6
Clearing call log information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Using your Personal Agent Routes Wizard . . . . . . . . . . . . . . . . . . . . . . . . . 67
Understanding Routing | 68 |
Understanding the Personal Agent Route wizard | 68 |
Understanding the Route wizard steps | 69 |
Navigating the Route wizard | 69 |
Using the Personal Agent Route wizard | 69 |
Step 1: Initiate action | 70 |
Step 2: Conditions | 70 |
Specifying contacts from your personal address book | 71 |
Specifying users from the global address book | 71 |
Specifying groups | 72 |
Specifying telephone numbers | 72 |
Specifying a condition for an anonymous incoming call | 73 |
Specifying a condition for Unavailable Busy | 73 |
Specifying day and time ranges | 74 |
Step 3: Actions | 75 |
Specifying ordered lists | 76 |
Specifying an ordered list | 76 |
Specifying a rejection message | 78 |
Specifying an | 78 |
Step 4: Exceptions | 78 |
Step 5: Finish | 79 |
Address Book Search Criteria . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Personal address book search criteria . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 Global Address Book search criteria . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
| June 2008 |