Compex Technologies NetPassage 15B manual Appendix C Frequently Asked Questions

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Appendix C Troubleshooting

Appendix C Frequently Asked Questions

C.1 Based on which firmware release is this User’s Manual written?

This User’s Manual is written based on NetPassage 15B firmware release 2.74 build 1000.

C.2 I have forgotten the IP address that I have set on my NetPassage 15B, what should I do?

You may run the utility NPFIND.EXE located in the Product CD, it will report the IP address of the NetPassage 15B found in the network.

C.3 The “CONN” LED on my NetPassage 15B is flashing rapidly, and I cannot connect to the web-based configuration interface, why?

The rapid flashing of the “CONN” LED indicates that the router firmware has been corrupted. The firmware recovery utility may be found on the Product CD.

C.4 I have configured NetPassage 15B with my broadband Internet account. I am able to PING the ISP gateway IP address. However, I cannot surf the Internet.

If you have not configured the DHCP server to configure the DNS information of the computers in the network, you need to manually configure the DNS entry on every computer. Without the DNS server, your will not be able to resolve domain name (eg www.compex.com.sg) into IP address. Refer to Section 2.2.2 on how to configure for DNS server on the computer.

C.5 I am using Cable Internet and have tried to configure NetPassage 15B to work with it. I just couldn’t get the ISP to release an IP to me. When I connected my computer directly to the Cable modem, I am able to surf the Internet.

Your ISP has probably logged the MAC address of your computer. You should clone the MAC address of your computer to NetPassage 15B. Refer to paragraph titled Cloning MAC Address to NetPassage 15B under Section 3.2

C.6 I have forgotten the IP address and the log in password. Is there any possibility to reset NetPassage 15B to factory’s default.

You can perform a hardware reset by first removing the covering case of NetPassage 15B. Manipulate the jumpers according to the table below to achieve the desired effect.

Action	Normal	Reset Password to	Reset to factory
		default value	default setting
JP4	Closed	Closed	Closed
JP5	Closed	Open	Closed
JP6	Closed	Closed	Open

*Note: JP4: Reserved for future use. It is always Closed.

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Contents Page Your Feedback Trademark InformationDisclaimer Declaration of Conformity FCC NoticeReadyLINK Networktechnology GmbH Technical Support InformationCompex, Inc Conventions About this DocumentTable of Contents NetPassage 15B’s System Tools Product Overview Key FeaturesIntroduction Broadband Internet SharingTime-based Access Management Integrated 4-port 10/100Mbps SwitchWeb-based Configuration Interface Parallel BroadbandPackage Contents Panel Views Panel Views & DescriptionsPanel Description Index Indicator DescriptionNetPassage 15B Specifications Technical DataGetting Started Hardware SetupFor Microsoft Windows 95/98/ME TCP/IP Configuration of the Computers192.168.168.1 For Microsoft Windows 2000/XP Netmask 255.255.255.0 Configuring your Computer with Static IP Address192.168.168.X Subnet Mask 255.255.255.0 Gateway 192.168.168.1 DNS ServerSubnet Mask of 192.168.168.X and 255.255.255.0 respectively DNS Configuration Window \WINDOWS\PING Connecting to the Configuration InterfaceConnecting to Web-based Configuration Interface Proxy SettingsCommand Menu Configuration Window\WINDOWS\TELNET Telnet Command ConsoleConnecting to NetPassage 15B’s Command Console via Telnet Command Console Login Setting up your LAN Configuring NetPassage 15BConfiguring IP Addressing IP AddressTo reserve IP addresses for specific computers Advanced Option for Dhcp ServerTo view the IP released by the Dhcp Server Cable Internet with Dynamic IP Assignment 4 titled Singapore Singtel Magix SuperSurf5 titled Australia Big Pond Cable Internet Cloning MAC Address to NetPassage 15B Cable Internet with Static IP Assignment Static IP Configuration Service Name PasswordIdle Timeout UsernameReconnect Time Factor Singapore SingTel Magix SuperSurfUse non-standard Pppoe Ethernet typeAustralia Big Pond Cable Internet Network Address Translator NATVirtual Server based on Port Forwarding Introduction to Virtual ServersDefining Virtual Server based on De-Militarized Zone DMZ Virtual Server based on IP ForwardingDefining Virtual Server based on Port Forwarding Defining Virtual Server based on IP Forwarding Defining De- Militarized Zone Configuring Routing Protocol Dynamic Routing Static RoutingIP Packet Filtering Internet Application Filtering Select Single from the drop down menu Managing NetPassage 15B from the InternetActivating Remote Router Management Telnet Port Http PortImplementing Parallel Broadband Synchronizing Router’s Clock with your Computer Setting Router IdentityNetPassage 15B’s System Tools Upgrading Router’s Firmware Rebooting NetPassage 15B Profile Saving, Restore & Reset to DefaultsChanging Administrative Password Delete Command Appendix a Console CommandsDisable Command Enable CommandDisconnect Command Edit CommandSingapore SingNet Broadband Appendix B ISP-Specific NotesSingapore Pacific Internet Broadband Germany T-DSL & T-OnlineAction Normal Reset Password to Reset to factory Appendix C Frequently Asked QuestionsProcedure for resetting password to default