Chap- ter Checking Connections and SwitchesBack Panel Features Is the monitor operating properly? Yes. Continue to step Turn on the systemLook and Listen Boot Routine IndicationsIs the keyboard operating properly? Yes. Continue to step Is the mouse or printer operating properly?System Configuration Utility System Setup ProgramMessages and Codes System MessagesSystem Messages CodeMessage System Messages System Beep Codes System Beep CodesScsi Hard-Disk Drive Indicator Codes Diagnostics MessagesScsi Hard-Disk Drive Indicator Patterns Alert Log Messages From the Dell HIP ProgramPage Installing and Configuring Software Finding Software SolutionsUsing Software Error MessagesDefault IRQ Line Assignments Input ErrorsProgram Conflicts Avoiding Interrupt Assignment ConflictsRunning the System Diagnostics Features of the System DiagnosticsWhen to Use the System Diagnostics Sample Diagnostics Menu Starting the System DiagnosticsSample System Diagnostics Main Screen How to Use the System DiagnosticsMain Menu Categories How to Use the MenuRun SelectRun Under Subtest SubtestOption Parameters OptionsTest Limits AboutKey-Help Tests in the System Diagnostics System Diagnostics TestsQuit System Diagnostics Tests Why Run a RAM Test? Error MessagesRAM Test Group System Set Test GroupWhy Run a System Set Test? Video Test Group Why Run a Video Test?Why Run a Keyboard Test? Keyboard Test GroupMouse Test Why Run a Diskette Drives Test? Why Run the Mouse Test?Diskette Drives Test Group Serial/Infrared Ports Test GroupParallel Ports Test Group Why Run a Serial/Infrared Ports Test?Scsi Devices Test Group Why Run a Parallel Ports Test?Why Run a Scsi Devices Test? Page Troubleshooting the Monitor Run the system diagnostics softwareChecking the Equipment Troubleshooting I/O Ports Troubleshooting the KeyboardTroubleshooting the Basic I/O Functions Check the contents of the start-up filesChange the necessary statements in the start-up files Troubleshooting a Serial I/O Device Troubleshooting a Parallel PrinterRun the parallel printer’s self-test Attempt another print operation on the parallel printerChecking Inside the Computer Safety First- For You and the ComputerRemoving the Computer Covers Removing and Replacing the Computer CoversRemoving the Computer Covers Replacing the Computer CoversRemoving the Front Bezel Inside the ChassisRemove the computer covers Inside the Chassis-Front/Left Side View Responding to a Dell HIP Alert Message Troubleshooting a Wet ComputerLet the computer dry for at least 24 hours Troubleshooting a Damaged ComputerCheck all the board and card connections in the computer Verify all internal cable and component connectionsTroubleshooting the RTC Chip Replacing a Power Supply Troubleshooting Power Supply ProblemsTroubleshooting Power Cable Connections Troubleshooting a Cooling FanPower Cable Connectors on Power-Supply Paralleling Board Check the cable connections listed in TableReinstall the fan carrier in the computer Replacing a Cooling FanReplace the left computer cover Reseat the expansion cards in their connectors Troubleshooting Expansion CardsCorrect the system board’s configuration jumper settings Troubleshooting System MemoryRun the RAM Test Group in the system diagnostics Turn on the system, including any attached peripheralsTroubleshooting the Video Subsystem Troubleshooting the System Board Determine whether a video expansion card is installedRemove the video expansion card, and repeat step Disconnect the keyboard and reboot the system Troubleshooting the Diskette Drive SubsystemChecking the Diskette Drive Subsystem Troubleshooting the Diskette Drive Sub- systemCheck the diskette drive cabling Repeat steps 1 and 2, and remove all expansion cardsTroubleshooting a Scsi Tape Drive Drive Indicator Error Codes Troubleshooting Scsi Hard-Disk DrivesRemove the drive carrier and install it in another drive bay Troubleshooting the Scsi Hard-Disk