Zebra Technologies H 2824-Z Label format was sent to, but not recognized by, the printer

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Troubleshooting

Print Quality Problems

The printing does not start at the top of the label, or misprinting of one to three labels.

•The media may not be threaded under the media guides. Refer to “Loading the Media” in the Getting Started chapter.

•The printer needs to be calibrated. Refer to “Auto Calibration” in the Getting Started chapter.

•The correct media sensor may not be activated. Manual calibration selects the media sensing method for the labels being used (refer to the ^MN command in the ZPL II Programming Guide).

•Verify that the Label Top (^LT) command is correctly set for your application (consult the ZPL II Programming Guide).

A label format was sent to, but not recognized by, the printer.

•Is the printer in pause mode? If so, press the feed button.

•If the status LED is on or flashing, refer to “What the Status Light is Telling You” in this chapter.

•Make sure the data cable is correctly installed.

•A communications problem has occurred. First, make sure that the correct communications port on the computer is selected. Refer to “Communicating with the Printer” in the Getting Started chapter.

980531-001 A

LP 2824-Z User Guide

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Contents 2824-Z User Guide Customer Order # 980531-001 a FCC Compliance Statement Proprietary StatementProduct Improvements Limitation of Liability Canadian DOC Compliance StatementLiability Disclaimer Preface ContactsSupport Environmental ManagementDocument Conventions Related Documents Preface Contents Operations & Options Introduction HelloWhat’s in the Box? Inspecting the Printer Opening the printerAfter opening the printer, check the media compartment Closing the printer Reporting DamageIntroduction Getting Started Modes of PrintingAttaching Power Supply Adjusting the Roll Holders Loading Roll MediaPlacing the Roll in the Media Compartment Adjusting the Guides Feed Button Power SwitchOperator Controls Status LightPrinting a Test Label Hooking Up the Printer and Computer Interface Cable RequirementsCommunicating with the Printer Ethernet Interface RequirementsAdjusting the Print Width Adjusting the Print QualityOperations & Options Thermal Printing Replacing Supplies Printing in Peel-Mode XA MMP XZ XA JUS XZOperations & Options Printing on Fan-Fold Media Using the Cutter Option Operations & Options Maintenance CleaningPrint Head Considerations Media Path Considerations Sensors Lubrication Platen ConsiderationsReplacing the Platen RemovalReplacing the Print Head Thermal-Transfer LP Model Replacing the LP Print Head Maintenance Printer is not receiving power TroubleshootingResolutions Printer is on and in an idle statePrinter is receiving data Printer has failed its power on self test PostThere is a shortage of memory Either the media or ribbon is outFlash memory is not programmed Print head is under temperaturePrint head is over temperature No print on the label Print Quality ProblemsRibbon sensor settings did not print Printed image does not look rightLabel format was sent to, but not recognized by, the printer Manual Calibration Recalibration Troubleshooting TestsPrinting a Configuration Label Resetting the Factory Default Values Communications DiagnosticsPower Off Mode Communications Diagnostics Mode Feed Button ModesBattery Universal Serial Bus USB Connector InterfacesParallel Interface 33-34ZebraNet PrintServer II for Ethernet Networks Rx+Serial RS-232 Connector Connecting the Printer to a DTE Device Interfaces Page Customer Order # 980531-001A 2004 ZIH Corp