Compex Technologies NetPassage 15B manual Technical Support Information, Compex, Inc

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Technical Support Information

The warranty information and the registration form are found in the Quick Install Guide.

For technical support, you may contact COMPEX or its subsidiaries. For your convenience, you may also seek technical assistance from the local distributor, or from the authorized dealer/reseller that you have purchased this product from. For technical support by email, write to support@compex.com.sg.

Refer to the table below for the nearest Technical Support Centers:

Technical Support Centers

Contact the technical support center that services your location.

U.S.A., Canada, Latin America and South America

	* Write	Compex, Inc.
		4051 E. La Palma,		Unit A
		Anaheim,	CA 92807, USA
	( Call	Tel:	+1 (714)	630-7302	(8 a.m.-5 p.m. Pacific time)
		Tel:	+1 (800)	279-8891 ext.122 Technical Support
	Fax	Fax:	+1 (714)	630-6521
	Fax	BBS:	+1 (714)	630-2570	(24-hour access)
		BBS:	+1 (714)	630-2570	(24-hour access)

Europe

	* Write	ReadyLINK Networktechnology GmbH
		Albert	Einstein	Straβe 34 / M21
		63322 Rödermark,			Germany
	( Call	Tel:	+49	(0)	6074 - 98017	(8 a.m.-5 p.m. local time)
	Fax	Fax:	+49	(0)	6074 - 90668
	Fax	BBS:	+49	(0)	6074 - 93974	(24-hour access)
		BBS:	+49	(0)	6074 - 93974	(24-hour access)

Asia, Australia, New Zealand, Middle East and the rest of the World

*Write

(Call

Fax

Compex Systems Pte Ltd

135, Joo Seng Road #08-01, PM Industrial Building Singapore 368363

Tel:	(65)	6286-1805	(8 a.m.-5 p.m. local time)
Tel:	(65)	6286-2086 ext.199 Technical Support
Fax:	(65)	6283-8337
BBS:	(65)	6282-8854	(24-hour access)

Internet access/

Website:

E-mail:support@compex.com.sg

FTPsite: ftp.compex.com.sg

http://www.cpx.com or http://www.compex.com.sg

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Contents Page Disclaimer Trademark InformationYour Feedback FCC Notice Declaration of ConformityCompex, Inc Technical Support InformationReadyLINK Networktechnology GmbH About this Document ConventionsTable of Contents NetPassage 15B’s System Tools Key Features Product OverviewIntroduction Broadband Internet SharingIntegrated 4-port 10/100Mbps Switch Time-based Access ManagementWeb-based Configuration Interface Parallel BroadbandPackage Contents Panel Views & Descriptions Panel ViewsIndex Indicator Description Panel DescriptionTechnical Data NetPassage 15B SpecificationsHardware Setup Getting Started192.168.168.1 TCP/IP Configuration of the ComputersFor Microsoft Windows 95/98/ME For Microsoft Windows 2000/XP Configuring your Computer with Static IP Address Netmask 255.255.255.0192.168.168.X Subnet Mask 255.255.255.0 Gateway 192.168.168.1 DNS ServerSubnet Mask of 192.168.168.X and 255.255.255.0 respectively DNS Configuration Window Connecting to the Configuration Interface \WINDOWS\PINGProxy Settings Connecting to Web-based Configuration InterfaceCommand Menu Configuration WindowConnecting to NetPassage 15B’s Command Console via Telnet Telnet Command Console\WINDOWS\TELNET Command Console Login Configuring NetPassage 15B Setting up your LANConfiguring IP Addressing IP AddressAdvanced Option for Dhcp Server To reserve IP addresses for specific computersTo view the IP released by the Dhcp Server 5 titled Australia Big Pond Cable Internet 4 titled Singapore Singtel Magix SuperSurfCable Internet with Dynamic IP Assignment Cloning MAC Address to NetPassage 15B Cable Internet with Static IP Assignment Static IP Configuration Password Service NameIdle Timeout UsernameSingapore SingTel Magix SuperSurf Reconnect Time FactorUse non-standard Pppoe Ethernet typeNetwork Address Translator NAT Australia Big Pond Cable InternetIntroduction to Virtual Servers Virtual Server based on Port ForwardingVirtual Server based on IP Forwarding Defining Virtual Server based on De-Militarized Zone DMZDefining Virtual Server based on Port Forwarding Defining Virtual Server based on IP Forwarding Defining De- Militarized Zone Configuring Routing Protocol Static Routing Dynamic RoutingIP Packet Filtering Internet Application Filtering Activating Remote Router Management Managing NetPassage 15B from the InternetSelect Single from the drop down menu Http Port Telnet PortImplementing Parallel Broadband NetPassage 15B’s System Tools Setting Router IdentitySynchronizing Router’s Clock with your Computer Upgrading Router’s Firmware Profile Saving, Restore & Reset to Defaults Rebooting NetPassage 15BChanging Administrative Password Appendix a Console Commands Delete CommandEnable Command Disable CommandDisconnect Command Edit CommandAppendix B ISP-Specific Notes Singapore SingNet BroadbandSingapore Pacific Internet Broadband Germany T-DSL & T-OnlineAppendix C Frequently Asked Questions Action Normal Reset Password to Reset to factoryProcedure for resetting password to default