Panasonic UB-5315 installation manual Troubleshooting, Symptom Care and Remedy See

Troubleshooting

Treat problems according to the information given in the table below. If problems still persist, call your dealer for service.

Symptom	Care and Remedy	See
		Page
Power switch is on but the	Check that the power plug is securely plugged in.	–
indicator is off.	(If the indicator still does not light, turn the power off and on again.)
	The unit is out of copy paper or thermal transfer film. (The Error	12
	Indicator flashes “ ” or “ ”.)
		16
	Insert copy paper or replace the thermal transfer film.
	The printer door is open. (The Error Indicator flashes “ ”.)	11
Copied copy paper will not	Close the printer door firmly until a click is heard.
come out.	Paper is jammed in the printer. (The Error Indicator flashes “ ”.)	17
	Open the printer door and remove the jammed paper.
	The platen roller and pick-up roller are dirty.
	Open the printer door and wipe the platen roller and the pick-up	32
	roller to clean them.
Nothing is printed on the	The writing on the screen is too thin or light.	–
	Make thicker, darker lines or change to a new marker.
paper or copies are faint or
	The printer door is slightly open.
blurred.		11
	Close the printer door firmly until a click is heard.
	The printer head or platen roller is dirty.
	Open the printer door and clean any dirt off the printer head and	32
Black streaks or blank	platen roller.
(unprinted) spots appear on	The thermal transfer film is wrinkled because it was set in place without
the copy (copy paper is dirty).
	removing excess slack.	10
	Rewind the used portion of the thermal transfer film to remove the
	excess slack, then reattach it.
A black or white horizontal	The unit is in strong sunlight or strong lighting.
line appears, or the page		–
	Change the direction of the screen or block the light.
prints in black or blank.
The USB driver or printer	The Panaboard has not been registered in [Control Panel]–[Scanners
driver does not work properly	and Cameras] and [Printers].	23–27
immediately after the	Run “UB-5xxx\Uninstall\UB5Uninst.exe” in the CD-ROM to
installation of the software.	uninstall the drivers from the computer. Then, install the drivers.
The computer does not	Check that the electronic board is in the condition that enables	–
	operation or that the USB cable is connected properly.
recognize the electronic
	The electronic board is connected via a USB hub.
board.		–
	Do not connect via a USB hub.
The screen does not	Static electricity was generated when the screen film was wiped.
advance when the Copy or		–
	Turn off the power and slowly move the screen by hand.
Advance Key is pressed.
Contrast/Remaining	The time to replace the thermal transfer film is approaching. (Only
	about 15 more copies can be made.)	16
Film Indicator flashes.
	Prepare a new replacement film (UG-6001).

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