DriveChecking Inside the Computer Page Installing System Board Options Installing System Board OptionsExpansion Cards System Board FeaturesExpansion Cards Installing an Expansion CardConnect any cables that should be attached to the card Relocating or Removing an Expansion CardMemory Upgrade Kits Simm Installation GuidelinesAdding Memory Sample Simm Configurations Shows the location of the Simm sockets on the memory module Performing a Memory UpgradeInstalling SIMMs Removing SIMMs Valid Microprocessor Configurations Remove the left computer cover Remove the appropriate modules Remove the heat sinkRemove the microprocessor from the socket Unpack the new microprocessor Install the microprocessor in the socket see Fig- ureReplace the microprocessor securing clip Replacing the RTC Chip13. RTC Chip Install the new RTC chipPage Installing Drives in the External Bays Installing Drives in the External BaysExternal Drive Bay Hardware Before You BeginRemoving and Replacing Front-Panel Inserts Connecting the DriveInstalling Scsi Devices in the External Bays DC Power CablesScsi Configuration Information Installing a Scsi Device Prepare the drive for installationRemove the computer covers and front bezel Page Configure the controller card if necessary Remove both computer covers and the front bezel Prepare the tape drive and controller card for installationInstalling Drives in the Internal Bays 10-1 Installing Drives in the Internal BaysInternal Drive Hardware Scsi Hard-Disk Drive ConfigurationInstall any required Scsi device drivers Removing and Installing a Scsi Hard-Disk DriveRemove the hard-disk drive Scsi Hard-Disk Drive Indicator PatternsInstalling Drives in the Internal Bays 10-5 Partitioning and Formatting Scsi Hard-Disk Drives Configuring the Boot DeviceGetting Help Run the diagnostics for your Dell systemTechnical Assistance Help ToolsSystem Documentation World Wide Web on the InternetHelp Tools Dell Diagnostics Program Commercial Online ServicesAutoTech Service TechFax ServiceTechnical Support Service Problems With Your OrderProduct Information TechConnect BBSReturning Items for Warranty Repair or Credit Before You CallDell Contact Numbers International Dialing Codes 1344Getting Help 11-7 Australia Dell Contact NumbersAustria BelgiumCanada ChinaCzech Republic Finland DenmarkFrance GermanyItaly IrelandJapan KoreaMacau LuxembourgMalaysia MexicoNorway New ZealandPoland SingaporeSweden SwitzerlandTaiwan Austin, Texas AutoTech Automated technical support Page Diagnostics Checklist Diagnostics Checklist Text Mode Character Test Diagnostic Video TestsVideo Memory Test Video Hardware TestCharacter Set Subtest 80 x Character Attributes Subtest 80 xCharacter Attributes Subtest 40 x Character Set Subtest 40 xText Mode Color Test Color Attributes Subtest 80 xTable B-1. Color Attributes Graphics Mode Test Text Mode Pages Test640 x 200 16-Color Graphics Mode Screen 320 x 200 16-Color Graphics Mode Screen640 x 350 16-Color Graphics Mode Screen 640 x 480 2-Color Graphics Mode ScreenColor Palettes Test Solid Colors Test Page Jumpers and Switches General Explanation Jumpers, Switches, and ConnectorsSwitches JumpersSystem Board Figure C-1. System Board Jumpers and SwitchesClear Cmos Clear Password Reserved Bios Recovery Table C-1. System-Board Jumper and Switch SettingsVideo Sleep System Board Labels Table C-2. System Board Connectors and SocketsFigure C-2. Microprocessor Module Jumpers Microprocessor ModuleTable C-3. Microprocessor Module Jumper Settings Scsi Backplane Board Table C-4. Scsi Backplane Board ConnectorsFigure C-4. Power-Supply Paralleling Board Power-Supply Paralleling BoardTable C-5. Power-Supply Paralleling Board Connectors Disabling a Forgotten PasswordDer Telekommunikation Abbreviations and AcronymsDram LIF Verband Deutscher Elektro Index Page Index Page Index Page Switches settings table, C-3 Page Index
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