The Eltron Company P310 Diagnosing Basic Printer Problems, Problems Duplicated by a Test Print

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CHAPTER 4

4.1DIAGNOSING BASIC PRINTER PROBLEMS

Figure 4-1 shows a diagnostic flow diagram designed to reproduce problems related to card images and card transports. Two tables follow that offer associated details and section references.

➪

Check for Print

Anomalies

LOOK FOR:

No Image

Faint Image

Artifacts

Horizontal Line(s)

Vertical Lines

Sticking Ribbon

Washout

Ribbon Sheared

Image Off Center

CMYK Not Aligned

Abrupt Color Change

Bad Ribbon Sync.

Diagnosing Basic

Printer Step 1

Turn Power On

Power

LED Turns No

On

Yes

Cycle Power

With Panel

Button Pressed

Yes	Test Card	No
	Emerges?

Check Power,

Fuse, Cord, etc.

Check Card

Transport

Path

LOOK FOR:

No Card Feed

Multiple Card Jam

Partial Card Feed

Stall at Cleaning Roller

Stall Past Platen Roller

Stall at Encoder Guides

Figure 4-1. Problems Duplicated by a Test Print.

4-2	980264-001 Rev.B

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Contents P310 Maintenance Manual Page Technical Support Return Materials AuthorizationForeword Copyright NoticeTrademarks FCC NoticeCSA Notice Table of Contents Troubleshooting Table of Figures Viii Chapter General Description Printer DescriptionOptions Major Elements Card FeederCleaning Roller PrinterSmart Card Docking Option About this Manual Magnetic Stripe Encoder OptionChapter Packaging Considerations Preparing a STATIC-SAFE Work AreaEnvironmental and Shock Protection Installation and Operation Installation UnpackingTape and Packing Card Input Hopper Installation Card Input Cartridge InstallationCard Output Hopper Cleaning Roller Cartridge Preparation Cleaning Roller InstallationCleaning Roller Tape Removal Shows removal of the tape protecting the tacky surfaceLocation Concerns Attaching CablesUSB Concerns Parallel an Serial Cable Diagrams 10. Cable WiringControls and Indicators OperationPrint Head Release and Latch Levers 12. Print and Lamination Head Latch and Release Levers13. Ribbon Installation Ribbon LoadingCard Gate Adjustment 14. Card Gate AdjustmentLoading Card Input Hopper 15. Card Cartridge LoadingStarting the Cleaning Cycle 16. Cleaning Card InstallationChapter Theory of Operation Color FundamentalsChapter Chapter Chapter Region Black Body Temperature Chapter Printing Card Path Elements Card Path Elements Circuit Descriptions Printer Module Block Diagram Print Head Circuitry CTN Motor Control Circuitry SD0 Status Circuitry Efilm Serial and Parallel Port Circuitry EXT2 EXT3 USB Port Circuitry Optional USB Port CircuitryMagnetic Stripe Encoder Circuitry Option Magnetic Stripe Encoder ElementsSmart Card Circuitry Option Smart Card Circuitry 10. Operator Panel Circuitry Power Regulator Circuitry Operator Panel CircuitryChapter Troubleshooting Diagnosing Basic Printer Problems Problems Duplicated by a Test PrintAdjustment Replace Or Cleaning Ment Diagnosing Computer Interface Problems Interface Diagnostic FlowChapter Replacement Procedures Required Tools Item No Tool DescriptionPart Replacements Rear Case RemovalFront Case Removal Bottom Plate Removal Power Supply Replacement Bottom Plate and Power SupplyCard Feeder Part Removals Card Feeder RearPrint Head Replacement Print Head Upper FastenersPrint Head Ground Lug Print Head Assembly Removal Print Head Connectors 10. Properly Positioned Print Head 11. Fan Replacement Fan RemovalRibbon Sensor Removal 12. Ribbon Sensor RemovalFront Belt Removals 13. Front BeltsCPU and Encoder Board Replacements 14. CPU and Encoder BoardsRear Plate Removal 15. Rear Plate RemovalsDaughter Board Removal 16. Daughter BoardFlag and Head Latch Sensor Board Replacement 17. Flag and Head Latch Sensor BoardRear Belt and O-Ring Removal 18. Rear Belts and O-RingSmart Card Interface Board Replacement Option 19. Smart Card PWB20. Smart Card Solenoid Removal 21. Smart Card Docking Station Encoder Head Replacement 22. Encoder Station Shroud24. Encoder Station Pressure Roller Rod 25. Encoder Head Pinch Roller Removal 26. Pressure Roller Rod Removal Chapter 29. Middle Panel Parts Ribbon Supply Spindle and Clutch Replacements 30. Supply Spindle Assembly Ribbon Take Up Spindle Replacements 31. Ribbon Take Up Spindle Chapter Maintenance and Adjustments Cleaning Materials CleaningCard Transport, Platen, and Cleaning Rollers Card Transport Rollers Cleaning the Print Head Print Head CleaningObtaining and Installing Firmware Updates AdjustmentsStepper Belt Tension Stepper Motor FastenersStepper Motor Belt Tensioning Fixture Part No Stepper Belt Tensioning Print Head Tilt Adjustments Head Alignment Test CardsImage Brightness Adjustment Lower Print Head Fasteners Print Head Peel Bar Position Adjustment 10. Peel Bar FastenersImage Centering Result RemedyValue Appendix a Test Software Appendix a Launching the Card Printer Test SoftwareAppendix a Changing the COM Port Operating in Terminal Mode Typical Sub List Sensor Test Selection Zebra Technologies Corporation