Primera Technology 510212 manual Troubleshooting

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Digital Label Press 3 User’s Manual

Troubleshooting

9

If you have difficulty operating your press, the troubleshooting suggestions in this section should, in most cases, solve the problem. If you still have difficulty after trying these suggestions, call PRIMERA's Technical Support Group at (763)475- 6669. Customer and technical support representatives are available Monday through Friday, 8:00 AM to 5:00 PM Central Standard Time.

You may also leave a message 24-hours a day if you'd like to have a representative call you back the next business day. To FAX a question, the Tech Support FAX number is (763)475-6677.

Technical support and printer driver upgrades can also be obtained by connecting to PRIMERA's World Wide Web Home Page, http://www.primeratechnology.com.

Control Panel LCD Display

Your press's LCD Display is the best troubleshooting tool at your disposal. It will identify and report any errors sent from the many sensors used to monitor your press. This section will list error messages along with descriptions and suggestions for fixing problems.

RIBBON OUT: (RIBBON TYPE)

This message indicates the ribbon has stopped moving inside the printer. Most likely this is because the ribbon has reached the end of the roll. The second line of the message is followed by the type of ribbon required (i.e. #200 CMY for a #200 Series 3 color Dye-sublimation ribbon. See section XX for a description of ribbon types. Replace the ribbon and press the Retry button to continue. If a ribbon jam has caused the error, look at the following section for more information.

Section 9: Troubleshooting

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Contents Digital label and decal press Trademark Acknowledgements For Users in the United States Table of Contents Index Introduction HOW Your Press WorksSpecial Features Dye-SublimationSafety Precautions Digital Label Press 3 User’s Manual Digital Label Press 3 User’s Manual Digital Label Press 3 User’s Manual Digital Label Press 3 User’s Manual Digital Label Press 3 User’s Manual Getting Started Choosing a Good LocationAbout Moisture Condensation Unpacking and Inspection Identifying the PartsControl Panel LCD Display Cancel Cutting Pressure Removing the Ribbon Cartridge and Blade Holder Installing the Blade Holder Installing the Media Input Assembly Installing the Media Output Assembly Applying Power Ribbon and Print Media IntroductionAbout Ribbons Loading Ribbon Into the Ribbon Cartridge Placing the Ribbon Cartridge Into the Printer About Print Media Loading the Print Media Roll Into the Press Open the Media Input Assembly Cover Cover Release Button Print Pressure Bracket Digital Label Press 3 User’s Manual Digital Label Press 3 User’s Manual ??? Digital Label Press 3 User’s Manual Ribbons Digital Label Press 3 User’s Manual Connecting the Press Running the Self TestSelf Test Example Connecting the USB-TO-PARALLEL Interface Cable Select CD-ROM Drive and click Next Digital Label Press 3 User’s Manual Digital Label Press 3 User’s Manual Installing and Setting Up the Printer Driver For Windows Installing the Windows Printer DriverDigital Label Press 3 User’s Manual Digital Label Press 3 User’s Manual Setting UP the Windows 98/ ME Printer Driver Paper Size Dither Mode Write Direct to Port Digital Label Press 3 User’s Manual Installing and Using the PressPrint Software for Windows Installing PressprintAbout Pressprint Using Pressprint Digital Label Press 3 User’s Manual Digital Label Press 3 User’s Manual Digital Label Press 3 User’s Manual Printing to Your Press Digital Label Press 3 User’s Manual Helpful Pressprint Hints Importing Vector vs. Bitmap Files Aligning Objects Anti-Aliasing Creating Serialized Labels Digital Label Press 3 User’s Manual Digital Label Press 3 User’s Manual Printing Multiple Spot Color Labels Digital Label Press 3 User’s Manual Digital Label Press 3 User’s Manual Digital Label Press 3 User’s Manual Maintenance Cleaning the Print HeadSupplies Required Cleaning the Presss Case Cleaning the Inside of the PressCleaning the Platen Roller Clearing a Ribbon JAM Clearing a Minor Print Media JAMClearing a Major Print Media JAM Replacing the Cutter BladeBlade Holder Cutter Arm Digital Label Press 3 User’s Manual Digital Label Press 3 User’s Manual Troubleshooting Printer Ribbon JAM Wrong Ribbon Ribbon Type Paper Core Rotation Error Ribbon Sensor Error Cutter Paper Loading Error Cutter Targets Center Biased to the right Print job rasterizes, but the press doesnt print Symptoms Cut line is not centered on the printed object Areas of my prints are scrambled or look like bar codes Digital Label Press 3 User’s Manual Technical Specifications Printing SpeedEMC Appendix a CENTRONICS-TYPE Parallel InterfaceDigital Label Press 3 User’s Manual Index Print pressure bracket 26, 29 Printer cleaning kit 65, 66