Zebra Technologies H 2824-Z Resetting the Factory Default Values, Communications Diagnostics

Page 53

Troubleshooting

Resetting the Factory Default Values

Resetting the Factory Default Values

Sometimes, resetting the printer to the factory defaults solves some of the problems. Follow the four-flash sequence instructions in “Feed Button Modes” later in this chapter

Communications Diagnostics

If there is a problem transferring data between the computer and printer, try putting the printer in the communications diagnostics mode. The printer will print the ASCII characters and their respective hexadecimal values (a sample is shown below) for any data received from the host computer. To find out how, refer to the power off mode procedure in “Feed Button Modes” later in this chapter.

52

LP 2824-Z User Guide

980531-001 A

Image 53

Contents 2824-Z User Guide Customer Order # 980531-001 a FCC Compliance Statement Proprietary StatementProduct Improvements Limitation of Liability Canadian DOC Compliance StatementLiability Disclaimer Contacts PrefaceSupport Environmental ManagementDocument Conventions Related Documents Preface Contents Operations & Options Hello IntroductionWhat’s in the Box? Opening the printer Inspecting the PrinterAfter opening the printer, check the media compartment Reporting Damage Closing the printerIntroduction Modes of Printing Getting StartedAttaching Power Supply Loading Roll Media Adjusting the Roll HoldersPlacing the Roll in the Media Compartment Adjusting the Guides Operator Controls Power SwitchFeed Button Status LightPrinting a Test Label Interface Cable Requirements Hooking Up the Printer and ComputerEthernet Interface Requirements Communicating with the PrinterAdjusting the Print Quality Adjusting the Print WidthOperations & Options Thermal Printing Replacing Supplies XA MMP XZ XA JUS XZ Printing in Peel-ModeOperations & Options Printing on Fan-Fold Media Using the Cutter Option Operations & Options Cleaning MaintenancePrint Head Considerations Media Path Considerations Sensors Platen Considerations LubricationRemoval Replacing the PlatenReplacing the Print Head Thermal-Transfer LP Model Replacing the LP Print Head Maintenance Resolutions TroubleshootingPrinter is not receiving power Printer is on and in an idle stateThere is a shortage of memory Printer has failed its power on self test PostPrinter is receiving data Either the media or ribbon is outFlash memory is not programmed Print head is under temperaturePrint head is over temperature Ribbon sensor settings did not print Print Quality ProblemsNo print on the label Printed image does not look rightLabel format was sent to, but not recognized by, the printer Manual Calibration Recalibration Troubleshooting TestsPrinting a Configuration Label Communications Diagnostics Resetting the Factory Default ValuesFeed Button Modes Power Off Mode Communications Diagnostics ModeBattery Interfaces Universal Serial Bus USB Connector33-34 Parallel InterfaceRx+ ZebraNet PrintServer II for Ethernet NetworksSerial RS-232 Connector Connecting the Printer to a DTE Device Interfaces Page Customer Order # 980531-001A 2004 ZIH Corp