Zebra Technologies H 2824-Z Printer has failed its power on self test Post, Print head is open

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Troubleshooting

Resolutions

3.The printer has failed its power on self test (POST).

•If this error occurs right after you turn on the printer, contact an authorized reseller for assistance.

There is a shortage of memory.

•If this error occurs after you have been printing, turn the printer power off and on. Then, resume printing.

4.The printer is receiving data.

•As soon as all of the data has been received, the status LED will turn green; then, the printer will automatically resume operation.

5.Either the media or ribbon is out.

•Load a roll of media, following the instructions in “Loading the Media” in the Getting Started chapter. Then, press the feed button to resume printing.

•Load a roll of ribbon, following the instructions in “Loading the Ribbon” in the Getter Started chapter. Then, press the feed button to resume printing.

The print head is open.

•Close the top cover. Then, press the feed button to resume printing.

6.The printer is paused.

•Press the feed button to resume printing.

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LP 2824-Z User Guide

980531-001 A

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Contents 2824-Z User Guide Customer Order # 980531-001 a FCC Compliance Statement Proprietary StatementProduct Improvements Limitation of Liability Canadian DOC Compliance StatementLiability Disclaimer Contacts PrefaceSupport Environmental ManagementDocument Conventions Related Documents Preface Contents Operations & Options Hello IntroductionWhat’s in the Box? Opening the printer Inspecting the PrinterAfter opening the printer, check the media compartment Reporting Damage Closing the printerIntroduction Modes of Printing Getting StartedAttaching Power Supply Loading Roll Media Adjusting the Roll HoldersPlacing the Roll in the Media Compartment Adjusting the Guides Status Light Power SwitchOperator Controls Feed ButtonPrinting a Test Label Interface Cable Requirements Hooking Up the Printer and ComputerEthernet Interface Requirements Communicating with the PrinterAdjusting the Print Quality Adjusting the Print WidthOperations & Options Thermal Printing Replacing Supplies XA MMP XZ XA JUS XZ Printing in Peel-ModeOperations & Options Printing on Fan-Fold Media Using the Cutter Option Operations & Options Cleaning MaintenancePrint Head Considerations Media Path Considerations Sensors Platen Considerations LubricationRemoval Replacing the PlatenReplacing the Print Head Thermal-Transfer LP Model Replacing the LP Print Head Maintenance Printer is on and in an idle state TroubleshootingResolutions Printer is not receiving powerEither the media or ribbon is out Printer has failed its power on self test PostThere is a shortage of memory Printer is receiving dataFlash memory is not programmed Print head is under temperaturePrint head is over temperature Printed image does not look right Print Quality ProblemsRibbon sensor settings did not print No print on the labelLabel format was sent to, but not recognized by, the printer Manual Calibration Recalibration Troubleshooting TestsPrinting a Configuration Label Communications Diagnostics Resetting the Factory Default ValuesFeed Button Modes Power Off Mode Communications Diagnostics ModeBattery Interfaces Universal Serial Bus USB Connector33-34 Parallel InterfaceRx+ ZebraNet PrintServer II for Ethernet NetworksSerial RS-232 Connector Connecting the Printer to a DTE Device Interfaces Page Customer Order # 980531-001A 2004 ZIH Corp